2017 JEEP CHEROKEE Unknown Or Other Problems

To Whom It May Concern, I am filing a safety complaint regarding my 2017 Jeep that is currently under recall for the Power Transfer Unit (PTU). I experienced a very frightening situation while driving in traffic when my vehicle would not properly stay in place, and I had to keep firm pressure on the brake to prevent it from rolling back into traffic. If I had not reacted quickly, this could have resulted in a serious accident or injuries. I have been informed that this issue is related to a serious recall involving the PTU, which can cause loss of power and rollaway risk. However, I have been told that there are no parts available yet and no timeline for when the repair will be completed. I am extremely concerned about continuing to drive a vehicle with a known safety defect. This is my third Jeep, and I recently paid...

I have had several different warning lights come on. 1. 4WD System Unavailable Service Required 2. 4WD Overheated Temporarily Unavailable 3. Stop/Start Not Ready Engine Temperature Too Low Received several codes showing faulty equipment. C140B-4B Transfer Case Motor Overheating-Drawing Excessive Amperage 11-13 Amps. Rear Differential has faulty pump Excessive end play at L/side axle Jeep will need a RR Differential and Transfer Case Assy I have taken vehicle to two different mechanics checking out the problems and potential repairs. It has taken a period of time to get to this point as I had the car looked at and the service light came on very intermittently and I did not drive the car much as I was unemployed during the summer. Since going back to work and using the car daily, my commute is only 1.3 miles, the light has started coming on more bringing me back to have vehicle...

Car has been broken down since May 2025. My car started jerking forcefully with my child in the car. Brought it in to be assessed. They could not figure it out. After two more times bringing it back in due to the jerking worsening, the car completely broke down in the middle of the road. Apparently recall has been active since January 2025. I was never notified that there even was a safety recall on my vehicle. Vehicle still does not have a recall remedy and I have been carless for 10 months. Not drivable. Has been sitting for a long time. Very frustrating and upsetting. Need my vehicle back. Have been making car payments on a car I don’t even have. Want reimbursement/ my car back.

Shifter module problems.. the car jerks hard between shifts. The car reversing on it own and wont stop. Warning light in dash "service shifter soon"

The issue involved a malfunction of the two-speed Power Transfer Unit, which is available for inspection upon request. This malfunction created a serious safety risk, as it could have caused me to crash or resulted in another vehicle crashing into me. The problem was confirmed by an auto machanic that came to my home to inspect the vehicle because I was unable to drive it to get it inspected. Before the failure, a warning message appeared on the dashboard while I was driving that read “Service 4WD.” The alert came on briefly and then turned off. This happened in February of 2025. I was told that the part would be available on December 18th, then it changed to January 8th, and there is still no notice of when I can schedule to have my vehicle fixed.

Tacoma Dodge Chrysler Jeep Ram at address: 4101 S Tacoma Way, Tacoma WA 98409 The service provider (Andrew) has said his boss is telling him to have the vehicle moved and putting the responsibility on us at our own expense. We opened a case US Customer Care recall department case #[XXX] is pressuring us to move our 2017 Jeep at our own expense. It is inoperable and will not drive due to a safety recall that has been open for over 1 year without a remedy. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

We continuously receive dashboard messaging related to this defect to replace the PTU. All lights illuminate near the shift knob, too. I'm scared I will lose motive power and cause a crash without warning or lose park function to cause injury. I received the Recall Letter a year ago in January 2025. I have checked with the dealer who sold us the Jeep and they say there isn't a fix for this. I understand that Stellantis might not have an approved fix, but is there another way this recall can be repaired? The messaging is becoming more and more frequent. It seems that the input shaft snap ring needs to be fully seated to stop uncontrolled movement of the input shaft inward. Not fixing this soon will continue to damage the range shift sleeve, or create more spline damage or range fork damage. The Drivetrain Control Module DTCM needs to...

