2017 FORD EXPLORER Engine And Engine Cooling Problems

The contact owns a 2017 Ford Explorer. The contact stated that while driving approximately 55 MPH, the message “Engine Overheating” was displayed. The contact pulled over to the side of the road and allowed the engine to cool down. After restarting the vehicle, there was an abnormal clicking sound coming from the engine compartment. The contact then noticed a fluid leak underneath the front of the vehicle. The vehicle was towed to the mechanic and the mechanic diagnosed the vehicle and determined that the water pump was leaking, causing the engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact discovered that the failure was a known issue; however, the VIN was not under recall related to the failure. The dealer was contacted and confirmed that there was no recall on the VIN related to the failure. The manufacturer was...

The contact owns a 2017 Ford Explorer. The contact stated that while driving at various speeds, the vehicle was driving roughly, with white exhaust smoke coming from the vehicle. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer, who diagnosed that there was coolant intrusion in the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 110,000.

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, there was an unknown warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a failed coolant pump. The contact was informed that the coolant pump needed to be replaced. The vehicle was not repaired. The contact was advised to tow the vehicle to the dealer. The dealer was made aware of the failure. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. In addition, the contact was informed that NHTSA would add the VIN to an unknown recall with similar failure. The failure mileage was approximately 93,000.

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle hesitated while depressing the accelerator pedal without warning. The vehicle was taken to a dealer where the mechanic discovered an oil leak coming from the engine. The contact was informed that the vehicle was not under warranty and the contact was referred to the manufacturer. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling). The contact was then referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was 98,403.

The contact owns a 2017 Ford Explorer. The contact stated that while starting the vehicle, there was an abnormal sound coming from the engine. In addition, while driving at undisclosed speeds, there was an abnormal sound coming from the vehicle. The check engine warning light was illuminated. The contact stated that on a separate occasion, while driving 40 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal, and the vehicle jerked before slamming into gear. The check engine warning light was continuously illuminated. Additionally, the vehicle was leaking oil onto the ground and the engine was consuming an excessive amount of engine oil. The vehicle was taken to an independent mechanic who diagnosed the vehicle with coolant intrusion into a cylinder, which caused the engine failure. The spark plugs were replaced. The mechanic also informed the contact that the transmission had failed. The contact stated that...

The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was idling, the temperature gauge indicated that the engine was overheating. After a visual inspection of the engine compartment, the contact observed that the coolant reservoir was almost empty, even though the vehicle had just been serviced. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the water pump. The vehicle was repaired. The contact also stated that the water pump had failed and was replaced in February 2023. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 192,000.

The contact owns a 2017 Ford Explorer. The contact stated while driving 50 MPH after the vehicle had been serviced, the check engine warning light illuminated. The local dealer was contacted. The vehicle was towed to an independent mechanic where it was diagnosed and determined that there was coolant inside the water pump, and the water pump needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 112,000.

The contact owns a 2017 Ford Explorer. The contact stated that while starting the vehicle, the contact became aware that there was white smoke coming from the exhaust. There was no warning light illuminated. The vehicle was taken to the independent mechanic, where it was diagnosed that the turbocharger oil supply tubes had failed and needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 65,000.

The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was in for routine maintenance, the mechanic discovered an oil leak coming from one of the turbochargers. The contact later discovered oil leaking on the floor of the garage. The vehicle was taken to the local dealer, and the contact was informed that the turbocharger and turbocharger oil lines needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 16V925000 (ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 54,966.

The contact owns a 2017 Ford Explorer. The contact stated that upon depressing the brake pedal, a warning chime sounded, and the "Low Oil Pressure" message was displayed on the instrument panel. The message disappeared after depressing the accelerator pedal. The vehicle was taken to a dealer for a diagnostic test; however, no fault was found with the vehicle. However, the contact was informed that the oil pressure sensor needed to be replaced, and the contact was provided an estimate for the repair. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN related to the failure. The contact was then referred to the NHTSA Hotline to report the failure. The vehicle was not yet repaired. The failure mileage was 67,000.

