NHTSA Complaint #11604070 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local Pep Boys, where the spark plugs were replaced; however, the failure recurred while driving 60 MPH. The vehicle was taken to the dealer, where it was diagnosed with oil intrusion into the piston rings and cylinder #3. Additionally, the dealer diagnosed and determined that there was coolant intrusion in cylinder #4 and on the spark plugs. The dealer recommended that the engine be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.