NHTSA Complaint #11445665 — 2011 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11445665
Vehicle	2011 FORD EXPLORER
Component	STEERING
Date of Incident	December 21, 2021
Date Filed	December 30, 2021
Mileage	133,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

The contact owns a 2011 Ford Explorer. The contact stated while attempting to reverse out of the driveway, the steering wheel became difficult to turn. The contact stated that the power steering fault warning message was displayed. The vehicle was towed to the local dealer where it was diagnosed with needing the rack and pinion replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was informed of the failure and informed the contact that they were unable to assist. The failure mileage was approximately 133,000.

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