2017 JEEP CHEROKEE Power Train Problems

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated while driving 40 MPH, the vehicle lost power and stalled. No warning lights were illuminated. The Police assisted the contact in pulling the vehicle to the side of the road. The vehicle was towed to Pep Boys. The vehicle was not yet diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

The contact owns a 2017 Jeep Cherokee. The contact stated that while operating the vehicle, the message "Service Four Wheel Drive" was displayed. The vehicle was taken to the local dealer who diagnosed that the PTU was faulty and needed to be replaced. The PTU was replaced, and the vehicle was repaired. The contact stated that recently, while attempting to the start the vehicle, the check engine warning light illuminated and the message "Service PTU" was displayed. The vehicle failed to start and was later towed to the dealer who diagnosed that the PTU had failed and needed to be replaced again. The vehicle was not yet repaired. The manufacturer was not yet notified of the failure. The contact was informed that the VIN was not included in NHTSA Campaign Number: 25V011000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The failure...

My Power Transfer Unit has been defected. This has been an issue for many Jeep Cherokee’s (KL) where they experienced the same issue and were recalled due to the safety concern of sudden parking, transmission locking and vehicle rolling away after parking is engaged. There have been multiple recalls for this trim excluding my vehicle, including, NHTSA Campaign # 23V302000 and 25V011000. Why is my vehicle not under the same recall when my vehicle is experiencing the same issue? My cars transmission does not engage into 4 wheel, rolls in park when my foot is let off the brake pedal and causes sudden parking concern while the vehicle is in motion. This issue needs to be resolved from the manufacturer as my safety is in danger every day I drive my vehicle. Please make the exception to resolve my vehicles issue to allow me to drive safely without the fear...

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving 15 MPH, the vehicle lost power and stalled. The battery warning light was illuminated, with the message “Shift to Park or Neutral – “Depress Brake Pedal and Select Gear” displayed. The drive indicator light was blinking, and the battery was red. The vehicle was taken for an oil change, and the messages were no longer displayed; however, the failure recurred months later. The vehicle was taken to an independent mechanic, and the contact was informed that the power transfer unit had lost power; the vehicle turned off with the message to shift to park displayed. The contact stated that the failure occurred frequently. The contact stated that the vehicle stopped within 2 miles. The vehicle was then taken to a dealer where it was repaired under an undisclosed recall. The vehicle had not been repaired for the...

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the failure. The contact stated while driving at various speeds, the vehicle made abnormal sounds. There were no warning lights illuminated. The vehicle was taken to an independent mechanic; however, the independent mechanic was unable to determine the cause of failure. The vehicle was not diagnosed. The contact then received the recall notification. The vehicle was then taken to a dealer and remained unrepaired for one and a half months. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

4wd service light on. Four wheel drive will not work. Makes noises once and awhile. Vehicle parking brake came on and would not work. Was spinning on ice snow and parking brake activated.

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at an undisclosed speed through an intersection, the vehicle lost automotive power. No warning light was illuminated. The contact stated that after restarting the vehicle, the vehicle failed to remain in park(P) and the parking brake was activated to keep the vehicle from moving. The contact pulled over to the shoulder of the roadway and the vehicle was towed to a local dealer and was repaired for a power transfer unit (PTU) failure. The vehicle was repaired; however, the failure had reoccurred. The vehicle was taken back to the same local dealer and was left for further investigation. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of...

Recently there was a recall for 63,082 Jeep Cherokees from the years 2017-2019. I have yet to see my VIN in this list and I'm just not sure why. I have been dealing with a SVC 4WD light on for awhile now and am hearing the noted vibration noises of the safety recall. Why isn't my vehicle included, especially when it's literally having the same problem that other people are being covered on, with my same Jeep year and model. If someone could give me more information on if they will be adding more vehicles to the list...especially ones experiencing this same problem. Thank you for your time. Best, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Jeep Cherokee. The contact stated that while attempting to drive from a complete stop and depressing the accelerator pedal, the vehicle failed to respond immediately, but responded after several attempts. Additionally, the contact stated that while driving at various speeds and depressing the accelerator pedal, the vehicle jerked and shuddered, and there was an abnormal grinding sound coming from underneath the vehicle. The vehicle was taken to JMB Automotive, where the diagnostic trouble code C14A7-97 was retrieved. The mechanic informed the contact that the VIN was included in NHTSA Campaign Number: 25V011000 (Power Train) and determined that the failure was related to the recall. The vehicle was taken to the dealer, where the same assessment was made; however, the dealer informed the contact that the part to repair the vehicle was not yet available. The vehicle was not repaired. The contact was referred to the...

