NHTSA Complaint #11718208 — 2017 JEEP CHEROKEE

To Whom It May Concern, I am filing a safety complaint regarding my 2017 Jeep that is currently under recall for the Power Transfer Unit (PTU). I experienced a very frightening situation while driving in traffic when my vehicle would not properly stay in place, and I had to keep firm pressure on the brake to prevent it from rolling back into traffic. If I had not reacted quickly, this could have resulted in a serious accident or injuries. I have been informed that this issue is related to a serious recall involving the PTU, which can cause loss of power and rollaway risk. However, I have been told that there are no parts available yet and no timeline for when the repair will be completed. I am extremely concerned about continuing to drive a vehicle with a known safety defect. This is my third Jeep, and I recently paid this vehicle off. I depend on it daily for my job, to get my little girl to school. I am very thankful that this situation was not worse, but it easily could have been. I should not have to worry about my vehicle rolling into traffic due to a known recall issue. I have contacted Jeep recall representatives regarding this matter and was informed that no loaner vehicle would be provided and that if I needed alternate transportation, I would have to pay out of pocket. I do not believe it is reasonable for consumers to bear additional financial burden when the vehicle has a known safety defect under recall. I respectfully request that this matter be investigated and that action be taken to ensure repairs are made available as soon as possible to protect myself and other drivers on the road. Sincerely, Whitney Phillips