NHTSA Complaint #11704320 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact stated that while entering the vehicle, the A-pillar trim on both sides of the windshield was not functioning as designed. The contact also noticed water leaking from the windshield during inclement weather. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts for the recall repairs were not yet available. The local dealer was contacted, and a dealer representative visited the residence to inspect the vehicle. The dealer determined that the A-pillar trim had failed and needed to be replaced. The vehicle was not repaired, and the dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was not available.