NHTSA Complaint #11453353 — 2011 FORD EXPLORER

The contact owns a 2011 Ford Explorer. The contact stated while driving 55 MPH and making a right turn, the steering wheel seized and made a jumping motion causing the vehicle to move both left and right. The contact stated that the traction control warning light and an unknown warning light were illuminated. The contact parked on the side of the road and restarted the vehicle but continued to experience the vehicle. The contact stated he continued to drive the vehicle with the failure to the residence. The contact took the vehicle to the local dealer, where it was diagnosed with needing the control module and rack and pinion to be replaced. The vehicle was not repaired but was pending repairs. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was 236,111.