2017 JEEP CHEROKEE Power Train Problems

An alert came up on our Jeep Cherokee that 4WD needed to be serviced. Approximately three days later, we took the car to our local Jeep dealership and they let us know that we needed to replace the PTU for the vehicle. If this isn't replaced, the car loses AWD and could potentially become inoperable. While there has been a recall for very similar models of Jeeps in the same year as ours specifically regarding the PTU, ours does not qualify for the current recall. We don't understand why there is a recall for some Jeeps but not others within the same year and model for the exact same issue.

Service Shifter warning light comes on when driving. When put in park and key is turned off will reset but periodically will reoccur. First occurred around 20,000 miles but is becoming more frequent now.

The "Service 4WD" light came on in my 2017 Jeep Cherokee. The nearest dealership is 56 miles away. I took the vehicle to my mechanic, who is only 7 miles away. On the way to the mechanic, the "Service Shifter" warning light came on and all the lights on my shifter lit up. Once at the mechanic, my vehicle became stuck in 4wd low and cannot be shifted out of 4wd low. My mechanic was able to confirm that the power transfer unit had failed. When my mechanic contacted the dealership to order a replacement part, he was laughed at and told that the part was on nationwide backorder with no date available as to when the part would be in stock. This is unacceptable because now I am without a vehicle. I cannot afford to rent a vehicle until this part is available. When is the manufacturer going to...

Our vehicle started displaying a service 4x4 error and we no longer had the ability to shift into all wheel/four wheel drive. Looking up the VIN, it is not part of the NHTSA campaign 25vo11 (I think that's correct). In trying to understand the problem, I found many outside of the current recall are having issues with the PTU. This is what a local Jeep dealership told me the problem was. I also have seen several state the actuator was the issue and not the PTU itself. I would like to file this as a complaint and hope that the recall is expanded to cover other Cherokee models outside of the current recall. Thank you for your time.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at 75 MPH, the accelerator pedal was depressed; however the vehicle failed to accelerate as intended. The check engine and an unknown warning light illuminated. The contact stated that the vehicle then decelerated to 64 MPH, and the transmission sputtered. The vehicle was taken to O’Reilly’s Auto Parts and was diagnosed and DTC: P0303 (Misfire in cylinder #3); was retrieved. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 128,941.

The contact owns a 2017 Jeep Cherokee. The contact stated that the message "Service 4WD" was displayed, and the 4WD and AWD systems became inoperable. The vehicle was taken to the dealer, where it was diagnosed that the power transfer unit had failed and needed to be replaced; however, the part was on backorder. The contact was placed on a waiting list. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included in the recall. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 112,475.

I was driving and my service 4wd light came on. Took vehicle to dealership i bought it from and they done a test on it. It came back saying PTU , power transfer unit went out on it. This is what engages the 4 WD in it. I told them I seen Jeep had recalls on 2017 Jeep Cherokee like mine and they told me my vin number wasn't on list. I called Chrysler Jeep and was told the same story that my vin wasn't on list . I did receive a case number of [XXX]. I then contacted the Ohio Attorney General’s Office in Columbus Ohio and they contacted Chrysler Jeep and got no where with them as well and was told my vehicle vin number isnt on recall list. I was given a case number there [XXX] and then was told to contact you. The dealership ordered the...

Constantly Randomly Getting (Service Shifter) Notification and all the lights on the shifter light up on the shifter ... It Resets when i put it in Park and Stop Engine - When i ask the Jeep Dealer about it they say it must be doing it when i bring it in before the can trouble shoot the problem.... they say they cant check the computer code list and see when its happened and why ..... I believe this is a safety problem that should be a Recall and Fixed - Before it Ends up causing an Accident and Death ! And may have already cause Accidents and Deaths !

The contact owns a 2017 Jeep Cherokee. The contact stated while driving approximately 40 MPH and depressing the accelerator pedal, the vehicle failed to respond as needed. There was no warning light illuminated. The contact stated that the loss of power was most frequent while ascending a hill. The RPM level was low while depressing the accelerator pedal. The contact stated that the failure was a recurring failure. The vehicle was taken to a local dealer who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); and related the failure to the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 65,000.