Transfer case going out. The warning light comes on when driving.

on 11/1/25 we were driving our Jeep and it malfunctioned while at a stop light. We heard a loud "clunk" and the car would barely go and if we tried to put in park, it would continue to roll. We were on top of a hill so thankfully we didnt roll back or into traffic. We could not drive the car and had to have it towed since it was not safe to drive. Our Jeep is at an authorized Jeep dealer since 11/3/25 and we were told the issue was a power transfer unit that would be covered on the recall but the part was on backorder until 12/2. Jeep would only cover $50/day for a car rental, so we had to rely on borrowing cars from others. Once 12/2 came, we reached out to the dealership and they said the part ship date was moved to 12/18! This...

Need new transfer case. Why isn’t my jeep under a recall for this problem - when so many other 2017 jeeps are ?

I've owned this vehicle for about four years now. The car has been good up until JUST after my warranty expired and now I have a "Service 4WD" light on now. This light will come on most times when I'm driving. Sometimes not right away. But when it does light up it will say lit for the remainder of the drive. I belong to an online jeep group and I'm seeing a lot of the same issue. This light will come on most of the time. Any way I really hope you can help. Thank you.

My car is jerking when driven and enabling the park brake while driving. There is a recall on other similar models. I purchased this vehicle brand new and within the same year, had the engine replaced by the manufacturer due to mechanical issues. Please assist in getting this PTU fixed not at my expense. The dealership is telling me $3k but I feel this should be covered due to other recalls and the fact that this motor was replaced shortly after purchasing the car.

I was driving and my service 4wd light came on. Took vehicle to dealership i bought it from and they done a test on it. It came back saying PTU , power transfer unit went out on it. This is what engages the 4 WD in it. I told them I seen Jeep had recalls on 2017 Jeep Cherokee like mine and they told me my vin number wasn't on list. I called Chrysler Jeep and was told the same story that my vin wasn't on list . I did receive a case number of [XXX]. I then contacted the Ohio Attorney General’s Office in Columbus Ohio and they contacted Chrysler Jeep and got no where with them as well and was told my vehicle vin number isnt on recall list. I was given a case number there [XXX] and then was told to contact you. The dealership ordered the...

I purchased a used 2017 Jeep Cherokee Trailhawk in March 2025 for $13,000. Four days later, the transfer case failed while driving, leaving me stranded in traffic and requiring a tow. The dealership replaced the transfer case using a used part, but did not disclose that to me at the time. Roughly four months later, the vehicle failed again, this time grinding gears and failing to shift properly out of Park or into Drive. It began rolling forward while supposedly in Park, and now requires the emergency brake to be engaged at all times to prevent it from moving. This makes the vehicle unsafe to operate or park and creates a serious safety hazard for myself and others. There were no dashboard alerts or warning lights before either failure. The most recent symptoms appeared suddenly in July 2025 and have persisted. The initial failure was confirmed by the dealership, but...

The vehicle has excessive clicking in the rear. Shifter service light required light on dash . Went to dealership and got diagnosis . They Found Left rear Axle at differential has excessive movement. Rear drive shaft center bearings are loose. Both recommend replacing rear differential. I have quotes from two different auto repair places including jeep dealer service . Vehicle only has 50k miles on it and is driven only around town. I am the original owner. I strongly believe that this issue is connected with the Recall 01C/W47. I feel my vehicle is unsafe to drive and the out of pocket cost is extremely high for a repair on a vehicle with such low mileage.

Vehicle suddenly loss power while driving and not accelerating properly. Had vehicle to stop stopped while driving and message appear where I had to put car in park before I could move again. I continue to have acceleration issues.

It says service shifter and then every gear lights up meaning park,drive,reverse and netural are all lit

I BOUGHT MY CAR IN 2020, IN THAT SAME YEAR I TOOK THE CAR TO THE DEALER BECAUSE "SERVICE SHIFTER" LIGHT KEPT COMING UP. IT WOULD COME UP IN MOMENTS WHERE I WOULD BRAKE OR GAS AND THE CAR SKIPPED BEFORE COMPLETING THE TASK. I ENDED SPENDING $600 FOR THE 'REPAIRMENTS" FOR IT TO NOT GET FIXED. I TOOK IT BACK AGAIN TO GET IT CHECKED OUT AND THE DEALER SAID IT WAS FINE. ITS 2025 NOW AND IM STILL HAVING ISSUES WITH IT AND IT ONLY GOT WORSE. ITS MORE OF A ROUGHER SKIP WHILE BRAKING AND GASING, IT ALSO DOES IT UNEXPECTEDLY AND I GET WORRY THAT IT MIGHT CAUSED A CRASHED AT SOME POINT. IT HAS ALSO AFFECTED THE INITAL ACCELERATION OF THE CAR BECAUSE I HAVE TO PUSH THE GAS ALL THE WAY FOR IT TO GAIN MOMENTUM

