NHTSA Complaint #11710687 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was parked, the contact noticed that the front driver's side B-Pillar trim had detached. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure. The contact was informed that parts were not available, and an inspection could not be performed. The contact stated that the battery was drained due to the failure. The vehicle was inoperable. The manufacturer was made aware of the failure but provided no assistance. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not available. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 113,000.