The contact owns a 2017 Ford Explorer. The contact stated that while attempting to start the vehicle, there was an abnormal amount of white smoke coming from the engine and the exhaust. The check engine warning light was illuminated. The vehicle was taken to a local dealer, where the vehicle was diagnosed, and the contact was informed that the turbo and the engine had experienced coolant intrusion and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 16V925000 (ENGINE AND ENGINE COOLING) as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 165,000.

The contact owns a 2017 Ford Explorer. The contact stated while the vehicle was parked, the contact discovered that there was coolant underneath the vehicle inside the garage at the residence. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 86,000.

The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was parked, the contact noticed heat around the exterior of the front of the vehicle. In addition, the contact noticed an abnormal odor around the exterior of the vehicle. The contact stated that the vehicle was taken to the dealer, however the failure was not duplicated. The vehicle was then taken to the dealer where it was unofficially diagnosed with a failed coolant pump. The vehicle was taken to another dealer to confirm the failure, and the vehicle was diagnosed with a failed coolant pump. The contact was informed that the coolant pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 36,400.

The contact owns a 2017 Ford Explorer. The contact stated that after the battery had been replaced, the vehicle failed to start. The vehicle was jumpstarted several times. The contact stated while driving 60-70 MPH and attempting to overtake another vehicle, the vehicle failed to respond upon depressing the accelerator pedal. The contact returned to the initial lane. The contact stated that the failure recurred several times while driving. The contact stated while the vehicle was parked in front of the residence, the contact noticed that coolant had leaked from the vehicle onto the ground. The contact stated while driving at an undisclosed speed, the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to a Chevrolet dealer, where the contact was informed that there was no coolant in the coolant reservoir and the mechanic determined that the water pump was leaking. The dealer added...

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, "The Engine Coolant Low" message was displayed on the instrument panel. The contact's husband inspected the vehicle and noticed that there was no coolant inside the reservoir. The contact's husband added coolant to the vehicle. The vehicle was taken to an independent mechanic who diagnosed the vehicle with coolant intrusion into the A/C compressor and that pump needed to be replaced. The vehicle was repaired. The contact stated that the failure persisted. The vehicle was repaired two more times. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000.

The contact owns a 2017 Ford Explorer. The contact stated that while her sister was operating the vehicle, the check engine warning light illuminated. The vehicle was taken to the local dealer who diagnosed that the long block engine was faulty and needed to be replaced, due to excessive oil consumption. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 97,575.

The contact owns a 2017 Ford Explorer. The contact stated while driving 40 MPH, the vehicle began vibrating abnormally, with the check engine warning light illuminated. The vehicle stalled and the contact was forced to park on the side of the road to attempt to restart the vehicle. The vehicle failed to restart and was towed to an independent mechanic to be diagnosed. The contact was informed that there was coolant intrusion into engine, which caused damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 140,000.

The contact owns a 2017 Ford Explorer. The contact stated that while driving 35 MPH, the engine overheated. The contact turned off the vehicle and waited for the engine to cool down before continuing to drive. There were no warning lights illuminated. The vehicle was taken to a certified mechanic who diagnosed the vehicle and determined that the water pump was leaking. The mechanic informed the contact that it was a known failure and referred the contact to the manufacturer for assistance. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 108,435.

The contact owns a 2017 Ford Explorer. The contact stated while driving at approximately 40 MPH, the vehicle shuddered abnormally and almost stalled. The contact stated that the check engine warning light was illuminated. The vehicle was driven to the residence and while the vehicle was parked, the contact noticed that water and coolant were leaking under the engine compartment. The vehicle was not taken to be diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 131,000.

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the engine overheated, and the vehicle started shaking abnormally. There were no warning lights illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the water pump had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 120,000.

The contact owns a 2017 Ford Explorer. The contact stated that while her husband was driving at an undisclosed speed, there was an excessive amount of white smoke coming from the exhaust. The driver pulled over to the shoulder of the roadway. The vehicle was taken to an independent mechanic, who diagnosed a failure with the turbo charger. The vehicle was not repaired. The contact stated that the two turbo chargers had previously been replaced 16,000 miles prior to the failure. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling); but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 91,000.