Service shifter alert

Car lose power while driving to work gears would not change. Car rolling in highway.

I purchased a used 2017 vehicle in late 2024, and within a few months it became inoperable due to an open safety recall. I was driving on the highway with my children in the car when the vehicle stopped accelerating, putting mine and my children’s lives at risk. It was then confirmed the PTU is faulty at falling under the recall known as 01C. Via a local dealership service department. I have not had my vehicle since February of 2025 (it is now end of May 2025) The manufacturer has acknowledged the recall but has not provided a repair timeline, and the vehicle has now been out of service for over 90 days. They have denied my buyback request despite there still being no fix/resolution. To maintain transportation, I have had to rent a vehicle out-of-pocket and wait for reimbursement which has not been timely and has resulted in significant...

Power Transfer Unit 4 wheel drive system PTU Motor Component System Operation Obstructed or Blocked

i was driving and making a right hand turn my car just shut off I was in Drive and it would not go. I had to shift to neutral and restart the car. This is not the first time its happened. Also my service shifter light comes on and my shifter is all lite up.

Rear end noise in turns.

Safety Recall in January 2025, it is now almost May 2025 and still no remedy has been made.

Issue: Persistent “Service Shifter” Warning on 2017 Jeep Cherokee I own a 2017 Jeep Cherokee, and the “Service Shifter” warning continues to appear even after replacing both the wiring harness and bezel. Despite these repairs, the issue persists, creating safety concerns and frustration. This appears to be a recurring problem for many Jeep owners, yet no permanent fix has been provided. I am seeking further assistance or a long-term solution to resolve this issue. Jeep should address this defect to ensure customer safety and satisfaction.

Every so often when putting vehicle in park while running or at start up I get a dash message “service shifter” and all the gear lights light up and I’m unable to shift out of park. The dealership mechanic has now looked at it three times replacing the shifting bezel, wiring harness, and shift box. The issues still happens almost daily.

Notification of "Service Shifter" light came on. After reading other reviews this is a common problem and not easily diagnosed. Other vehicle owners noted that the car will just stop while in drive and moving! Is this a major safety issue. Others states this is a recall item? Please advise.

4wd light has been on along with engine light. Took it to a mechanic but and a problem with cylinder 2 came up and they checked it and everything was fine. t'll sometimes slightly roll in park before perking to a stop. While driving it'll sputter sometimes.

There are 3 things: sometimes when I go to start my jeep, it will start and cut off. Secondly: my rear back up camera keeps going in and out. I’ve had it replaced and it still goes out. Especially if it rains. Lastly, my “service shifter” light pops up randomly while I am driving and all of the lights on the gear shift will light up. It will not let me upload my videos of the screen

My JEEP vehicle currently has a safety recall. My car has been in the shop for two months with no update with the recall. My vehicle currently is in the shop and is not drivable due to the PTU failure. I am currently waiting for the recall remedy. I need my vehicle for work and it is very upsetting having to wait months for repairs.

The "Service 4WD" light came on. Upon inspection, the dealership found a problem with the power transfer unit, which lines up with the recall. I have been informed by the dealership that the replacement part may not be in until May of 2025 due to a backorder.

SERVICE SHIFTER WARNING LIGHT

I am not sure what is failing but I was driving on the highway when all the sudden it lost power and when I pressed the gas to try and get back up to speed it acted like there was no power at all the started to kick in very slowly. This was extremely dangerous and when I got off the highway it did it more again. I believe this would fall under the PTU recall but I've looked, and it's not listed as my vehicle is included in the recall.

