NHTSA Complaint #11650428 — 2017 JEEP CHEROKEE

The contact owns a 2017 Jeep Cherokee. The contact stated that while the vehicle was parked in his driveway, powered on, parked, and unattended, it began to roll back and crashed into his other vehicle, a 2017 GMC Sierra. The service shift message was displayed. There were no reported injuries, air bag deployment, or fire. A police report was not filed. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was taken to the local dealer, who inspected it and determined there was no evidence of a manufacturer defect. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer opened a case on the contact's behalf. VIN tool confirms parts not available. The failure mileage was approximately 70,000.