NHTSA Complaint #11656686 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was in for routine maintenance, the mechanic discovered an oil leak coming from one of the turbochargers. The contact later discovered oil leaking on the floor of the garage. The vehicle was taken to the local dealer, and the contact was informed that the turbocharger and turbocharger oil lines needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 16V925000 (ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 54,966.