I had my 2017 Jeep repaired at the mechanic on January 30. I drove it straight home from the mechanic and within five minutes the vehicle was engulfed in flames. The service provided was tires, struts control arms, and of course placing the tire sensors on the car, no electrical work and no prior incidents of electrical concerns. The car is a total loss. It started in the engine compartment. I'm sure and burned all the way through the backseat.

I was driving on the highway and I lost the ability to accelerate after getting a pop noise and was forced to pull over. The car had begun to rev up on its own then I wasn't able to accelerate at all, I could hear the engine moving but the wheels weren't getting power. I had the vehicle towed to a dealership ship and authorized payment on all the necessary inspections to determine if the incident had to due with the ptu recall. The service department said it's most likely the recall but I'm out of luck because they can't officially say it is because then they works have to provide me a rental. They then tricked me into going to the dealership to look at cars that weren't there and tell me I need to call there customer service line, after almost a month of trying to get any...

My car shuts off when I go over little bumps and light comes on saying press break and shift into park. Then it doesnt start right away but eventually starts again. Also when I go over little bumps my interior lights turn on.

4wd not working and now the speedometer keeps blinking

Driving on the highway I was alerted with a warning on my dashboard display to "Service Shifter". At the same time all of the gear symbols illuminated red and stayed on. I did a web search regarding this issue and found this is happening to a very large number of Jeeps like mine and suggesting I fill out this form.

Service shifter light on

LIGHT ON CLUSTER APPEARS "SERVICE SHIFTER". THE LIGHT COMES ON RANDOMLEY. WILL APPEAR 5 TIMES IN ONE DAY AND NOT SHOW UP FOR MONTHS. I HAVE READ ON LINE THIS IS A COMMON ISSUE WITH 2017 (AND OTHER YEAR MODELS). i HAVE TAKEN TO HAVE THIS WARNING LIGHT ADDRESSED BUT CAN NOT MAKE IT COME ON. AS I SAID, ITS RANDOM. WITHOUT LIGHT BEING ON REPAIR SHOP DOES NOT KNOW HOW TO ADDRESS IT. THIS "SERVICE SHIFTER LIGHT" HAS BEEN SHOWING UP FOR OVER 2 YEARS.

I need to replace the power transfer unit already on a vehicle with 70,000 cost $3500 there are 850 PTU on backorder with no ETA this is not acceptable I’m told to drive my vehicle until I can’t or buy a new vehicle. I READ ONLINE THERE WAS A SAFETY RECALL W47 / NHTSA 20V-343 but I received no notification. Any help would be appreciated. Thank you.

UNKNOWN Airbags did not deploy when struck by a semi that crossed the median and hit me then pinned me against guardrail that was also damaged/destroyed.

Service shifter light goes on just put a lot of money in this car and nothing but a problem

I closed the trunk door but the indicator on the dashboard is still saying that the lift gate is open. I checked to make sure that nothing was blocking it's way. There was no prior indications.

After starting my Jeep and driving it down the road for about 10 minutes the dashboard gave a warning to(service the shifter) all lights illuminated red. I pulled over and turned the Jeep off and it went away but has done it several times since and also happened multiple times before. I bought the car used and no warranty’s. Multiple people have stated online that they are having the same issues. Along with transmission having problems also. Please help us out and put out a recall. Apparently it’s a concern due to all the people reporting it online.

Service shifter light displays randomly with PRND all light up. Goes away if you turn the car off remove key and restart. Have taken it to a technician in the past, they said they couldn't tell us anything.

I was driving up bridge in morning rush traffic suddenly without warning lost drive cv axel on passegner side broke and had to be towed. I called 911 and the police tried to put car in drive and car would just roll back and it almost went into the unit. when the car suddenly stopped I was just lucky no one ran into me, I was in the middle of the road & could not move the car.

Not sure

A message appears on the gauge panel stating "SERVIVE SHIFTER." This started happening intermittently since November 2020. It is now happening every time the Jeep is driven. I am unsure if this will cause a safety issue at some point or not as the car seems to drive normal even with the message.