NHTSA Complaint #11695295 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the contact heard a loud air sound coming from the front windshield. The contact was concerned that the windshield would cave in while driving. The contact stated that there was no visible evidence that the exterior A-pillar trim had detached. In addition, the contact stated that the failure was persistent, and the noise was extremely loud. The dealer was made aware of the failure; however, the contact was informed that the parts were not available. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the repair was not available. The contact stated that the recall had been initiated for over a year, and the parts had not been made available for more than a year. The manufacturer was not made aware of the failure. The failure mileage was unknown.The VIN was not available.