NHTSA Complaint #11710013 — 2017 JEEP CHEROKEE
UNKNOWN OR OTHER issue reported to NHTSA
Complaint Details
| ODI Number | 11710013 |
| Vehicle | 2017 JEEP CHEROKEE |
| Component | UNKNOWN OR OTHER |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | WI |
Consumer Description
We continuously receive dashboard messaging related to this defect to replace the PTU. All lights illuminate near the shift knob, too. I'm scared I will lose motive power and cause a crash without warning or lose park function to cause injury. I received the Recall Letter a year ago in January 2025. I have checked with the dealer who sold us the Jeep and they say there isn't a fix for this. I understand that Stellantis might not have an approved fix, but is there another way this recall can be repaired? The messaging is becoming more and more frequent. It seems that the input shaft snap ring needs to be fully seated to stop uncontrolled movement of the input shaft inward. Not fixing this soon will continue to damage the range shift sleeve, or create more spline damage or range fork damage. The Drivetrain Control Module DTCM needs to be reprogrammed with new software to detect and monitor wear in the PTU. With the messaging I'm getting, I need to know, too, that the Warranty Extension terms are unlimited years/unlimited mileage per the recall notice from January 2025. I feel so unsafe driving my car and will not have my mom, kids, grandkids, husband, or other passengers with me for their own safety. Help, please!
Related Complaints for the 2017 JEEP CHEROKEE
Other UNKNOWN OR OTHER Complaints
#11718208
To Whom It May Concern, I am filing a safety complaint regarding my 2017 Jeep that is currently under recall for the...
#11718315
I have had several different warning lights come on. 1. 4WD System Unavailable Service Required 2. 4WD Overheated Te...
#11717525
Car has been broken down since May 2025. My car started jerking forcefully with my child in the car. Brought it in to...
#11714144
Shifter module problems.. the car jerks hard between shifts. The car reversing on it own and wont stop. Warning lig...
#11711129
The issue involved a malfunction of the two-speed Power Transfer Unit, which is available for inspection upon request...
Recent Complaints for the 2017 JEEP CHEROKEE
#11718527
POWER TRAIN
The contact owns a 2017 Jeep Cherokee. The contact stated that after stopping at a stop sign, the vehicle failed to a...
#11718315
POWER TRAIN
I have had several different warning lights come on. 1. 4WD System Unavailable Service Required 2. 4WD Overheated Te...
#11717525
POWER TRAIN
Car has been broken down since May 2025. My car started jerking forcefully with my child in the car. Brought it in to...
#11717095
POWER TRAIN
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the 4WD warning...
#11715618
POWER TRAIN
PTU failure occurred in May of 2025. This was verified by the Jeep dealer. Vehicle rolled downhill into traffic and t...