The contact owns a 2017 Ford Explorer. The contact stated that the code indicating the vehicle had been overheating had been displayed however the vehicle had not overheated. The contact's spouse had replaced the sensor but then shortly after while driving 50 MPH the code displayed itself again and the vehicle overheated. The failure had become more persistent and would overheat while driving at various speeds. The Engine Coolant Low warning would illuminate and the message letting them know the engine was overheating had illuminated. The gauge displaying the vehicle temperature would show increased temperatures. The contact noticed at first the vehicle would cool itself down and whenever they would accelerate the vehicle would cool down. The contact took the vehicle to the dealer where it was diagnosed that the thermostat, water pump, head, and head gasket failed and needed to be replaced. The thermostat, water pump, head, and head...

The contact owns a 2017 Ford Explorer. The contact stated while driving 35 MPH, a message that the engine was overheating was displayed. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the head gasket was cracked. The vehicle was towed to the residence, where a Ford certified mechanic diagnosed the vehicle. The mechanic made the same assessment and determined that the head gasket and the engine needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 88,000.

The contact owns a 2017 Ford Explorer. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local Pep Boys, where the spark plugs were replaced; however, the failure recurred while driving 60 MPH. The vehicle was taken to the dealer, where it was diagnosed with oil intrusion into the piston rings and cylinder #3. Additionally, the dealer diagnosed and determined that there was coolant intrusion in cylinder #4 and on the spark plugs. The dealer recommended that the engine be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, he became aware that the vehicle was overheating, and the A/C was blowing hot air. The contact also stated that the vehicle started losing motive power. The contact pulled the vehicle to the side of the road. The vehicle was towed to the residence and was diagnosed by an independent mechanic who found a failure with the water pump, which affected the engine. The vehicle was not repaired. The manufacturer was made aware of the failure; however, informed the contact that the vehicle was no longer under Warranty. The contact related the failure with an unknown recall. The failure mileage was approximately 103,000.

The contact owns a 2017 Ford Explorer. The contact stated that while her son was driving at an undisclosed speed, the tailpipe started smoking. There was no warning light illuminated. The vehicle was towed. The contact stated that the vehicle was taken to 2 different independent mechanics however, the vehicle was not repaired. The vehicle was then taken to the dealer, where it was diagnosed with a turbo oil leak and internal water pump engine leak. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling). The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the recall. The contact was informed that the vehicle was out of Warranty. The failure mileage was approximately 73,000.

The contact owns a 2017 Ford Explorer. The contact stated while driving 65 MPH, the temperature and check engine warning lights illuminated. The vehicle was towed to a dealer where it was diagnosed that the water pump needed to be replaced and that there was no coolant in the coolant reservoir. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was 199,000.

The contact owns a 2017 Ford Explorer. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that coolant was present inside the engine cylinders and the engine head gasket had leaked. No further information was available. The contact was advised that the engine head gasket needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 53,897.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to AutoZone, and it was diagnosed with a failed O2 sensor. The vehicle was taken the dealer where it was diagnosed that coolant had leaked onto the O2 sensor and that the water pumped needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 89,600.

The contact owns a 2017 Ford Explorer. The contact stated that the check engine warning light was illuminated on the instrument panel. The vehicle was initially taken to an independent mechanic to be diagnosed. The contact was informed that the coils and spark plugs were damaged and needed to be replaced. The vehicle was then taken to a dealer where a diagnostic was performed; the diagnostic test showed that coolant had leaked into cylinder #3. The manufacturer was notified of the failure but offered no assistance; the contact was referred to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was 54,186.

