2016 JEEP CHEROKEE — Problems, Recalls & Safety Data

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4/5

★★★★

Safety Rating

2,004

Owner Complaints

52 Crashes 22 Fires

9

Recalls

ACTIVE RECALL

221

Service Bulletins

0

Investigations

Overview of the 2016 JEEP CHEROKEE

The 2016 JEEP CHEROKEE has received a total of 2,004 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 4 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There have been 15 recall campaigns affecting this vehicle, covering issues with STRUCTURE:BODY:HATCHBACK/LIFTGATE, ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK, POWER TRAIN:AUTOMATIC TRANSMISSION. 221 technical service bulletins have been issued by Chrysler (FCA US, LLC) for this model year. The most commonly reported problems involve the Power Train (598 complaints), Engine (311 complaints), and Unknown Or Other (309 complaints).

Recalls for the 2016 JEEP CHEROKEE

NHTSA has recorded 15 recalls for the 2016 JEEP CHEROKEE, potentially affecting up to 15,003,751 vehicles.

Recall 23V338000 — STRUCTURE:BODY:HATCHBACK/LIFTGATE

| 132,099 vehicles affected

Defect: Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.

Consequence: A fire while parked or driving can increase the risk of injury.

Remedy: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and...

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Recall 23V338000 — ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK

| 132,099 vehicles affected

Defect: Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.

Consequence: A fire while parked or driving can increase the risk of injury.

Remedy: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and...

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Recall 23V302000 — POWER TRAIN:AUTOMATIC TRANSMISSION

| 25,980 vehicles affected

Defect: Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.

Consequence: A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway which can increase the risk of a crash or injury.

Remedy: FCA US LLC will notify owners, and dealers will perform a software update, free of charge. Owner notification letters were mailed May 11, 2023. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is...

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Recall 20V343000 — POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT

| 67,248 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential...

Consequence: A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.

Remedy: FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs....

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Recall 20V343000 — POWER TRAIN:AUTOMATIC TRANSMISSION

| 67,248 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential...

Consequence: A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.

Remedy: FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs....

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Recall 18V332000 — ELECTRICAL SYSTEM:SOFTWARE

| 4,815,661 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018...

Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note:...

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Recall 18V332000 — VEHICLE SPEED CONTROL:CRUISE CONTROL

| 4,815,661 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018...

Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note:...

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Recall 18V332000 — ELECTRICAL SYSTEM:WIRING

| 4,815,661 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018...

Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note:...

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Recall 17V824000 — EQUIPMENT

| 61,791 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may...

Consequence: If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.

Remedy: Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or...

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Recall 16V590000 — SEATS:MID/REAR ASSEMBLY

| 1,827 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.

Consequence: Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.

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Recall 16V590000 — SEATS

| 1,827 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.

Consequence: Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.

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Recall 16V287000 — POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT

| 52 vehicles affected

Defect: Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured September 30, 2015, to October 2, 2015. The left halfshaft may have been incorrectly manufactured causing it to fracture without warning.

Consequence: A fractured halfshaft may disconnect from the drive axle, increasing the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the left halfshaft, free of charge. The recall began on June 30, 2016. Owners may contact Chrysler's customer service at 1-800-853-1403. Chrysler's recall number is S38.

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Recall 16V284000 — POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT

| 1,029 vehicles affected

Defect: Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured October 3, 2015, to March 22, 2016. The right halfshaft may have been incorrectly manufactured causing it to fracture without warning.

Consequence: A fractured halfshaft may disconnect from the drive axle, increasing the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the right halfshaft, free of charge. The recall began on June 30, 2016. Owners may contact Chrysler's customer service at 1-800-853-1403. Chrysler's recall number is S39.

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Recall 15V826000 — STRUCTURE:BODY:HATCHBACK/LIFTGATE

| 32,784 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.

Consequence: A short circuit in the module increases the risk of a fire.

Remedy: Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be...

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Recall 15V826000 — ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK

| 32,784 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.

Consequence: A short circuit in the module increases the risk of a fire.

Remedy: Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be...

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Owner Complaints for the 2016 JEEP CHEROKEE

2,004 complaints have been filed with NHTSA for the 2016 JEEP CHEROKEE. Below is a breakdown by vehicle component.