THE SVC 4WD LIGHT CAME ON, IT CODED TO THE PTU. THERE IS A RECALL ON 2017 JEEPS BUT BEING TOLD MINE IS NOT AFFECTED WHICH I DON'T BELIEVE IS CORRECT.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound. No warning light was illuminated. The vehicle was towed to the dealer, who related the failure to NHTSA Campaign Number: 25V011000 (Power Train). The VIN was included; however, the contact had not yet received the recall notification. The contact was informed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle could be repaired out-of-pocket with a possible reimbursement. The failure mileage was approximately 115,000.

Transfer case failure. Transfer case cracked and created hole no warning or indication

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at various speeds, the "Service 4WD" warning light illuminated on the instrument panel. The contact also stated that the vehicle slightly hesitated while depressing the accelerator pedal. The vehicle was taken to an independent mechanic who retrieved an error code related to the power transfer unit. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 25V011000 (Power Train). The dealer was notified of the failure and the contact was informed that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 107,000.

I purchased a used 2017 Jeep Cherokee Trailhawk in March 2025 for $13,000. Four days later, the transfer case failed while driving, leaving me stranded in traffic and requiring a tow. The dealership replaced the transfer case using a used part, but did not disclose that to me at the time. Roughly four months later, the vehicle failed again, this time grinding gears and failing to shift properly out of Park or into Drive. It began rolling forward while supposedly in Park, and now requires the emergency brake to be engaged at all times to prevent it from moving. This makes the vehicle unsafe to operate or park and creates a serious safety hazard for myself and others. There were no dashboard alerts or warning lights before either failure. The most recent symptoms appeared suddenly in July 2025 and have persisted. The initial failure was confirmed by the dealership, but...

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I had received the recall notice 01C about the PTU; however, it was noted that parts were not available and no action could be taken at that time. On April 30, I heard a very loud noise as if I had hit something, but nothing was in my way. The car would not go into gear or park. Fortunately this happened on my property and my husband was able to use his truck to pull my car out of the way and no one was injured and no other vehicle damage was incurred. The car was towed to a repair facility and confirmed that the transfer case had failed.

Service Shifter light came on dash, all gears on shifter , red lights came on. I was driving at 55 mph and could tell the car wasn’t accelerating and was slowing down . That’s when I noticed the Service Shifter light on dash. I was in a lot of traffic and couldn’t safely pull over , I was almost rear ended by the car behind me. I coasted to the side of the road and turned car off and back on . The light went off . This was yesterday , today I start the car and it starts rough ( which it usually doesn’t ) and the service shifter light is back on. This is a very serious , dangerous and possibly deadly issue . I was so scared when it happened as I had no control of speed of the vehicle . I see many , many reports...

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. No warning lights were illuminated. The vehicle was towed to the dealer where it was diagnosed with power transfer unit failure. The contact was informed that the power transfer unit needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were on back-order. In addition, the contact referenced NHTSA Campaign Number: 20V343000 (Power Train); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 84,000.

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated while attempting to drive from a complete stop on a busy bridge, the vehicle failed to respond. The contact shifted to park(P) and exited the vehicle; however, the vehicle started to roll away, almost causing a crash. The contact immediately entered the vehicle and engaged the parking brake. The contact's new-born baby was occupying the vehicle at the time of the failure. The contact stated that a Police Officer assisted the contact in blocking traffic and pushing the vehicle to the side of the road. The vehicle was towed and parked at the residence. The vehicle was towed to the dealer, where it was diagnosed that the PTU had failed, and the failure was related to the...

The vehicle has excessive clicking in the rear. Shifter service light required light on dash . Went to dealership and got diagnosis . They Found Left rear Axle at differential has excessive movement. Rear drive shaft center bearings are loose. Both recommend replacing rear differential. I have quotes from two different auto repair places including jeep dealer service . Vehicle only has 50k miles on it and is driven only around town. I am the original owner. I strongly believe that this issue is connected with the Recall 01C/W47. I feel my vehicle is unsafe to drive and the out of pocket cost is extremely high for a repair on a vehicle with such low mileage.

