2017 JEEP CHEROKEE — Problems, Recalls & Safety Data

The contact owns a 2017 Jeep Cherokee. The contact stated that after stopping at a stop sign, the vehicle failed to accelerate as needed. There was an abnormal grinding sound coming from the vehicle. The vehicle failed to accelerate as intended while depressing the accelerator pedal, and the engine seized. No warning lights were illuminated. The contact was able to coast to the side of the road. The vehicle was slowly driven to a parking lot and then towed to the residence. The vehicle was then towed to the dealer, where it was diagnosed with PTU failure. The contact previously received information from the manufacturer of an Extended Warranty on the vehicle. The dealer informed the contact that since a diagnostic test had not produced two specific fault codes, the vehicle could not be repaired under the Extended Warranty. The vehicle remained with the dealer unrepaired. The contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train). However, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

I have had several different warning lights come on. 1. 4WD System Unavailable Service Required 2. 4WD Overheated Temporarily Unavailable 3. Stop/Start Not Ready Engine Temperature Too Low Received several codes showing faulty equipment. C140B-4B Transfer Case Motor Overheating-Drawing Excessive Amperage 11-13 Amps. Rear Differential has faulty pump Excessive end play at L/side axle Jeep will need a RR Differential and Transfer Case Assy I have taken vehicle to two different mechanics checking out the problems and potential repairs. It has taken a period of time to get to this point as I had the car looked at and the service light came on very intermittently and I did not drive the car much as I was unemployed during the summer. Since going back to work and using the car daily, my commute is only 1.3 miles, the light has started coming on more bringing me back to have vehicle diagnosed. At one point during this period of time, I also had to replace the oil cooler making me change the oil just after an oil change. Also, had to change the antifreeze. There are several recalls for similar problems, and I believe this is a jeep issue which should be repaired by a jeep dealer. I have serviced this vehicle and followed jeep guidelines for jeep service throughout vehicles life span. Jeep has so many different recalls and seem to minimize the outcome of affected vehicles. I am requesting jeep service for these problems that should not occur with a properly served vehicle. Thank You

To Whom It May Concern, I am filing a safety complaint regarding my 2017 Jeep that is currently under recall for the Power Transfer Unit (PTU). I experienced a very frightening situation while driving in traffic when my vehicle would not properly stay in place, and I had to keep firm pressure on the brake to prevent it from rolling back into traffic. If I had not reacted quickly, this could have resulted in a serious accident or injuries. I have been informed that this issue is related to a serious recall involving the PTU, which can cause loss of power and rollaway risk. However, I have been told that there are no parts available yet and no timeline for when the repair will be completed. I am extremely concerned about continuing to drive a vehicle with a known safety defect. This is my third Jeep, and I recently paid this vehicle off. I depend on it daily for my job, to get my little girl to school. I am very thankful that this situation was not worse, but it easily could have been. I should not have to worry about my vehicle rolling into traffic due to a known recall issue. I have contacted Jeep recall representatives regarding this matter and was informed that no loaner vehicle would be provided and that if I needed alternate transportation, I would have to pay out of pocket. I do not believe it is reasonable for consumers to bear additional financial burden when the vehicle has a known safety defect under recall. I respectfully request that this matter be investigated and that action be taken to ensure repairs are made available as soon as possible to protect myself and other drivers on the road. Sincerely, Whitney Phillips

I have had several different warning lights come on. 1. 4WD System Unavailable Service Required 2. 4WD Overheated Temporarily Unavailable 3. Stop/Start Not Ready Engine Temperature Too Low Received several codes showing faulty equipment. C140B-4B Transfer Case Motor Overheating-Drawing Excessive Amperage 11-13 Amps. Rear Differential has faulty pump Excessive end play at L/side axle Jeep will need a RR Differential and Transfer Case Assy I have taken vehicle to two different mechanics checking out the problems and potential repairs. It has taken a period of time to get to this point as I had the car looked at and the service light came on very intermittently and I did not drive the car much as I was unemployed during the summer. Since going back to work and using the car daily, my commute is only 1.3 miles, the light has started coming on more bringing me back to have vehicle diagnosed. At one point during this period of time, I also had to replace the oil cooler making me change the oil just after an oil change. Also, had to change the antifreeze. There are several recalls for similar problems, and I believe this is a jeep issue which should be repaired by a jeep dealer. I have serviced this vehicle and followed jeep guidelines for jeep service throughout vehicles life span. Jeep has so many different recalls and seem to minimize the outcome of affected vehicles. I am requesting jeep service for these problems that should not occur with a properly served vehicle. Thank You

Car has been broken down since May 2025. My car started jerking forcefully with my child in the car. Brought it in to be assessed. They could not figure it out. After two more times bringing it back in due to the jerking worsening, the car completely broke down in the middle of the road. Apparently recall has been active since January 2025. I was never notified that there even was a safety recall on my vehicle. Vehicle still does not have a recall remedy and I have been carless for 10 months. Not drivable. Has been sitting for a long time. Very frustrating and upsetting. Need my vehicle back. Have been making car payments on a car I don’t even have. Want reimbursement/ my car back.