2021 JEEP CHEROKEE — Problems, Recalls & Safety Data
4/5
Safety Rating
166
Owner Complaints
3
Recalls
65
Service Bulletins
0
Investigations
Overview of the 2021 JEEP CHEROKEE
The 2021 JEEP CHEROKEE has received a total of 166 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 4 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There have been 6 recall campaigns affecting this vehicle, covering issues with POWER TRAIN:AUTOMATIC TRANSMISSION:COOLER/RADIATOR:HOSES AND FITTINGS. 65 technical service bulletins have been issued by Chrysler (FCA US, LLC) for this model year. The most commonly reported problems involve the Power Train (53 complaints), Engine (21 complaints), and Unknown Or Other (20 complaints).
Recalls for the 2021 JEEP CHEROKEE
NHTSA has recorded 6 recalls for the 2021 JEEP CHEROKEE, potentially affecting up to 57,809 vehicles.
Recall 21V310000 — POWER TRAIN:AUTOMATIC TRANSMISSION:COOLER/RADIATOR:HOSES AND FITTINGS
| 18,800 vehicles affected
Defect: Chrysler (FCA US LLC) is recalling certain 2021 Jeep Cherokee vehicles. The transmission oil cooler hose may have been incorrectly cured, allowing transmission fluid to leak.
Consequence: A transmission fluid leak increases the risk of a fire.
Remedy: Dealers will inspect and replace the hose, free of charge. Owners notification letters were mailed May 18, 2021. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is Y18.
View full details →Recall 21V310000 — POWER TRAIN:AUTOMATIC TRANSMISSION:COOLER/RADIATOR:HOSES AND FITTINGS
| 18,800 vehicles affected
Defect: Chrysler (FCA US LLC) is recalling certain 2021 Jeep Cherokee vehicles. The transmission oil cooler hose may have been incorrectly cured, allowing transmission fluid to leak.
Consequence: A transmission fluid leak increases the risk of a fire.
Remedy: Dealers will inspect and replace the hose, free of charge. Owners notification letters were mailed May 18, 2021. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is Y18.
View full details →Recall 21V310000 — POWER TRAIN:AUTOMATIC TRANSMISSION:COOLER/RADIATOR:HOSES AND FITTINGS
| 18,800 vehicles affected
Defect: Chrysler (FCA US LLC) is recalling certain 2021 Jeep Cherokee vehicles. The transmission oil cooler hose may have been incorrectly cured, allowing transmission fluid to leak.
Consequence: A transmission fluid leak increases the risk of a fire.
Remedy: Dealers will inspect and replace the hose, free of charge. Owners notification letters were mailed May 18, 2021. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is Y18.
View full details →Recall 20V657000 — SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
| 698 vehicles affected
Defect: Chrysler (FCA US LLC) is recalling certain 2021 Jeep Cherokee Latitude and Jeep Cherokee Limited vehicles. One or both of the front lower control arms may fracture while driving.
Consequence: A front lower control arm fracture while driving may result in a loss of steering control, increasing the risk of a crash without prior warning.
Remedy: Chrysler will notify owners, and dealers will inspect the front lower control arms and replace them as necessary, free of charge. The recall began November 6, 2020. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this...
View full details →Recall 20V657000 — SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
| 698 vehicles affected
Defect: Chrysler (FCA US LLC) is recalling certain 2021 Jeep Cherokee Latitude and Jeep Cherokee Limited vehicles. One or both of the front lower control arms may fracture while driving.
Consequence: A front lower control arm fracture while driving may result in a loss of steering control, increasing the risk of a crash without prior warning.
Remedy: Chrysler will notify owners, and dealers will inspect the front lower control arms and replace them as necessary, free of charge. The recall began November 6, 2020. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this...
View full details →Recall 24V516000 — AIR BAGS:SIDE/WINDOW:CURTAIN
| 13 vehicles affected
Defect: Chrysler (FCA US, LLC) is recalling certain 2021-2022 Jeep Cherokee vehicles. An improperly secured connector for the right-side curtain air bag may prevent the air bag from deploying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Consequence: An air bag that does not deploy as intended can increase the risk of injury in a crash.