PTU issue u able to shift from or to park the shift entire panel lights up red

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that when the vehicle accelerated, the vehicle was shaking erratically. The vehicle was taken to two independent mechanics where the vehicle was diagnosed with a failed rear differential. The contact was informed that the rear differential needed to be replaced. The vehicle was not repaired. In addition, the contact was informed that the failure was due to a failed PTU. The vehicle was then taken to two Chevrolet dealers where the failure was diagnosed as a failed rear differential. The contact was informed that the rear differential needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet...

I drive a 2017 Jeep Cherokee and have experienced repeated instances of power loss while driving. The vehicle will suddenly jerk, hesitate, or feel like its struggling to maintain momentum, especially at lower speeds or when turning. On one occasion, it felt like the transmission slipped and I briefly lost acceleration, which was very alarming and could have caused a crash if I been merging or crossing traffic. I've also had the "Service 4WD" warning light appear intermittently. I took the vehicle to both a jeep dealership and an independent shop for diagnostics, but neither was able to find an active trouble code. However, the symptoms have continued and are getting worse. After reading about the recent recall (NHTSA Campaign 25V011) involving the Power Transfer Unit (PTU) in 2017-2019 Jeep Cherokees, I believe this may be an issue I am experiencing. At this time, Jeep has not released a fix,...

My Cherokee has a recall due to an improperly seated input shaft snap ring in the two-speed Power Transfer Unit ("PTU"). The recall came in January and all owners began receiving their recall notices on February 15th. I received mine and my truck lost drive/park power on February 27th. The recall is still not fixed and they don't have a solution after 5 months of declaring the recall and are not offering any sort of compensation, such as a loaner, rental asstance, etc.

Lost power on thruway in 2017 jeep Cherokee, light came on reading"service electronic stability control ", followed by check engine light. Car is not drivable, been sitting at dealership for almost 3weeks now, currently no remedy for safety recall, and no timeline. I have no vehicle at moment, work fulltime, and am still making payments. Was told I can't have loaner car, both by dealership, and Mopar, and am left in disbelief. Vehicle was already inspected by jeep dealership, said their certain its related to recall. My life is upside down currently, am hopeless

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the “Service 4 Wheel Drive” warning light was illuminated. The vehicle was taken to the dealer, who determined that the power transfer unit (PTU) was damaged and needed to be replaced. The dealer replaced the power transfer unit. The contact related the failure to NHTSA Campaign Numbers: 25V011000 (Power Train) and 25E003000 (Power Train); however, the VIN was not included in the recalls. The manufacturer was made aware of the failure. The failure mileage was approximately 51,000.

At 38,700 miles, the PTU started to fail. 4WD service unavailable message displayed permanently as well as svc 4WD light. Sometimes while driving there is a loud buzzing sound. June 2025 Dealership found code C14A7-97 and states replacement is needed. Due to low mileage, should be considered for the warranty recall.

I believe the PTU is malfunctioning and causing the transmission to slip or jerk. I am experiencing uncontrolled movement while driving. The vehicle is available at any time for inspection upon request. This puts myself and 2 small children at risk while driving, therefore my ability to use this vehicle is extremely limited and high risk. I have taken it to a jeep dealership in porterville ca who stated my transmission needed replacement. they verbally stated my ptu was ok but never confirmed it with documentation. i have taken it to private mechanics who could not find any issues saying that the problem is internal. the mechanics i have taken it to in the past year have not come to a solution other than to suggest i wait for a resolution to the recall. The service all wheel drive light came on/off about a year ago and was consistant for...

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000(Power Train); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was inspected and the contact was informed that the vehicle was unsafe to drive. The vehicle remained at the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While the contact’s daughter was pulling into the driveway there was gray colored smoke coming from underneath the body of the vehicle. The driver switched gear and the vehicle made an abnormal sound. The vehicle was taken to a certified mechanic who diagnosed the vehicle and determined that there were metal shavings between the transfer shaft and transfer case. The contact stated that the PTU had failed. The mechanic referred the contact to the dealer. The vehicle was not repaired. The dealer was contacted and confirmed that the part was not available. The dealer referred the contact to the manufacturer. The manufacturer was made aware...

