NHTSA Complaint #11711129 — 2017 JEEP CHEROKEE

The issue involved a malfunction of the two-speed Power Transfer Unit, which is available for inspection upon request. This malfunction created a serious safety risk, as it could have caused me to crash or resulted in another vehicle crashing into me. The problem was confirmed by an auto machanic that came to my home to inspect the vehicle because I was unable to drive it to get it inspected. Before the failure, a warning message appeared on the dashboard while I was driving that read “Service 4WD.” The alert came on briefly and then turned off. This happened in February of 2025. I was told that the part would be available on December 18th, then it changed to January 8th, and there is still no notice of when I can schedule to have my vehicle fixed.