2017 JEEP COMPASS — Problems, Recalls & Safety Data
4/5
Safety Rating
374
Owner Complaints
4
Recalls
99
Service Bulletins
1
Investigation
Overview of the 2017 JEEP COMPASS
The 2017 JEEP COMPASS has received a total of 374 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 4 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There have been 4 recall campaigns affecting this vehicle, covering issues with EQUIPMENT, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. 99 technical service bulletins have been issued by Chrysler (FCA US, LLC) for this model year. The most commonly reported problems involve the Electrical System (83 complaints), Engine (71 complaints), and Unknown Or Other (63 complaints).
Recalls for the 2017 JEEP COMPASS
NHTSA has recorded 4 recalls for the 2017 JEEP COMPASS, potentially affecting up to 105,308 vehicles.
Recall 17V824000 — EQUIPMENT
| 61,791 vehicles affected
Defect: Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may...
Consequence: If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Remedy: Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or...
View full details →Recall 17V740000 — ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
| 25,823 vehicles affected
Defect: Chrysler (FCA US LLC) is recalling certain model year 2017-2018 Jeep Compass vehicles. The brightness of the backlighting for the Instrument Panel Cluster (IPC) cannot be adjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
Consequence: An instrument cluster that is too bright, and cannot be dimmed, can reduce the driver's ability to see at night, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will update IPC software, as necessary, free of charge. The recall began December 8, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T70.
View full details →Recall 17V433000 — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
| 12,989 vehicles affected
Defect: Chrysler (FCA US LLC) is recalling certain 2017 Jeep Compass vehicles. The affected vehicles have User's Guides that contain incorrect information regarding the jump start procedure, specifically, the polarity of the battery terminals are reversed in the battery terminal graphic.
Consequence: If a customer follows the User's Guide, they may hook up the battery jumper cables incorrectly, increasing their risk of injury.
Remedy: Chrysler will notify owners and will replace the User's Guides with a corrected version, free of charge. The recall began August 22, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T46.
View full details →Recall 17V301000 — POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
| 4,705 vehicles affected
Defect: Chrysler (FCA US LLC) is recalling certain 2017 Jeep Compass vehicles equipped with a 6-speed transmission. The left front halfshaft may not be properly seated, and, as a result, it may disengage from the transmission and/or break.
Consequence: If the left front halfshaft disengages or breaks, the vehicle will have a loss of drive. Additionally, if the vehicle is parked without using the parking brake, the vehicle may roll, despite being in 'Park.' Either condition may increase the risk of a crash.
Remedy: Chrysler will notify owners, dealers will inspect the left front halfshaft for engagement and replace any that are not properly engaged in the transmission, free of charge. The recall began on June 12, 2017. Owners may contact Chrysler customer service...
View full details →Owner Complaints for the 2017 JEEP COMPASS
374 complaints have been filed with NHTSA for the 2017 JEEP COMPASS. Below is a breakdown by vehicle component.
Most Recent Complaints
The contact owns a 2017 Jeep Compass. The contact stated that while driving 10 MPH in the middle lane, the vehicle stopped unexpectedly. While accelerating, there was an abnormal grinding and clanking metallic sound coming from the vehicle. There were no warning lights illuminated. After three hours of being stranded on the roadway, the vehicle was towed to the residence. An independent mechanic determined that the failure was related to the drive shaft, transfer case, and driver’s side front half shaft. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,851.
The contact owns a 2017 Jeep Compass. The contact stated that while driving 10 MPH in the middle lane, the vehicle stopped unexpectedly. While accelerating, there was an abnormal grinding and clanking metallic sound coming from the vehicle. There were no warning lights illuminated. After three hours of being stranded on the roadway, the vehicle was towed to the residence. An independent mechanic determined that the failure was related to the drive shaft, transfer case, and driver’s side front half shaft. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,851.
I was approaching a stoplight and every light on the dash lit up, the car wouldn’t go after stopping and it wouldn’t turn off when put in park. I also couldn’t shift into any other gear. This is seriously dangerous and not the first time I’ve had major mechanical issues with this vehicle.
I was approaching a stoplight and every light on the dash lit up, the car wouldn’t go after stopping and it wouldn’t turn off when put in park. I also couldn’t shift into any other gear. This is seriously dangerous and not the first time I’ve had major mechanical issues with this vehicle.
I was approaching a stoplight and every light on the dash lit up, the car wouldn’t go after stopping and it wouldn’t turn off when put in park. I also couldn’t shift into any other gear. This is seriously dangerous and not the first time I’ve had major mechanical issues with this vehicle.
Safety Rating for the 2017 JEEP COMPASS
The 2017 JEEP COMPASS received an overall safety rating of 4 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).
| Test Category | Rating |
|---|---|
| Overall Rating | ★★★★☆ (4/5) |
| Frontal Crash | ★★★☆☆ (3/5) |
| Side Crash | ★★★★★ (5/5) |
| Rollover | ★★★★☆ (4/5) |
Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.