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the battery had drained quickly and failed to retain a charge. The vehicle failed to start. The vehicle was jump-started. The engine oil and check engine warning lights were illuminated. Additionally, the vehicle jolted while driving and while coming to a stop. The contact stated that the Start/Stop system was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to take the vehicle to the dealer for a diagnostic test. The failure mileage was approximately 40,000. VIN tool confirms parts not available.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle. In addition, the contact stated that the front driver’s wheel seemed weak. The contact drove the vehicle to the shoulder of the road. The vehicle was then driven to the residence. The vehicle was taken to the dealer where it was diagnosed with a leaking PTU. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 118,000. VIN tool confirms parts not...

I purchased a used 2017 vehicle in late 2024, and within a few months it became inoperable due to an open safety recall. I was driving on the highway with my children in the car when the vehicle stopped accelerating, putting mine and my children’s lives at risk. It was then confirmed the PTU is faulty at falling under the recall known as 01C. Via a local dealership service department. I have not had my vehicle since February of 2025 (it is now end of May 2025) The manufacturer has acknowledged the recall but has not provided a repair timeline, and the vehicle has now been out of service for over 90 days. They have denied my buyback request despite there still being no fix/resolution. To maintain transportation, I have had to rent a vehicle out-of-pocket and wait for reimbursement which has not been timely and has resulted in significant...

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Jeep Cherokee. The contact stated that while the vehicle was parked, the vehicle was started, and the service shifter warning light illuminated. The contact stated while reversing, several unknown warning lights illuminated, and the vehicle rolled forward. The contact turned the vehicle off and shifted the gear shifter into park. The vehicle was taken to the dealer; however, the cause of the failure was not determined. The contact was informed that the parts for the repair were unavailable. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. In addition, the contact stated that in 2022, when the failure initially started, the dealer was made aware of the failure but provided no assistance. The contact was informed that there were no recalls associated with the VIN. The manufacturer was made aware of the failure but provided no assistance. The contact was...

i was driving and making a right hand turn my car just shut off I was in Drive and it would not go. I had to shift to neutral and restart the car. This is not the first time its happened. Also my service shifter light comes on and my shifter is all lite up.

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000(Power Train); however, the part to do the recall repair was not yet available. The contact stated that the message "Service 4-Wheel Drive" was displayed. The vehicle was taken to the dealer, where it was diagnosed that the PTU had failed. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 110,262. VIN tool confirms parts not available.

In 2021 I received the diagnostic of: —MALFUNCTION INDICATOR LAMP ON PERFORM SCAN DTCM FAULT C14A7-97 PTU MOTOR COMPONENT FAILURE PERFORM DIAG WILL NEED PTU UNIT DRIVETRAIN —VIBRATES/RATTLES AT SLOWER SPEEDS ROAD TEST VERIFY THIS VIBRATION IS CO MING FROM PTU UNIT. — FOUND DTC CODE C144797-97, ERRATIC ENGAGEMENT IN FRONT PTU, SPLINE/COLLAR FAILURE They told me an ungodly amount of money to fix this issue and was unable to complete the fix. I looked up recalls for this and there is one for this exact issue and my VIN is somehow not included?! My jeep slams into gear at low speeds and has always. The ‘Service 4WD’ light started coming on over a year ago and randomly lights up on the dash, then goes away. Today, the ‘Service Shifter’ light came on and I know that it’s going to state that the PTU/transmission is going to be needing replaced....

Rear end noise in turns.

Had no warning lights. I heard a clicking noise under the driver's side of car. Then the next day the the car started lunging forward when put in gear. Took it to mechanic and was told it was the transmission and that the car could possibly jump out if gear while driving. The mechanic looked up recalls for my vehicle and saw the transmission recall. So he told me to contact the jeep dealer so I did and the service manager told me my vin number isn't included in the recall. So I called the corporate office to report the issue and was told if the vin number isn't on the recall list even though it's the same issue as the recall for my year and model there was nothing they can do. So I went back to the mechanic and he call vendor for replacement parts and was told...