Power Train
Complaints: 598 6 Crashes 3 Fires 2 Injuries
Engine
Complaints: 311 1 Crash 4 Fires
Unknown Or Other
Complaints: 309 5 Crashes 4 Fires
Electrical System
Complaints: 284 2 Crashes 4 Fires 1 Injury
Service Brakes
Complaints: 90 4 Crashes 3 Injuries
Vehicle Speed Control
Complaints: 75 5 Crashes 1 Injury
Steering
Complaints: 50 3 Crashes 1 Injury
Fuelpropulsion System
Complaints: 43 2 Crashes 2 Injuries
Electronic Stability Control Esc
Complaints: 30
Air Bags
Complaints: 27 14 Crashes 13 Injuries
Forward Collision Avoidance Automatic Emergency Braking
Complaints: 23
Structurebody
Complaints: 21 2 Crashes 2 Fires 5 Injuries
Suspension
Complaints: 20 2 Crashes 2 Injuries
Exterior Lighting
Complaints: 19 1 Fire
Wheels
Complaints: 15
Visibilitywiper
Complaints: 11 1 Crash
Parking Brake
Complaints: 10
Structure
Complaints: 10 1 Fire
Power Traintransfer Case 4 Wheel Drive
Complaints: 6
Seats
Complaints: 5
Engine And Engine Cooling
Complaints: 4
Power Trainautomatic Transmission
Complaints: 4
Electrical Systeminstrument Panelspeedometerodometer
Complaints: 3
Forward Collision Avoidance Adaptive Cruise Control
Complaints: 3 1 Crash 1 Injury
Seat Belts
Complaints: 3 2 Crashes 1 Injury
Forward Collision Avoidance Warnings
Complaints: 2 1 Crash 1 Injury
Service Brakes Hydraulic
Complaints: 2
Tirespressure Monitoring And Regulating Systems
Complaints: 2
Electrical System Instrument Clusterpanel
Complaints: 1
Electrical System12v24v48v Battery
Complaints: 1
Engine And Engine Coolingengineoillubrication
Complaints: 1
Equipment
Complaints: 1
Equipmentotherownersserviceother Manual
Complaints: 1
Exterior Lightingheadlights
Complaints: 1
Firerelated
Complaints: 1 1 Fire
Fuel System Gasolinestoragetank Assembly
Complaints: 1
Lane Departure Blind Spot Detection
Complaints: 1
Latcheslockslinkagestailgatelatch Plate
Complaints: 1
Power Trainaxle Assemblyaxle Shaft
Complaints: 1 1 Crash 1 Injury
Power Traindrivelinedifferential Unit
Complaints: 1
Power Traindrivelinedriveshaft
Complaints: 1
Steeringlinkagesknucklespindlearm
Complaints: 1
Structurebodyhatchbackliftgate
Complaints: 1
Structureinterior Panelsdashboard
Complaints: 1
Suspensionmultiple Axle
Complaints: 1
Tires
Complaints: 1
Trailer Hitches
Complaints: 1
Vehicle Speed Controlcruise Control
Complaints: 1
Visibilitydefrosterdefoggerhvac System
Complaints: 1 1 Fire
Visibilitysunmoon Roof Assembly
Complaints: 1
Visibilitywindshield
Complaints: 1 1 Fire
Wheelslugsnutsboltsstuds
Complaints: 1

