NHTSA Complaint #11717095 — 2017 JEEP CHEROKEE

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the 4WD warning light illuminated. The vehicle was taken to the dealer where the vehicle was purchased, and the contact was advised to take the vehicle to the dealer. The dealer was made aware of the failure; however, the contact was informed that parts were not available to repair the vehicle. An alternate dealer was contacted, and it was confirmed that parts were not available. The dealers advised the contact not to drive because the vehicle was unsafe to drive due to the unrepaired recall. The contact was informed of NHTSA Campaign Number: 25V011000 (Power Train); however, parts were not available for the recall repair. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.