NHTSA Complaint #11710013 — 2017 JEEP CHEROKEE

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11710013
Vehicle 2017 JEEP CHEROKEE
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WI

Consumer Description

We continuously receive dashboard messaging related to this defect to replace the PTU. All lights illuminate near the shift knob, too. I'm scared I will lose motive power and cause a crash without warning or lose park function to cause injury. I received the Recall Letter a year ago in January 2025. I have checked with the dealer who sold us the Jeep and they say there isn't a fix for this. I understand that Stellantis might not have an approved fix, but is there another way this recall can be repaired? The messaging is becoming more and more frequent. It seems that the input shaft snap ring needs to be fully seated to stop uncontrolled movement of the input shaft inward. Not fixing this soon will continue to damage the range shift sleeve, or create more spline damage or range fork damage. The Drivetrain Control Module DTCM needs to be reprogrammed with new software to detect and monitor wear in the PTU. With the messaging I'm getting, I need to know, too, that the Warranty Extension terms are unlimited years/unlimited mileage per the recall notice from January 2025. I feel so unsafe driving my car and will not have my mom, kids, grandkids, husband, or other passengers with me for their own safety. Help, please!

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