NHTSA Complaint #11438552 — 2011 FORD EXPLORER

The contact owns a 2011 Ford Explorer. The contact stated while driving 40 MPH, the power steering warning light illuminated, and the power steering failed to operate as needed. The contact was able to manually steer and drive to her residence nearby. The failure was intermittent. The vehicle was taken to an independent mechanic and diagnosed that the failure was related to NHTSA Campaign Number: 14V286000 (Steering) and NHTSA Campaign Number: 14E001000 (Steering). The mechanic advised the contact to contact an authorized dealer for assistance. The dealer was made aware of the failure and informed the contact that the warranty had expired. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 147,000.