NHTSA Complaint #11703220 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that while driving 70 MPH, there was an abnormal flapping sound coming from the vehicle. Upon looking through the driver's side mirror, the contact noticed that the driver's side B-pillar trim was loose. The contact took the vehicle to the dealer the next day and was informed by the manager to go back home and glue the part to the door until the remedy was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact attempted to reach the manufacturer but never received an answer or call back. The vehicle was not repaired. The failure mileage was approximately 65,000.