Remedy: Dealers will secure the connector, free of charge. All vehicles have been remedied. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 71B.
View full details →Owner Complaints for the 2021 JEEP CHEROKEE
166 complaints have been filed with NHTSA for the 2021 JEEP CHEROKEE. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Power Train | 53 | 1 | 0 | 0 | 0 |
| Engine | 21 | 0 | 2 | 0 | 0 |
| Unknown Or Other | 20 | 0 | 0 | 0 | 0 |
| Electrical System | 18 | 1 | 1 | 0 | 0 |
| Service Brakes | 12 | 2 | 1 | 0 | 0 |
| Air Bags | 8 | 7 | 1 | 7 | 0 |
| Suspension | 5 | 2 | 0 | 0 | 0 |
| Forward Collision Avoidance Automatic Emergency Braking | 4 | 0 | 1 | 0 | 0 |
| Forward Collision Avoidance Warnings | 4 | 0 | 0 | 0 | 0 |
| Fuelpropulsion System | 4 | 0 | 1 | 0 | 0 |
| Steering | 3 | 0 | 0 | 0 | 0 |
| Electrical System12v24v48v Battery | 1 | 0 | 0 | 0 | 0 |
| Exterior Lighting | 1 | 0 | 0 | 0 | 0 |
| Forward Collision Avoidance | 1 | 0 | 0 | 0 | 0 |
| Insert Padding | 1 | 0 | 0 | 0 | 0 |
| Lane Departure Assist | 1 | 0 | 0 | 0 | 0 |
| Lane Departure Blind Spot Detection | 1 | 0 | 0 | 0 | 0 |
| Latcheslockslinkagesdoorslatch | 1 | 1 | 1 | 1 | 0 |
| Power Traindrivelinedriveshaft | 1 | 0 | 0 | 0 | 0 |
| Seat Belts | 1 | 1 | 0 | 2 | 0 |
| Service Brakes Airantilockcontrol Unitmodule | 1 | 0 | 0 | 0 | 0 |
| Tiressidewall | 1 | 0 | 0 | 0 | 0 |
| Vehicle Speed Control | 1 | 0 | 0 | 0 | 0 |
| Visibilitysunmoon Roof Assembly | 1 | 0 | 0 | 0 | 0 |
| Wheels | 1 | 1 | 0 | 0 | 0 |
Most Recent Complaints
The interior screen has become pixelated with different colors. This effects my back up camera which is a big safety hazard. All of the climate control, radio and general info are also on this screen. I have not had it diagnosed at the dealership because they charge 160.00 to just hook up to diagnostics.
the light came on that says cannot move vehicle, it just stopped. The Power Transfer Unit went out--I cannot get a part since it is backordered over 1200 people right now are having issues with the part of the vehicle
the light came on that says cannot move vehicle, it just stopped. The Power Transfer Unit went out--I cannot get a part since it is backordered over 1200 people right now are having issues with the part of the vehicle
the light came on that says cannot move vehicle, it just stopped. The Power Transfer Unit went out--I cannot get a part since it is backordered over 1200 people right now are having issues with the part of the vehicle
Car accident on 1/24 hit tree head on around 35 mph with NO airbags deploying. Suffered from concussion and whiplash, and potential of more serious injury. Insurance will be inspecting vehicle in the next week to determine total loss. No warning lamps, messages or other issues to the car prior to the accident
Safety Rating for the 2021 JEEP CHEROKEE
The 2021 JEEP CHEROKEE received an overall safety rating of 4 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).
| Test Category | Rating |
|---|---|
| Overall Rating | ★★★★☆ (4/5) |
| Frontal Crash | ★★★★☆ (4/5) |
| Side Crash | ★★★★★ (5/5) |
| Rollover | ★★★★☆ (4/5) |
Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.
Technical Service Bulletins for the 2021 JEEP CHEROKEE
Chrysler (FCA US, LLC) has issued 65 technical service bulletins (TSBs) for the 2021 JEEP CHEROKEE. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
08-220-24 REV. A — POWER TRAIN
"Flash: Drivetrain Control Module (DTCM) Updates Customers may experience the following: ● A moan noise or shudder feeling from the rear axle during low speed cornering, most notable in a parking lot or low speed maneuvering. This bulletin involves reprogramming the DTCM with the latest available software."