Technical Service Bulletins for the 2017 JEEP COMPASS
Chrysler (FCA US, LLC) has issued 99 technical service bulletins (TSBs) for the 2017 JEEP COMPASS. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
S2524000011 — UNKNOWN OR OTHER
Customer Indicates Air Conditioning Only Blows Cold On MAX AC.
0813423 — BACK OVER PREVENTION
Radio SW update GR18.8 Customers may experience one or more of the following: ? WiFi hotspot connection failure (UAQ and UCA). ? Mobile Station Integrated Services Digital Network (MSISDN) missing from radio, no connected services working (UAQ and UCA). ? Navigation voice prompts are in a different language than what...
0813423 — EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
Radio SW update GR18.8 Customers may experience one or more of the following: ? WiFi hotspot connection failure (UAQ and UCA). ? Mobile Station Integrated Services Digital Network (MSISDN) missing from radio, no connected services working (UAQ and UCA). ? Navigation voice prompts are in a different language than what...
0813423 — EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
Radio SW update GR18.8 Customers may experience one or more of the following: ? WiFi hotspot connection failure (UAQ and UCA). ? Mobile Station Integrated Services Digital Network (MSISDN) missing from radio, no connected services working (UAQ and UCA). ? Navigation voice prompts are in a different language than what...
0813423 — ELECTRICAL SYSTEM:SOFTWARE
Radio SW update GR18.8 Customers may experience one or more of the following: ? WiFi hotspot connection failure (UAQ and UCA). ? Mobile Station Integrated Services Digital Network (MSISDN) missing from radio, no connected services working (UAQ and UCA). ? Navigation voice prompts are in a different language than what...
9100165 — EXTERIOR LIGHTING:HEADLIGHTS
HEADLAMP WITHOUT BALLAST,If a replacement D5S BULB is needed, order the following: FOR North America D5S PART NUMBER: L0000D5S FOR Enlarged Europe XF D5S PART NUMBER: 71777147 FOR Enlarged Europe XP D5S PART NUMBER: 1609490380
08-235-22 — BACK OVER PREVENTION
UCQ UAQ UGQ and UDQ Radio Enhancements Software Updated to 18.8 Customers may experience one or more of the following: ? **Wi-Fi hotspot connection failure (UAQ and UCA). ? Mobile Station Integrated Services Digital Network (MSISDN) missing from radio, no connected services working (UAQ and UCA)..** ? Navigation voice prompts...
0801022 — BACK OVER PREVENTION
Flash: Drivetrain Control Module (DTCM) Updates This bulletin involves reprogramming the DTCM with the latest available software. The customer may describe one or more of the following: Noise while disconnecting the 4WD at speeds around 56 kph (35 mph). A hum, chatter or growl noise heard intermittently at speeds approximately...
0801022 — ELECTRICAL SYSTEM
Flash: Drivetrain Control Module (DTCM) Updates This bulletin involves reprogramming the DTCM with the latest available software. The customer may describe one or more of the following: Noise while disconnecting the 4WD at speeds around 56 kph (35 mph). A hum, chatter or growl noise heard intermittently at speeds approximately...
0801022 — POWER TRAIN
Flash: Drivetrain Control Module (DTCM) Updates This bulletin involves reprogramming the DTCM with the latest available software. The customer may describe one or more of the following: Noise while disconnecting the 4WD at speeds around 56 kph (35 mph). A hum, chatter or growl noise heard intermittently at speeds approximately...
Showing 10 of 99 technical service bulletins.
NHTSA Investigations for the 2017 JEEP COMPASS
NHTSA has opened 1 investigation into potential safety defects in the 2017 JEEP COMPASS.
Investigation AQ17004 — POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT Closed
Opened:
Northwest Chrysler Jeep Dodge Sale Issue
Other Model Years of the JEEP COMPASS
- 2012 JEEP COMPASS — 259 complaints
- 2013 JEEP COMPASS — 121 complaints
- 2014 JEEP COMPASS — 516 complaints
- 2015 JEEP COMPASS — 172 complaints
- 2016 JEEP COMPASS — 430 complaints
- 2017 JEEP COMPASS (current)
- 2018 JEEP COMPASS — 1,584 complaints
- 2019 JEEP COMPASS — 536 complaints
- 2020 JEEP COMPASS — 240 complaints
- 2021 JEEP COMPASS — 117 complaints
- 2022 JEEP COMPASS — 365 complaints
Other JEEP Models
- JEEP GRAND CHEROKEE — 39,293 total complaints
- JEEP WRANGLER — 21,806 total complaints
- JEEP CHEROKEE — 20,448 total complaints
- JEEP LIBERTY — 11,694 total complaints
- JEEP PATRIOT — 4,351 total complaints
- JEEP COMMANDER — 3,920 total complaints
- JEEP RENEGADE — 3,408 total complaints
- JEEP WRANGLER 4-DR 4X4 — 1,812 total complaints