The contact owns a 2017 Ford Explorer. The contact stated that the exterior trims on the front passenger's side and the front driver's side windows were detaching. Additionally, the contact stated that while his wife was driving 75 MPH, the vehicle started shuddering and lost motive power. The contact's wife veered to the side of the road. The check engine warning light was illuminated. The contact stated that his wife was able to restart the vehicle and drove to the nearby residence. The vehicle was taken to the dealer, where it was diagnosed that the water pump had failed, and the front engine mount had collapsed. The dealer determined that the water pump needed to be replaced and the front engine mount needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 77,000.

Head gasket failure allowing coolant to leak into cylinder 1. Starts rough, but could result in lost of power or engine failure while driving. Ford dealer has confirmed the issue and said this shouldn't happen to a car with only 77,500 miles on it (2017 Ford Explorer XLT 4WD 2.3L Ecoboost 4 cyl. engine). Have to repair or replace engine depending upon the extend of damage.

The contact owns a 2017 Ford Explorer. The contact stated that upon inspection of the vehicle, there was an unknown fluid was underneath the vehicle. The vehicle was examined by an independent mechanic who determined that the water pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 95,000.

The contact owns a 2017 Ford Explorer. The contact stated that after moving the vehicle in the driveway, she became aware of a puddle of coolant had formed under the engine compartment. The contact refilled the coolant reservoir and noticed that a puddle had formed. The contact stated later while driving at approximately 35 MPH, the temperature warning light illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed and had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 95,000.

mechanic noticed water pump leaking at only 61,000 miles and ford refused to help because it was "out of warranty". water pump needed to be replaced which was a 3 day $2300 job. With the amount of people that have had this exact same issue you would think Ford would take action on their equipment. Really starting to regret buying so many Fords.

The contact owns a 2017 Ford Explorer. The contact stated while driving 20 MPH, the message "Coolant Overheating" was displayed, and the vehicle started to overheat. The contact drove to an independent mechanic, where she was informed that there was no coolant in the vehicle, and that coolant had leaked due to the water pump failure. The mechanic added coolant to the vehicle and referred the contact to the dealer for the repair. The contact drove back to the residence. The vehicle was then taken to the dealer, where the same assessment was made. The dealer informed the contact that the water pump needed to be replaced, and that the failure was a known failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist due to the mileage of the vehicle. The failure mileage was approximately 100,000.

The contact owns a 2017 Ford Explorer. The contact stated that while parked with the engine idling the message "Engine Too Hot to Operate" was displayed and the engine temperature gauge indicated that the engine had overheated. The vehicle was towed to the local mechanic who diagnosed that the water pump and timing chain were faulty and needed to be replaced. The water pump and timing chain were replaced, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 132,000.

The contact owns a 2017 Ford Explorer. The contact stated while starting the vehicle, the vehicle was shaking violently. The contact stated that the engine failed to turn over after several attempts while starting the vehicle. There was an abnormal rotten and sulfur odor entering the cabin of the vehicle from the front end of the vehicle. The vehicle was overheating with the check engine warning light illuminated. The catalytic converter had failed due to oil leaking from the turbo charger onto the catalytic converter. The contact was informed that the catalytic converter and turbo charger needed to be replaced. The vehicle had not been repaired. The contact became aware of NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer was not made aware of the failure. The approximate failure mileage was 155,000. The consumer is requesting that their VIN be included in...

The contact owns a 2017 Ford Explorer. The contact took the vehicle to a dealer for routine maintenance and was informed by the service technician that the water pump was leaking coolant into an engine cylinder. The contact was provided an estimate for the repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 60,000.

The contact owns a 2017 Ford Explorer. The contact stated while driving 35 MPH and attempting to accelerate uphill, the vehicle lost motive power with difficulty while shifting gears. After a visual inspection, the contact observed excessive amounts of fumes coming from the exhaust. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that the engine was extremely low on oil due to excessive oil consumption. Additionally, the turbocharger had failed. The vehicle was then taken to the dealer, and the diagnostic test result was confirmed. The vehicle was not repaired. After investigating the failure, the contact related the failure NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer was notified of the failure but was unable to provide any assistance. The failure mileage was 103,000.