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the vehicle stalled the contact could not confirm which warning light was illuminated. The vehicle was able to restart. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,922. VIN tool confirms parts not available.

There is still no remedy available for a recall with my PTU that was issued at the beginning of 2025. I have to drive my car daily for work and I am afraid for my life while doing so. I don’t have the financial means to purchase a new car, so I’m at the mercy of a company to decide on if the cost to fix this is worth the lives of their customers.

The contact owns a 2017 Jeep Cherokee. The contact stated that while the vehicle was parked in his driveway, powered on, parked, and unattended, it began to roll back and crashed into his other vehicle, a 2017 GMC Sierra. The service shift message was displayed. There were no reported injuries, air bag deployment, or fire. A police report was not filed. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was taken to the local dealer, who inspected it and determined there was no evidence of a manufacturer defect. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer opened a case on the contact's...

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormally loud sound. The vehicle was taken to two independent mechanics, who determined that there was grease being splashed from the drive axle. The contact was informed that the drive axle needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 91,000.

My parking brake goes on out of the blue and my warning lights next to the shifter are on indicating there is a problem. My mechanic cannot fix it and the dealership said there is a recall but does not have a remedy, but says it is a SAFETY ISSUE.(!) I am afraid I will get into an accident. Please advise.

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the 4WD warning light illuminated. The contact stated that the failure had occurred several times in one day. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure; however, the contact was informed that parts to repair the vehicle were not available. The contact had received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 40,000. VIN tool confirms parts not available.

Service shifter message comes on can't change gears.

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at approximately 40 MPH the vehicle was losing motive power. The contact depressed the accelerator pedal; however, the vehicle was losing motive power. The contact pulled over and turned off the vehicle, but the vehicle failed to move while shifting to drive(D). The contact had the vehicle towed to an independent mechanic. The vehicle was diagnosed, and it was determined that a snap ring had failed and caused the transmission to fail. The vehicle was not repaired. The failure mileage was approximately 75,000. VIN tool confirms parts not available.

4WD Unavailable Service 4WD. Vehicle has approximately 118,000 miles. Based on several forums this is a known issue by manufacturer.

I am not sure what is failing but I was driving on the highway when all the sudden it lost power and when I pressed the gas to try and get back up to speed it acted like there was no power at all the started to kick in very slowly. This was extremely dangerous and when I got off the highway it did it more again. I believe this would fall under the PTU recall but I've looked, and it's not listed as my vehicle is included in the recall.

The contact owns a 2017 Jeep Cherokee. The contact stated that the park(P), reverse(R), and neutral(N) warning lights were illuminated with the “Service Shifter” message was displayed. The message to depress the brake pedal to shift to neutral(N) was displayed while driving. The vehicle lost motive power while driving at undisclosed speeds or while stopped. The vehicle was taken to an independent mechanic who determined that the power transfer unit (PTU) needed to be replaced. The contact called the local dealer, who confirmed that there were no recalls on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 171,491.

I was driving my vehicle and it lost power going down the highway about 65 mph maybe 70. The power shut off on my vehicle and then it came back on but it was very dim and it say that way for till I got out of it and it was very scary my My cruise control keeps shutting off okay I'm having major problems with my transmission it slips a lot I need to know what to do about that.

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms part not available.

We experienced a loss of motive power while on the interstate in busy high speed traffic [XXX] . We had to attempt to maneuver the constantly slowing vehicle to the shoulder while being passed by tractor trailer drivers who were driving at full speed. Luckily 2 of them in the right lane were paying attention and swerved aggressively to avoid hitting my family and I. This very easily could have resulting in multiple fatalities. It was extremely terrifying to not be in control of the vehicle. This experience sounds exactly like the issues referenced in the recent safety recall 01C, but the FCA website doesn't show my VIN as being affected. They need to expand the VIN list to cover this vehicle and fix it. My family and I are terrified to drive this thing now, not knowing when this event will happen again. Thank you for your help. INFORMATION...

I was driving on the highway and I lost the ability to accelerate after getting a pop noise and was forced to pull over. The car had begun to rev up on its own then I wasn't able to accelerate at all, I could hear the engine moving but the wheels weren't getting power. I had the vehicle towed to a dealership ship and authorized payment on all the necessary inspections to determine if the incident had to due with the ptu recall. The service department said it's most likely the recall but I'm out of luck because they can't officially say it is because then they works have to provide me a rental. They then tricked me into going to the dealership to look at cars that weren't there and tell me I need to call there customer service line, after almost a month of trying to get any...