18-057-24 — POWER TRAIN
"Flash: Powertrain Control Module (PCM) Updates **Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC):** ● P02EE - Cylinder 1 Injector Circuit Performance. ● P02EF - Cylinder 2 Injector Circuit Performance. ● P02F0 - Cylinder 3 Injector Circuit Performance....
0823023 — EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
Radio Over The Air Updating From QR39.6 to QR40.12 Software Version Customers may experience one or more of the following symptoms: ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the...
9004542 — VISIBILITY:WINDSHIELD WIPER/WASHER
Rain Sensor Before replacing the rain sensor during a front windshield replacement inspect the part for part numbers. If you have part numbers; 68507366, 68483780, 68384226 or 68384225, these parts do not utilize a replaceable gel pad, only replace the sensor for a missing or damaged gel pad. For part...
S2324000001 — STRUCTURE
Passenger Front Carpet Is Wet or Damp
0816922 — BACK OVER PREVENTION
Flash: Blind Spot Monitor (BSM) System Updates This bulletin involves updating the Left and Right Blind Spot Sensor (LBSS/RBSS) latest available software. The customer may experience the following: False alerts from the blind spot system, with no vehicle in the blind spot zones.
0816922 — LANE DEPARTURE
Flash: Blind Spot Monitor (BSM) System Updates This bulletin involves updating the Left and Right Blind Spot Sensor (LBSS/RBSS) latest available software. The customer may experience the following: False alerts from the blind spot system, with no vehicle in the blind spot zones.
S2225000002 — ENGINE AND ENGINE COOLING
Upon scan tool inspection, DTCs for P0133-O2 Sensor Circuit Slow Response 1/1 and P0153-O2 Sensor Circuit Slow Response 2/1 may be present in the Powertrain Control Module (PCM) in a PENDING STATE ONLY (not Active or Stored). This may occur on very low mileage vehicles after the vehicle?s very first...
S2225000002 — ELECTRICAL SYSTEM
Upon scan tool inspection, DTCs for P0133-O2 Sensor Circuit Slow Response 1/1 and P0153-O2 Sensor Circuit Slow Response 2/1 may be present in the Powertrain Control Module (PCM) in a PENDING STATE ONLY (not Active or Stored). This may occur on very low mileage vehicles after the vehicle?s very first...
S2225000002 — POWER TRAIN
Upon scan tool inspection, DTCs for P0133-O2 Sensor Circuit Slow Response 1/1 and P0153-O2 Sensor Circuit Slow Response 2/1 may be present in the Powertrain Control Module (PCM) in a PENDING STATE ONLY (not Active or Stored). This may occur on very low mileage vehicles after the vehicle?s very first...
Showing 10 of 65 technical service bulletins.
NHTSA Investigations for the 2021 JEEP CHEROKEE
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the JEEP CHEROKEE
- 2016 JEEP CHEROKEE — 2,004 complaints
- 2017 JEEP CHEROKEE — 1,872 complaints
- 2018 JEEP CHEROKEE — 950 complaints
- 2019 JEEP CHEROKEE — 2,229 complaints
- 2020 JEEP CHEROKEE — 308 complaints
- 2021 JEEP CHEROKEE (current)
- 2022 JEEP CHEROKEE — 59 complaints
- 2023 JEEP CHEROKEE — 3 complaints
- 2024 JEEP CHEROKEE — 0 complaints
- 2025 JEEP CHEROKEE — 0 complaints
- 2026 JEEP CHEROKEE — 0 complaints
Other JEEP Models
- JEEP GRAND CHEROKEE — 39,293 total complaints
- JEEP WRANGLER — 21,806 total complaints
- JEEP LIBERTY — 11,694 total complaints
- JEEP COMPASS — 5,865 total complaints
- JEEP PATRIOT — 4,351 total complaints
- JEEP COMMANDER — 3,920 total complaints
- JEEP RENEGADE — 3,408 total complaints
- JEEP WRANGLER 4-DR 4X4 — 1,812 total complaints