NHTSA Complaint #11673805 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was idling, the temperature gauge indicated that the engine was overheating. After a visual inspection of the engine compartment, the contact observed that the coolant reservoir was almost empty, even though the vehicle had just been serviced. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the water pump. The vehicle was repaired. The contact also stated that the water pump had failed and was replaced in February 2023. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 192,000.