2016 MAZDA CX-5 — Problems, Recalls & Safety Data
4/5
Safety Rating
602
Owner Complaints
5
Recalls
95
Service Bulletins
0
Investigations
Overview of the 2016 MAZDA CX-5
The 2016 MAZDA CX-5 has received a total of 602 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 4 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There have been 5 recall campaigns affecting this vehicle, covering issues with EXTERIOR LIGHTING:HEADLIGHTS, STRUCTURE:BODY:HATCHBACK/LIFTGATE, STEERING. 95 technical service bulletins have been issued by Mazda Motor Corp. for this model year. The most commonly reported problems involve the Exterior Lighting (156 complaints), Electrical System (66 complaints), and Service Brakes (65 complaints).
Recalls for the 2016 MAZDA CX-5
NHTSA has recorded 5 recalls for the 2016 MAZDA CX-5, potentially affecting up to 886,786 vehicles.
Recall 20V063000 — EXTERIOR LIGHTING:HEADLIGHTS
| 36,761 vehicles affected
Defect: Mazda North American Operations (Mazda) is recalling certain 2016 CX-5 vehicles. The LED Daytime Running Lights (DRL) may fail while driving.
Consequence: If the DRL fails, the vehicle's visibility may be reduced to other drivers on the road, increasing the risk of a crash.
Remedy: Mazda will notify owners, and dealers will inspect the headlights, and replace the sealing gasket or headlight assemblies, as necessary, free of charge. The recall began March 20, 2020. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda's...
View full details →Recall 16V644000 — STRUCTURE:BODY:HATCHBACK/LIFTGATE
| 580,455 vehicles affected
Defect: Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected...
Consequence: If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Remedy: Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
View full details →Recall 16V203000 — STEERING
| 578 vehicles affected
Defect: Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015. The lower mounting nuts and...
Consequence: If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.
Remedy: Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge....
View full details →Recall 16V064000 — FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
| 268,799 vehicles affected
Defect: Mazda North American Operations (Mazda) is recalling certain model year 2014-2016 Mazda CX-5 vehicles manufactured June 27, 2013, to February 2, 2016. The affected vehicles have a fuel filler pipe that may rupture in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System...
Consequence: A rupture of the fuel filler pipe may result in a fuel leak, increasing the risk of a fire.
Remedy: Mazda will notify owners, and dealers will alter the attachment between the fuel filler pipe and the left rear side of the bracket of the fuel filler pipe, free of charge. The recall began on February 25, 2016. Owners may...
View full details →Recall 16E002000 — VISIBILITY:WINDSHIELD
| 193 vehicles affected
Defect: Pilkington North America, Inc. (Pilkington) is recalling certain replacement windshields, model FW04026 GTY, manufactured November 23, 2015, to December 16, 2015 for use in Mazda CX-5 vehicles that are equipped with the Smart City Brake Support system. The affected windshields have a bracket mounted on the inside to hold a laser sensor or LIDAR device for the Smart City Brake...
Consequence: If the bracket loosens or detaches from the windshield, the safety features of the Smart City Brake Support system may be disabled and therefore increase the risk of a crash.
Remedy: Pilkington will contact the wholesalers and retailers that purchased the windshields to try to identify the affected customers. The affected windshields will be replaced, free of charge. This recall began on February 15, 2016. Owners may contact Pilkington at 1-844-278-7230.
View full details →Owner Complaints for the 2016 MAZDA CX-5
602 complaints have been filed with NHTSA for the 2016 MAZDA CX-5. Below is a breakdown by vehicle component.
Most Recent Complaints
I noticed smoke filling the inside of my car. I looked over at the passenger seat, and my coat was on fire. I poured my drink on it, pulled over, and threw the coat out of the car. I saw a large hole in the lumbar area of the passenger seat, and it was glowing red and putting out a lot of heat. The seat heater was on, so I immediately turned it off. It was obvious that the fire has started inside the seat, and there was no other fire source in car--ie. lit cigarette, lighter, etc. If someone had been sitting there, they would have serious burns. The seat will need to be replaced.
I noticed smoke filling the inside of my car. I looked over at the passenger seat, and my coat was on fire. I poured my drink on it, pulled over, and threw the coat out of the car. I saw a large hole in the lumbar area of the passenger seat, and it was glowing red and putting out a lot of heat. The seat heater was on, so I immediately turned it off. It was obvious that the fire has started inside the seat, and there was no other fire source in car--ie. lit cigarette, lighter, etc. If someone had been sitting there, they would have serious burns. The seat will need to be replaced.
