2017 FORD EXPLORER Structure Problems

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issues. The contact had not experienced a failure.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that the part was on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repair were not yet available. The contact stated that while driving at 50 MPH, the passenger's side A-pillar trim had detached from the vehicle. The local dealer was not contacted. The contact used silicone to reattach the trim to the front passenger’s side. The contact stated that on a separate occasion, the driver’s side A-pillar trim was loose. The contact added silicone to reattach the trim. The contact stated that on a separate occasion, while driving 50 MPH, the B-pillar trim on the driver’s side fractured. The local dealer was not contacted. The contact used silicone to reattach the trim. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware...

See attached document for complaint. I’m writing to voice my concerns about my inability to have my vehicle repaired. I’ve received these safety recall notices for years. Every year I call both local Ford dealerships (Classic Ford of Columbia, Dick Smith Ford) and both tell me I must leave my vehicle for 7 to 10 days or longer and without access to a loaner vehicle. Any assistance that you can provide to have the Safety Recall repairs completed on my vehicle will be appreciated.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the rubber under the A-Pillar trim had become unsecured. The local dealer sent a technician to the residence, and duct tape was used to secure the trim as a temporary repair. The failure mileage was 35,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 ( Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side door exterior B-Pillar trim had detached, causing the mounted keypad to detach. The failure left a hole in the mounting area of the keypad. The contact stated that the B-Pillar trim was hanging by the keypad wires, and the keypad wires had fractured. Additionally, there was a cold wind entering the vehicle with the B-pillar trim not securely taped to the vehicle, causing the contact's feet to become painfully cold. The vehicle was taken to the dealer, and the contact informed the dealer of the failure. The contact stated that the dealer took pictures of the failure but declined to test-drive or inspect the vehicle. The vehicle was not diagnosed or repaired. The...

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: (24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was parked, the contact noticed that the front driver's side B-Pillar trim had detached. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure. The contact was informed that parts were not available, and an inspection could not be performed. The contact stated that the battery was drained due to the failure. The vehicle was inoperable. The manufacturer was made aware of the failure but provided no assistance. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not available. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 113,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure). However, the part to do the recall repair was not yet available. The contact stated that the driver's side B-pillar trim was loose. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 15,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at 80 MPH, the front passenger’s side A-pillar trim had detached. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 92,000.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE). However, the parts to do the recall repairs were not yet available. The contact stated that while driving at 55 MPH, the passenger's side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that on a separate occasion, water entered the interior of the vehicle through the passenger's side A-pillar trim, and water accumulated on the carpet. The local dealer was contacted. The vehicle was not repaired after the most recent failure. The contact stated that the driver's side A-pillar trim was loose. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 72,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact called the dealer several times because the driver's and passenger side A-pillar trims were loose. The contact was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not informed the manufacturer of the failure. The failure mileage was approximately 60,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part for the recall repair was not available. The dealer was contacted, and the contact was informed that parts were not yet available. The contact stated that the vehicle registration would expire soon. The contact was concerned that the registration would not be renewed because of the unrepaired recall. The contact was advised to contact the manufacturer for assistance. The manufacturer was contacted; however, the contact was unable to receive phone calls. The contact had not experienced a failure.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 30 MPH, the passenger's side windshield exterior A-pillar trim detached and flew off the vehicle. The contact also stated that the driver's side windshield A-pillar trim was loose. The local dealer was contacted several times and informed the contact that the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); and later became aware that the VIN was included in NHTSA Campaign Number: 21V316000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the trims around the windshield, including the driver's side and passenger's side windshield exterior A-pillar trims, were disintegrating and had partially detached. The contact was initially informed by a car wash employee about the trim failures and advised the contact that the vehicle was unsafe to drive through the car wash. The local dealer was contacted and informed the contact that the VIN was not under recall. Additionally, the dealer informed the contact that there was no early availability to perform the inspection on the vehicle. Additionally, the contact stated that the roof rail cover was partially raised. The vehicle was not...

The contact owns a 2017 Ford Explorer. The contact stated that while entering the vehicle, the A-pillar trim on both sides of the windshield was not functioning as designed. The contact also noticed water leaking from the windshield during inclement weather. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts for the recall repairs were not yet available. The local dealer was contacted, and a dealer representative visited the residence to inspect the vehicle. The dealer determined that the A-pillar trim had failed and needed to be replaced. The vehicle was not repaired, and the dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was not available.

The contact owns a 2017 Ford Explorer. The contact stated that while driving approximately 65 MPH, the driver's side A-pillar trim was blown off the vehicle by the slipstream. The contact called a local dealer and was informed that parts were not yet available. The contact had received notification of NHTSA Campaign Number: 24V031000 (Structure) in February 2025. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 54,000.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at various speeds, the A-pillar trims on the driver’s and passenger’s side rattled while driving. The contact attempted to repair the A-pillar; however, the front driver's side A-pillar trim detached from the vehicle while driving. The contact then received notifications of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, parts for the recall repairs were not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that while driving 70 MPH, there was an abnormal flapping sound coming from the vehicle. Upon looking through the driver's side mirror, the contact noticed that the driver's side B-pillar trim was loose. The contact took the vehicle to the dealer the next day and was informed by the manager to go back home and glue the part to the door until the remedy was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact attempted to reach the manufacturer but never received an answer or call back. The vehicle was...

