NHTSA Complaint #11643271 — 2017 JEEP CHEROKEE

I was driving on the highway and I lost the ability to accelerate after getting a pop noise and was forced to pull over. The car had begun to rev up on its own then I wasn't able to accelerate at all, I could hear the engine moving but the wheels weren't getting power. I had the vehicle towed to a dealership ship and authorized payment on all the necessary inspections to determine if the incident had to due with the ptu recall. The service department said it's most likely the recall but I'm out of luck because they can't officially say it is because then they works have to provide me a rental. They then tricked me into going to the dealership to look at cars that weren't there and tell me I need to call there customer service line, after almost a month of trying to get any information out of them I finally got an email back saying nothing and thanking me for being a loyal customer! The car has been out of commission for almost a month now and it's effecting my ability to do my job and live my life. I'd appreciate a rental until this is resolved but would prefer for them to buy out the pre-incident value of the car so I can move on with my life. The incident is very clearly what is stated in the recall notice for my 2017 Jeep Cherokee.