I originally reported the issue in October 2023. Repairs had recently been completed to the transmission and I have still had ongoing issues. I have seen quite a few reports of the same problem I am having. The problem is while driving, the vehicle seems to drop out of gear without warning. Most recently about 2 weeks ago it happened on a 55mph highway going uphill. I was almost rear-ended while trying to coast to the shoulder to pull off. When this happens the engine stutters and cuts off. I sometimes get the "service transmission" or "service engine soon" or "service shifter" warning after this. It looks like there is a recall for this issue for 2017-2019 model years but i have checked using my VIN and it says there is no active recall for my specific vehicle. I am fairly certain this issue is related to the recall.

I financed a brand new 2017 Jeep Cherokee Trailhawk from a local dealership in July of 2017 that I now own due to a recent payoff in November of 2024. However, for the past 3 years, I’ve been getting a ‘Service Shifter’ message appearing with all P-R-N-D gear shift lights illuminated.

The contact owns a 2017 Jeep Cherokee. The contact stated while driving 15 MPH, the “Service 4-WD” message was displayed. The contact drove the vehicle to a Hyundai dealer for the vehicle to be diagnosed. The dealer was contacted. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 20V343000 (POWER TRAIN). The manufacturer was notified of the failure and informed the contact that the vehicle was not included in the recall. The failure mileage was 132,000.

The contact owns a 2017 Jeep Cherokee. The contact stated while driving 65 MPH, the rear end of the vehicle suddenly seized, causing the vehicle to spin off the road. The contact was able to pull over to the shoulder of the roadway. The vehicle was towed to Modern Day Automotive, where it was diagnosed with PTU failure. The mechanic replaced the part with a refurbished part; however, the failure recurred while driving. The contact was able to pull to the side of the road. The contact stated that upon turning off and restarting the vehicle, the vehicle became drivable. The contact was able to drive to the residence, where the parking brake warning light and an unknown warning light illuminated. The contact stated that upon starting the vehicle and shifting to reverse(R); the vehicle made an abnormally loud popping sound. The dealer was notified of the failure. The vehicle...

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, a warning message displayed reading "Service the shifter and 4WD." The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The Critical Fault detected warning light was illuminated. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V343000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 86,000.

Went to go through a busy intersection and power transfer unit failed, almost causing an accident. A second accident almost happened when car started rolling away due to park not working. Car had no warning, it is well maintained and I had 0 indication of a looming failure. This could have been a very bad accident (intersection and when it started rolling away)

While driving less than 5 MPH in a school parking lot, the vehicle went over a speed bump and the "Service 4WD" light came on. This occurred in November of 2024. It was intermittent at first and then stayed on. At times, note some transient loss of power after this occurred while driving on freeway or on city streets. Took to the Jeep dealer to be evaluated. The vehicle was diagnosed with power transfer unit failure. The vehicle was not repaired because of the significant cost and the vehicle was not under recall. Was going to take to a local transmission repair shop and noted the recall instead that just came through on the vehicle. Have not had a recall before and was unsure if reporting this was required or not.

PTU engagement failure while driving. ‘4WD overheated’ message erroneously; PTU will not engage rear wheels. FWD worked. Happened around November 2024, brought into shop, they said I need a complete new PTU.

The contact owns a 2017 Jeep Cherokee. The contact stated while driving 35 MPH, the vehicle started to lose motive power. The contact stated that the power transfer unit warning light was illuminated. The vehicle was taken to the dealer to be diagnosed. The vehicle was diagnosed with power transfer unit failure. The local dealer was contacted; however, the vehicle was not repaired because the vehicle was not under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 149,000.

June 16, 2023 We were driving down the interstate with cruise control on and the jeep just shifted out of gear and stopped operating. It was still running, but was not operational. July 13, 2023 We towed it to the dealership in our hometown and were told that it was one month out of recall for the exact same problem. On the bill the dealership listed that the dog clutch failed and we were billed $5,563.95 to replace the PTU unit and told there was nothing Jeep would do for us. 1/15/2025 I took the Jeep back to the same dealership and now it is throwing codes for Transfer Case Motor Current- Performance or INcorrect Operation and Transfer Case Clutch Pressure Sensor-Signal Plausibility Failure. The soonest they can get it in is one month from now for further diag. Our safety was put at risk when the Jeep shifted out...

