NHTSA Complaint #11702525 — 2011 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11702525
Vehicle	2011 FORD EXPLORER
Component	STEERING
Date of Incident	November 4, 2025
Date Filed	December 2, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

I was driving to Independence missouri and the power steering went out, it was difficult to steer and if I was going slow enough I could not turn the wheel at all. There was an alert that popped up stating power steering fault. My mechanic reset the code and it was fixed for about 30 minutes before coming back on. I took it to a Ford dealership in chillicothe missouri and they had to reset the entire module and reprogram it. This fixed the issue for about 2 weeks and it is now doing the same thing as before. I paid $150 for an hour of labor plus diagnostic. I am expecting to take it back to the dealership on 12/3 for the same issue.

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