NHTSA Complaint #11531984 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, she noticed a thick cloud of gray smoke coming from the exhaust pipe and that had spread throughout the neighborhood. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that an unknown fluid had leaked into the engine. The contact was informed that the turbo charger oil supply tubes needed to be replaced. The vehicle was not repaired. Upon research, the contact referenced NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling) then notified the undisclosed dealer of the failure and the recall. The contact was informed that the VIN was not included in the recall and advised the contact to notify the manufacturer. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 90,000.