Leather heated seats .. safety put at risks because I suffered burns on my bottom (butt) from the driver seat getting too hot to the point where it burned the seat itself as well , and made a brown burn mark on the seat … Both of my cheeks got burned .. this can in the long run cause skin damage and worse case scenario cancer. No it hasn’t been inspected No warning lamps
With no prior warning, just after turning into driveway, my car got stuck and would not move. It gave clicking sounds and would not move no matter which gear it was in. The towing service person needed a dolly in order to safely lift the vehicle onto the towing bed because the front, driver’s side tire would not move and was pushing into the fender. So far, the control arm and axel are completely separated from the car. Further investigation is ongoing to determine the extent of the spontaneous injury. This all happened without warning.
Passenger side seat heater overheated and burned upholstery.
Safety Rating for the 2016 MAZDA CX-5
The 2016 MAZDA CX-5 received an overall safety rating of 4 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).
| Test Category | Rating |
|---|---|
| Overall Rating | ★★★★☆ (4/5) |
| Frontal Crash | ★★★★☆ (4/5) |
| Side Crash | ★★★★★ (5/5) |
| Rollover | ★★★★☆ (4/5) |
Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.
Technical Service Bulletins for the 2016 MAZDA CX-5
Mazda Motor Corp. has issued 95 technical service bulletins (TSBs) for the 2016 MAZDA CX-5. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
SSPA6 FCa — AIR BAGS
Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) on certain 2016 CX-5 vehicles built from November 1, 2014 through May 13, 2016. If you are a recipient of this notice, your vehicle is included in Special Service Program (SSP) A6. What is the problem? Certain 2016...
SSPA6 FC — AIR BAGS
Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) on certain 2016 CX-5 vehicles built from November 1, 2014 through May 13, 2016. If you are a recipient of this notice, your vehicle is included in Special Service Program (SSP) A6. What is the problem? Certain 2016...
SSPA6 Repair — AIR BAGS
Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) on certain 2016 CX-5 vehicles built from November 1, 2014 through May 13, 2016. If you are a recipient of this notice, your vehicle is included in Special Service Program (SSP) A6. What is the problem? Certain 2016...
SA-046-22b — ELECTRICAL SYSTEM
Some customers may complain about the MAZDA CONNECT center display screen - Ghost touch - Surface peeling - Spider cracking This may be caused by a faulty center display
04-002-22a — SERVICE BRAKES, HYDRAULIC
Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly and occurs more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting support. To eliminate this concern, the material of the pads has been changed...
04-002-22 — SERVICE BRAKES, HYDRAULIC
Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly. The squeak noise may occur more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting support.
02-003-22 — STEERING
Some customers may complain that the steering wheel is off center more than 3ð even when driving straight on a flat road.
MT-003/22 — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Some customers may complain about a tapping or knocking noise coming from the rear seat after fuel fill. The concern will likely occur if the fuel tank is overfilled (more fuel is added after the fuel pump nozzle shuts off automatically) or filled up normally in high ambient temperatures and...
SA-052-21 — ELECTRICAL SYSTEM
For improvement of electrical diagnosis, the SKYACTIVî Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIVî vehicles and compare suspect terminal drag with a good know terminal.To measure the voltage/resistance avoiding...
SA-019-21d — EQUIPMENT
MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
Showing 10 of 95 technical service bulletins.
NHTSA Investigations for the 2016 MAZDA CX-5
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the MAZDA CX-5
- 2012 MAZDA CX-5 — 1 complaint
- 2013 MAZDA CX-5 — 292 complaints
- 2014 MAZDA CX-5 — 492 complaints
- 2015 MAZDA CX-5 — 167 complaints
- 2016 MAZDA CX-5 (current)
- 2017 MAZDA CX-5 — 187 complaints
- 2018 MAZDA CX-5 — 433 complaints
- 2019 MAZDA CX-5 — 317 complaints
- 2020 MAZDA CX-5 — 136 complaints
- 2021 MAZDA CX-5 — 177 complaints
Other MAZDA Models
- MAZDA MAZDA3 — 3,974 total complaints
- MAZDA 626 — 3,877 total complaints
- MAZDA MAZDA6 — 2,906 total complaints
- MAZDA TRIBUTE — 2,830 total complaints
- MAZDA CX-9 — 1,786 total complaints
- MAZDA CX-7 — 1,539 total complaints
- MAZDA PROTEGE — 1,377 total complaints
- MAZDA MPV — 1,156 total complaints