NHTSA Complaint #11678893 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, there was an unknown warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a failed coolant pump. The contact was informed that the coolant pump needed to be replaced. The vehicle was not repaired. The contact was advised to tow the vehicle to the dealer. The dealer was made aware of the failure. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. In addition, the contact was informed that NHTSA would add the VIN to an unknown recall with similar failure. The failure mileage was approximately 93,000.