NHTSA Complaint #11661237 — 2017 JEEP CHEROKEE

Had no warning lights. I heard a clicking noise under the driver's side of car. Then the next day the the car started lunging forward when put in gear. Took it to mechanic and was told it was the transmission and that the car could possibly jump out if gear while driving. The mechanic looked up recalls for my vehicle and saw the transmission recall. So he told me to contact the jeep dealer so I did and the service manager told me my vin number isn't included in the recall. So I called the corporate office to report the issue and was told if the vin number isn't on the recall list even though it's the same issue as the recall for my year and model there was nothing they can do. So I went back to the mechanic and he call vendor for replacement parts and was told they no longer make new parts for my car and that it would have to be fixed with used parts that aren't guaranteed to fix the problem. Why isn't the jeep company held responsible for this issue? Isn't it possible that my vin number was left off the recall list? I have 1 car as a single mother how am I supposed to get my car safe for my self and daughter?