Most Recent Complaints

#11719370 | ELECTRICAL SYSTEM | | N/A miles
WHILE STOPPED AT STOP SIGNS OR STOP LIGHTS THE EMERGENCY PARKING BREAK WILL ENGAGE AND UNABLE TO TURN OFF WITH OUT RESTARTING VEHICLE.
#11719361 | POWER TRAIN | | N/A miles
My Vehicle VIN isn't listed under the massive recall of the PTU (Diagnostic code C14A7-67) Vehicle is the same manufacture year of the recalled vehicles. If the PTU fails it can cause sudden loss of drive power, inability to stay in Park (rollaway risk). The check 4WD light is on and Diagnostic code C14A7-67 comes up. Jeep said my vehicle isn't included in the recall so there isn't anything they can do. I am wondering why this Vin isn't included in the recall and if it should be since it is having the identical issue as the massive recall of similar vehicles. My vehicle lost drive power on a highway and had to carefully glide over to the shoulder.
#11718891 | POWER TRAIN | | 81,900 miles
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle sputtered, jerked, and hesitated while depressing the accelerator pedal. The message "Service 4WD" was displayed. The vehicle was taken to an independent mechanic, where it was diagnosed with an inoperable PTU actuator. The dealer was contacted and provided an estimate for the repair. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The failure mileage was approximately 81,900.
#11718675 | AIR BAGS | | N/A miles Crash 1 Injury
I was going home, speed limit 55 mph, so thats what I was doing. A suv entering a intersection ahead of me, ( i dont have a stop or yield sign, but they do) the suv never stops, rolling into the intersection, as im entering the intersection at 55 mph. I tried avoidance at last second to no avail. My front drivers corner smashed the middle, passenger side of the other suv. My Jeep continues to the right, uncontrollable, stops in someone's front yard, engine still running. The other car swerved to the left, still on the road, rolling on its side. My airbags never deployed, i didnt even get any lights on the dash, i had to shut the engine off. Not one airbag deployed, and nothing even recognized there was something wrong. This car is supposed to have all options for airbags, yet a collision at highway speed, with post wreck travel of less than 50 feet, and not one single air bag deployed. I very literally could have died right there. I honestly dont know how i didn't.
#11718675 | FORWARD COLLISION AVOIDANCE: WARNINGS | | N/A miles Crash 1 Injury
I was going home, speed limit 55 mph, so thats what I was doing. A suv entering a intersection ahead of me, ( i dont have a stop or yield sign, but they do) the suv never stops, rolling into the intersection, as im entering the intersection at 55 mph. I tried avoidance at last second to no avail. My front drivers corner smashed the middle, passenger side of the other suv. My Jeep continues to the right, uncontrollable, stops in someone's front yard, engine still running. The other car swerved to the left, still on the road, rolling on its side. My airbags never deployed, i didnt even get any lights on the dash, i had to shut the engine off. Not one airbag deployed, and nothing even recognized there was something wrong. This car is supposed to have all options for airbags, yet a collision at highway speed, with post wreck travel of less than 50 feet, and not one single air bag deployed. I very literally could have died right there. I honestly dont know how i didn't.

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Safety Rating for the 2016 JEEP CHEROKEE

The 2016 JEEP CHEROKEE received an overall safety rating of 4 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).

Test Category Rating
Overall Rating ★★★★ (4/5)
Frontal Crash ★★★★ (4/5)
Side Crash ★★★★★ (5/5)
Rollover ★★★★ (4/5)

Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.

Technical Service Bulletins for the 2016 JEEP CHEROKEE

Chrysler (FCA US, LLC) has issued 221 technical service bulletins (TSBs) for the 2016 JEEP CHEROKEE. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

9100653 — UNKNOWN OR OTHER

Verify Reman part number availability. Order the "R" part number for all orders: Warranty, Mopar, customer pay and service contract. Order "68" part number for New unsold units only.

100096 — UNKNOWN OR OTHER

U90 Parts Ordering

91490 — POWER TRAIN

FCA Caribbean Warranty Bulletin ID-23-11 (XJ1) Power Transfer Unit (PTU) - Select 2014 - 2017 Jeep Cherokee (KL)

U90 — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

Emissions Recall U90 catalyst Efficiency

9004401 — BACK OVER PREVENTION

DIFFERENTIAL, Rear Axle (KL 4WD w/DK2 = 1-SPEED RDM) The Differential, Rear Axle (aka RDM) design, pump design, Driveline Control Module (aka DLCM) hardware & software and pressure sensor have all changed in the past few years. The changes are not interchangeable and each had a separate implementation date. Please...

9004401 — FUEL SYSTEM, GASOLINE

DIFFERENTIAL, Rear Axle (KL 4WD w/DK2 = 1-SPEED RDM) The Differential, Rear Axle (aka RDM) design, pump design, Driveline Control Module (aka DLCM) hardware & software and pressure sensor have all changed in the past few years. The changes are not interchangeable and each had a separate implementation date. Please...

9004401 — ELECTRICAL SYSTEM

DIFFERENTIAL, Rear Axle (KL 4WD w/DK2 = 1-SPEED RDM) The Differential, Rear Axle (aka RDM) design, pump design, Driveline Control Module (aka DLCM) hardware & software and pressure sensor have all changed in the past few years. The changes are not interchangeable and each had a separate implementation date. Please...

S1723000030 — SERVICE BRAKES

Service Electric Park Brake Message

23-005-21 Rev. A — EQUIPMENT

Front Seat Side Shield Updated Service Procedure This bulletin informs the technician that when either of the front seat side shields are replaced the buckle will need to be replaced as well. If only the buckle needs to be replaced the front seat side shield will need to be modified....

2101721 — POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)

Power Transfer Unit (PTU) Broken Input Spline - X89 Warranty Extension This bulletin involves replacing the PTU assembly with an updated part. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have...

Showing 10 of 221 technical service bulletins.

NHTSA Investigations for the 2016 JEEP CHEROKEE

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the JEEP CHEROKEE

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Check any vehicle history by VIN - Free vehicle history report