The contact owns a 2017 Ford Explorer. The contact stated while driving 65-70 MPH, the engine seized. The contact was able to veer to the side of the roadway. The contact stated that upon attempting to restart the vehicle, the message "No Oil Pressure" was displayed. The vehicle was towed to the dealer, where it was diagnosed that the head gasket was blown, causing coolant and oil to mix. The dealer diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 141,000.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, she noticed a thick cloud of gray smoke coming from the exhaust pipe and that had spread throughout the neighborhood. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that an unknown fluid had leaked into the engine. The contact was informed that the turbo charger oil supply tubes needed to be replaced. The vehicle was not repaired. Upon research, the contact referenced NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling) then notified the undisclosed dealer of the failure and the recall. The contact was informed that the VIN was not included in the recall and advised the contact to notify the manufacturer. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in the...

The contact owns a 2017 Ford Explorer. The contact stated that the engine overheating message was displayed on the instrument panel. Upon inspection, the contact discovered that the coolant level was low, and added coolant to the reservoir. The vehicle was taken to two independent mechanics and was informed that the water pump had failed, causing a coolant leak. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The vehicle was not repaired. The failure mileage was approximately 80,000.

The contact owns a 2017 Ford Explorer. The contact stated while driving 25 MPH from a complete stop, and depressing the accelerator pedal, there was a significant amount of white smoke coming out the exhaust pipes. The contact stated that upon attempting to make a U-turn to return to the residence, the smoke impaired her visibility of the other vehicles, and a truck nearly crashed into the vehicle. The check engine warning light was illuminated. The contact returned to her lane and continued driving straight forward. The contact then pulled into a gas station and parked the vehicle. Upon inspecting the vehicle, the contact noticed a trail of oil from the front driver's side wheel to the rear of the vehicle. The vehicle was towed to an independent mechanic, where it was diagnosed that the driver's side turbo charger had fractured and had leaked oil into the catalytic converter, the...

The contact owns a 2017 Ford Explorer. The contact stated that he noticed a coolant leak coming from the water pump. The coolant level was low, so the contact added coolant. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 120,000.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, she noticed a bluish-gray cloud of smoke coming from the rear of the vehicle. No warning light was illuminated. The contact was able to maneuver the vehicle off the road. The vehicle was towed to an independent mechanic where it was diagnosed that the turbocharger leaked on the engine and the turbocharger tubes needed to be replaced. The dealer was not notified of the failure. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling). The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 94,000.

The contact owns a 2017 Ford Explorer. The contact stated that after starting the vehicle, the message to "See Owner’s Manual" and the coolant level overheating warning light were illuminated. The vehicle was taken to an independent mechanic, where the contact was made aware that there was a coolant leak and was advised to take the vehicle to a local dealer for further diagnostic testing. The vehicle was not yet taken to a dealer to be diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling); and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 100,000.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the temperature gauge failed to increase. The contact stated that a message appeared on the instrument panel indicating that the engine power had been reduced to prevent engine failure. The contact stated that after the vehicle was parked, he noticed that coolant was leaking on the ground. The dealer was notified of the failure and informed the contact that the potential cause was due to a faulty water pump. The contact was informed that the water pump needed to be replaced. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was advised to take the vehicle in for diagnostic testing. The failure mileage was approximately 133,000.

The contact owns a 2017 Ford Escape. The contact stated that the vehicle had overheated. The contact took the vehicle to the dealer who diagnosed that the water pump had failed. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 105,000.

The contact owns a 2017 Ford Explorer. The contact stated that the engine overheating warning message would appear on the instrument panel while driving at various speeds. The vehicle was initially taken to an independent mechanic who discovered that the coolant reservoir was empty and linked the failure to a defective water pump. The mechanic then referred her to a dealer for assistance. The dealer was notified of the failure and provided an estimate for a diagnostic test. The manufacturer was also notified of the failure and informed the contact that they might help if a diagnostic test was performed by the dealer. The vehicle was taken back to the independent mechanic where it remained in their possession. The vehicle was not repaired. The failure mileage was approximately 66,000.