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, there was an abnormally loud sound coming from the dashboard. The vehicle was taken to the dealer, where the contact was informed that the failure was due to an unrepaired recall. In addition, the contact was informed that the parts were not available. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part for the recall repair was not available. In addition, the contact stated that parts had not been available for two years. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,000.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the driver's side and passenger's side windshield exterior A-pillar trims and doors exterior B-pillar trims had become loose. The vehicle was taken to the dealer, where black tape was used to secure the A-pillar trims and the molding at the top of the windshield. The vehicle was not yet repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failures. The failure mileage was unknown.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side windshield exterior A-pillar trim had become loose. An unknown local dealer was contacted and confirmed that the part to do the recall repair was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 4,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. Several local dealers were made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that water had started to leak inside the vehicle, through the passenger’s side windshield, during heavy rain. The vehicle was not diagnosed; however, the contact linked the failure to the recall. The manufacturer was made aware of the issue. The failure mileage was 110,000.

The contact owns a 2017 Ford Explorer. The contact stated while driving at various speeds, the driver's side windshield exterior A-Pillar trim made an abnormal rattling sound. The contact stated that the failure had started over 2 years ago. The contact had received notification of NHTSA Campaign Number: 24V031000 (Structure); and contacted the dealer and the manufacturer about parts availability but was informed that the part to do the recall repair was not yet available. The vehicle was not yet repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 74,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the driver's side and passenger's side windshield exterior A-pillar trims had separated from the vehicle. The local dealer was contacted, and it was confirmed that the part was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 100,000.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). However, the parts to do the recall repairs were not yet available. The contact stated while driving 70 MPH, the passenger's side windshield exterior A-pillar trim detached from the vehicle. The contact inspected the vehicle once at the destination and noticed that the driver’s side A-pillar trim was loose. The vehicle was not taken to the dealer or to an independent mechanic. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that a piece of the windshield exterior A-pillar trim was loose. The vehicle was taken to the local dealer, and the contact had contacted the dealer several times, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that parts were not yet available to repair the vehicle. The failure mileage was approximately 38,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted, and it was confirmed that the recall repair was not available. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact stated that the exterior A-pillar trim was detaching. The local dealer was contacted and confirmed that the parts were backordered. The vehicle was not diagnosed or repaired. The manufacturer was unreachable, and the call went to a recorded voice message. The failure mileage was approximately 74,000.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact stated that upon receiving the recall notifications, the contact inspected the parked vehicle and noticed that the driver's side windshield exterior A-pillar trim was loose. The contact applied double sided tape to the trim. Additionally, the contact stated that while the vehicle was parked on another occasion, the contact noticed that the driver's side door rubber gasket had split. The vehicle was taken to an unknown dealer on several occasions and the contact was advised that the parts were not yet available for the recall repairs. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the rubbers and trims surrounding the windshield were dry-rotted and were gradually peeling off and detaching from the vehicle. The dealer was notified of the failure and confirmed that the part was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-Pillar trim had become loose. The vehicle was taken to the dealer, where it was inspected, and the part was ordered. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 18,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the touch pad numbers on the door that light up to indicate the time needed to unlock the door were illuminated even though the key was not being used to unlock the door. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 160,282.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that there was a sound of wind coming entering the cabin of the vehicle. The contact became aware that the B-pillar trim had detached on the driver's side front door. The contact attempted to secure the trim piece with tape. The dealer was contacted, and it was confirmed that the part was not yet available. The contact spoke with another dealer, Randy Wise Ford, Inc. (968 S Ortonville Rd, Ortonville, MI 48462), who also confirmed the part was not yet available for the repair. The manufacturer was made aware of the issue. The failure mileage was approximately 70,000.

The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was parked, the contact became aware that the front driver’s side and passenger's side trim pieces were fractured around the front windshield. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part for the recall repair was not available. The dealer was made aware of the failure. The manufacturer was made aware of the failure. The failure mileage was unknown.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the windshield exterior A-pillar trims were loose. The vehicle was taken to the dealer, where the trims were secured with black tape. The contact stated that the failure required tape to be applied to the trim pieces. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 40,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that one of the windshield exterior A-pillar trims had completely detached while the other trim was partially detached. The vehicle was taken to the dealer, where it was confirmed that the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that the A-pillar and B-pillar trims were beginning to bubble and detach from the vehicle. The dealer was contacted and confirmed that parts for the recall repairs were not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 55,000.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 20V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that both windshield exterior A-pillar trims had detached and hit other vehicles while driving approximately 60 MPH on different occasions, nearly causing crashes. Additionally, the contact stated that the driver's side and passenger's side door B-pillar trims had become loose. The vehicle was taken to the dealer, where it was inspected, and the contact was advised that a fee would be charged for the repairs. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 38,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side exterior door B-Pillar trim had detached. The vehicle was taken to the dealer, where the trim was secured with tape; however, the failure recurred while driving, causing the key entry pad mounted on the B-pillar to fracture in half. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,010.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the driver’s side A-pillar trim had become loosened, and the passenger’s side B-pillar trim had separated from the vehicle. The local dealer was notified of the failure but confirmed that parts were not yet unavailable. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the driver's side windshield exterior A-pillar trim and the driver's side door exterior B-pillar trim had separated from the vehicle. The local dealer was notified of the failure but offered no assistance. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the driver's side windshield exterior A-pillar trim had separated from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 56,000.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the contact heard a loud air sound coming from the front windshield. The contact was concerned that the windshield would cave in while driving. The contact stated that there was no visible evidence that the exterior A-pillar trim had detached. In addition, the contact stated that the failure was persistent, and the noise was extremely loud. The dealer was made aware of the failure; however, the contact was informed that the parts were not available. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the repair was not available. The contact stated that the recall had been initiated for over a year, and the parts had not been made available for more than a...

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The local dealer was contacted and confirmed that parts were not yet available for the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but there was an issue with the phone system. The contact had not experienced a failure.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trims were rattling while driving at various speeds. The contact applied duct tape to the driver’s side and passenger’s side A-pillars. The manufacturer was made aware of the issue. The failure mileage was approximately 83,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.