Noticed the "Service Shifter" Light came on and lights blinking next to the shifter started flashing then the Jeep starting shaking violently and loss of power started to slow the vehicle down, pulled over and shut it off and restarted and drove home- " Service Shifter" light still comes on - we just pull over and shut engine off and restart. Jeep Dealership is no help

My two speed power transfer unit is faulty. It started with me loosing power to now when I turn my vehicle makes a loud vibration noise and won’t go. I have contacted the dealership and they tell me they don’t have a remedy yet to check back at a later time. This issue can cause me to wreck my vehicle. I have 2 kids that ride with me everyday in this vehicle and this is my only transportation to and from work.

Beginning in mid-January the vehicle we purchased new in 2017 which only has about 63,000 miles began to suddenly loose drive momentum. When in certain situations like another vehicle close behind or on a hill, the "jump" out of drive can be dangerous since speed quickly reduces until the driver can pull over. This happened several times before we were notified of the recall issued January 25th. This is May 2, 2025 and we still are not able to safely drive the vehicle depended upon for getting to work daily. We have had to park the vehicle and borrow another for approximately 3 months now and still no fix is available! What is meant by "a reasonable amount" of time for a fix to become available? What other alternatives do we have with this vehicle that is now unsafe to drive because of the manufacturer's defect, especially when we depend...

Yes. The PTU failed .the dealer has confirmed. yes recall W 47 AND OLC my car seemed to just pause when driving it The computer on my car said service 4wd .a few months before service shifter light came on and all the lights on shifter lit up. took to dealer replaced shifter bezel and today they replaced the whole shifter at my cost . then few months later service 4wd message appeared took to dealer said it was the ptu

While driving, multiple warning alerts appeared on my dashboard, including “Service Airbag,” “Service Four Wheel Drive,” “Service Shifter,” “Service ABS,” “Traction Control Off,” and “Check Engine Light.” Shortly after, the vehicle lost power and became immobile, preventing me from moving it to the side of the road. The parking brake engaged automatically and could not be disengaged. Additionally, the windshield wipers activated without being turned on. These issues rendered the car unsafe and unmovable. I called a tow truck, but the vehicle was towed before it arrived, leading to further costs and complications. The malfunctioning systems pose significant safety risks, including the failure of critical components like the airbag and ABS. The loss of power and inability to move the vehicle caused a hazardous situation, and I was unable to take preventive action. I request an investigation into whether this issue should be considered a recall. The situation raises serious...

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at approximately 45 MPH, the vehicle started losing motive power. The contact depressed the accelerator pedal and the vehicle engine revved but failed to respond as needed. The contact stated that there were no warning lights illuminated. The contact stated that this was the second time the vehicle had lost motive power. The contact had taken the vehicle to a local dealer who diagnosed the vehicle and related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the part to repair the vehicle was not yet available. The manufacturer...

I was driving and the transmission began to make loud noises during shifting. I am currently aware that my power transfer unit or PTU has failed. The transmission has been shifting at inappropriate times and not giving me the power that I need when leaving at a stop sign or stoplight, anytime that I put in demand for acceleration. The transmission doesn’t shift the way it’s supposed to and I lose power I have been in touch with the dealership often on over the last couple of weeks trying to figure out the recall status for the PTU, I was told that my Jeep Vin number is not part of the recall.

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at various speeds, the vehicle unintendedly turned off. After restarting the vehicle, the vehicle operated normally. The vehicle was taken to the local mechanic who diagnosed the vehicle and determined that there were metal shavings inside the transmission. No further information was available. The vehicle was not yet repaired. The local dealer and manufacturer were not notified of the failure. The failure mileage was 142,000.

The contact owns a 2017 Jeep Cherokee. The contact stated while his son was driving at an undisclosed speed, there was an abnormal sound coming from the front passenger’s side of the vehicle. A dealer was contacted for an estimate for the repair. The vehicle was taken to an independent mechanic, where it was diagnosed that the power transfer unit was damaged and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The contact related the failure to NHTSA Campaign Number: 20V343000 (POWER TRAIN); however, the VIN was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 85,000.