2020 JEEP CHEROKEE — Problems, Recalls & Safety Data
4/5
Safety Rating
308
Owner Complaints
2
Recalls
168
Service Bulletins
0
Investigations
Overview of the 2020 JEEP CHEROKEE
The 2020 JEEP CHEROKEE has received a total of 308 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 4 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There have been 3 recall campaigns affecting this vehicle, covering issues with BACK OVER PREVENTION: SENSING SYSTEM: CAMERA, STEERING:RACK AND PINION:RACK, STEERING:RACK AND PINION:PINION SHAFT. 168 technical service bulletins have been issued by Chrysler (FCA US, LLC) for this model year. The most commonly reported problems involve the Power Train (113 complaints), Engine (33 complaints), and Electrical System (28 complaints).
Recalls for the 2020 JEEP CHEROKEE
NHTSA has recorded 3 recalls for the 2020 JEEP CHEROKEE, potentially affecting up to 330,198 vehicles.
Recall 20V191000 — BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
| 319,610 vehicles affected
Defect: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after...
Consequence: The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27,...
View full details →Recall 19V637000 — STEERING:RACK AND PINION:RACK
| 5,294 vehicles affected
Defect: Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Consequence: A loss of steering control increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
View full details →Recall 19V637000 — STEERING:RACK AND PINION:PINION SHAFT
| 5,294 vehicles affected
Defect: Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Consequence: A loss of steering control increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
View full details →Owner Complaints for the 2020 JEEP CHEROKEE
308 complaints have been filed with NHTSA for the 2020 JEEP CHEROKEE. Below is a breakdown by vehicle component.
Most Recent Complaints
Oil filter housing 3.2 motor. Plastic housing leaking with oil smell while driving. Could cause fire in engine bay.
The contact owns a 2020 Jeep Cherokee. The contact stated that while accelerating from a stop, the vehicle stalled. The transmission message was displayed. The vehicle was taken to an independent mechanic, and there were metal particles in the transmission fluid. The vehicle was not repaired. The mechanic called an unknown local dealer and confirmed that parts were on backorder. The manufacturer was not contacted. The failure mileage was approximately 50,000.
The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the 4WD warning light was flashing on the instrument panel, and the vehicle lost 4WD functionality. The vehicle was driven to an independent mechanic, where it was diagnosed and determined that the 4WD was inoperable. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 50,500.
The contact owns a 2020 Jeep Cherokee. The contact stated that while accelerating from a stop, the vehicle stalled. The transmission message was displayed. The vehicle was taken to an independent mechanic, and there were metal particles in the transmission fluid. The vehicle was not repaired. The mechanic called an unknown local dealer and confirmed that parts were on backorder. The manufacturer was not contacted. The failure mileage was approximately 50,000.
I was involved in a head-on accident with another car. The airbags did not deploy in my 2020 Jeep Cherokee. This resulted didn’t some injuries to me in a driver of the other car. The other car driver airbags did deploy but my 2020 Jeep Cherokee airbags did not deploy vehicle damage was rated such that the car was totaled with heavy front damage on the driver side front.
Safety Rating for the 2020 JEEP CHEROKEE
The 2020 JEEP CHEROKEE received an overall safety rating of 4 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).
| Test Category | Rating |
|---|---|
| Overall Rating | ★★★★☆ (4/5) |
| Frontal Crash | ★★★★☆ (4/5) |
| Side Crash | ★★★★★ (5/5) |
| Rollover | ★★★★☆ (4/5) |
Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.
Technical Service Bulletins for the 2020 JEEP CHEROKEE
Chrysler (FCA US, LLC) has issued 168 technical service bulletins (TSBs) for the 2020 JEEP CHEROKEE. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
9100444 — ELECTRICAL SYSTEM
Power Transfer Unit If considering PTU Assembly replacement related to DTCs C14A7-97 or C1494-92, please be aware of updated diagnostic procedures in the service library which may indicate the smart actuator replacement (PN 68369692AD) is the proper repair.
S2308000032 — ELECTRICAL SYSTEM
Intermittently The Vehicle exhibits No Crank No Start. Vehicle Goes Into Limp Home Mode. Multiple DTC?s And Warning Lights
1806423 — ELECTRICAL SYSTEM
Flash: Powertrain Control Module (PCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTC)s: ? **P24D1-00 -Particulate Matter Sensor Regeneration Incomplete. NOTE: This software update will help prevent P24D1-00 from setting.
1806423 — POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Flash: Powertrain Control Module (PCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTC)s: ? **P24D1-00 -Particulate Matter Sensor Regeneration Incomplete. NOTE: This software update will help prevent P24D1-00 from setting.
S2218000023 — BACK OVER PREVENTION
Malfunction Indicator Lamp (MIL) Illuminated. Diagnostic Trouble Code (DTC) U02A3 ? Lost Communication ith Particulate Matter (PM) Sensor, Set After PM Sensor Replacement.
S2008000131 Rev. — EXTERIOR LIGHTING
U11E9 Lost Communication with AGS (Active Grille Shutter), Malfunction Indicator Lamp (MIL) Illuminated
S1823000031 — EQUIPMENT
Flat Tow Or Recreational Towing KL Cherokee
0815022 — ELECTRICAL SYSTEM
Flash: Heating Ventilation and Air Conditioning (HVAC) Updates This bulletin involves reprogramming the HVAC module with the latest available software. Customers may experience the following: During a remote start, the heated wheel, seat, mirrors and/or the ElectricBack Light (EBL) may not turn on.
0815022 — VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Flash: Heating Ventilation and Air Conditioning (HVAC) Updates This bulletin involves reprogramming the HVAC module with the latest available software. Customers may experience the following: During a remote start, the heated wheel, seat, mirrors and/or the ElectricBack Light (EBL) may not turn on.
S228A000004RevB — BACK OVER PREVENTION
Panasonic VP4R Wi-Fi New Enrollment Pause
Showing 10 of 168 technical service bulletins.
NHTSA Investigations for the 2020 JEEP CHEROKEE
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the JEEP CHEROKEE
- 2015 JEEP CHEROKEE — 2,628 complaints
- 2016 JEEP CHEROKEE — 2,004 complaints
- 2017 JEEP CHEROKEE — 1,872 complaints
- 2018 JEEP CHEROKEE — 950 complaints
- 2019 JEEP CHEROKEE — 2,229 complaints
- 2020 JEEP CHEROKEE (current)
- 2021 JEEP CHEROKEE — 166 complaints
- 2022 JEEP CHEROKEE — 59 complaints
- 2023 JEEP CHEROKEE — 3 complaints
- 2024 JEEP CHEROKEE — 0 complaints
- 2025 JEEP CHEROKEE — 0 complaints
Other JEEP Models
- JEEP GRAND CHEROKEE — 39,293 total complaints
- JEEP WRANGLER — 21,806 total complaints
- JEEP LIBERTY — 11,694 total complaints
- JEEP COMPASS — 5,865 total complaints
- JEEP PATRIOT — 4,351 total complaints
- JEEP COMMANDER — 3,920 total complaints
- JEEP RENEGADE — 3,408 total complaints
- JEEP WRANGLER 4-DR 4X4 — 1,812 total complaints