Service shifter code being thrown, with check engine light. Code is showing the tcm malfunctioning and an impossible driver shift request. Has been happening for over a year and now a check engine light has illuminated. Dealer won’t fix due to it not being a recall

2016-17 have multiple recalls for the PTU defects. I have had the exact same problem with mine. While driving i lost all power to the vehicle after making a turn and I was unable to keep the car from rolling while in park without the aid of the parking brake. Upon inspection and removal of my PTU that I preformed myself I was able to ascertain that the splines of my PTU input shaft were almost completely warn away. I tried to reach out to FCA but they said my car was not one of those effected by the recall. Even while having the exact same problem as listed in said recall

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at approximately 40 MPH, the "4 Wheel Drive Unstable" warning illuminated. The contact was able to continue driving. The contact stated that the failure was recurring and at any speed and the warning was always illuminated. The vehicle was taken to a local dealer, where it was diagnosed and determined that the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 23V302000 (Power Train). The failure mileage was approximately 71,000.

started receiving 4 wd unstable notification. Took jeep to dealership who advised that my PTU Component was at fault. the cost is $3700 to repair. Only certain VIN numbers are eligible for repair through Jeep. I have read many complaints from other Jeep Cherokee customers that also were not covered by 2017 PTU recall. This jeep only has 71 K miles and 4wd barely used mostly highway driving.

Vehicle had PTU and Transmission replaced in May 2020 for both components failing. Was repaired at dealership under warranty. On [XXX] the car front wheels locked up and would not move. Luckily, this failure occurred during a lower speed turn. At highway speed this incident would have certainly caused an accident with catastrophic results. The car was towed to the dealership and the PTU and Transmission were bad once again. PTU has been received at the dealership but not yet installed. The car is now out of warranty and will cost about $10,000 to fix. There is a Technical Service Bulletin, TSB 21-014-23, that describes the exact issue we have. This TSB applies to cars manufactured between April 14 2014 until October 10 2016. Our car was manufactured in January of 2017. So, the dealer would not honor the TSB and fix the car. Here is a link to moparinsiders...

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at various speeds, the vehicle failed to properly accelerate and had experienced a sudden loss of power. The vehicle was taken to the local mechanic who diagnosed that the power transfer unit was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were not yet contacted. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 23V302000 (Power Train). The failure mileage was 107,000.

There is a power transfer unit (PTU) issue affecting certain 2017 Jeep Cherokee vehicles. My 2017 Jeep Cherokee has been diagnosed with a PTU failure, which matches the symptoms of the defect covered under an extended warranty program provided by Jeep, however, my VIN does not apply to this program somehow. There is a “SVC 4WD” alert on my dash that alerted me to the issue. Because the PTU cannot be replaced, due to the part being on back order across the nation, the vehicle’s 4WD will not work. Being in southeast WI, where snowfall can become heavy, puts the lack of 4WD availability a hazard to me and my family.

Due to the limit on text characters I have attached the 17-page document explaining the safety issues.

2017 Jeep Cherokee PTU failure August 5, 2021 new one installed 43,795 miles/ paid by warranty - Second failed PTU Oct 18, 2024 80,000 miles / paid self pay $5,000 Should be immediate recall Car in new condition, always currently serviced Never driven off-road PTU units should not be failing, car has had history of transmission/PTU/ shifter and radio issues and front struts incorrectly installed from factory, warranty refused to repair

The 2017 Jeep Cherokee Latitude we own under the VIN entered is having issues with 4-wheel drive warning lights and shifter warning lights. The issues are connected to the PTU and Park break shifter selection. The same issues recalled under 45A and W47 FCA recalls. I believe the same issues exist with my vehicle though it's not being included in the recall. The recall needs to be expanded, and FCA/Stellantis should be accountable for the problem vehicles.

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the message “4-WD Service Required” was displayed. In addition, the contact stated that the wheels were not functioning as intended. The contact turned off and restarted the vehicle and the vehicle was independently reset; however, the failure reoccurred. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 129,000.

Message "service shifter" pops up on the instrument panel, and a series of red alert lights appear next to every gear on the automatic transmission shifter lever. The dealer is unable to fix the problem! They replace the wiring harness, they replace the shifters themselves, they reset the computers ? And the problem always returns!

The contact owns a 2017 Jeep Cherokee. The contact stated while driving 65 MPH, the vehicle lost motive power and became inoperable. The vehicle was diagnosed by the dealer, and it was determined that the transmission needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 23V302000 (POWER TRAIN). The manufacturer was not notified of the failure. The failure mileage was 120,000.

Service shifter light came on and gear shift lights are all red. There does not seem to be a mechanical issue but the message does not go away until after a restart. Also, while the message is displayed, you cannot access any other visual features like the speedometer or navigation system.

POSSABLE TRANS. PR0BLEM. NEVER RECIEVED A RECALL NOTICE FOR THIS PROBLEM RECALL 45a bought vehicle new dealer has sense changed hands recently trans. has a skip when shifting a causes a thump