2016 MAZDA CX-5 Suspension Problems

With no prior warning, just after turning into driveway, my car got stuck and would not move. It gave clicking sounds and would not move no matter which gear it was in. The towing service person needed a dolly in order to safely lift the vehicle onto the towing bed because the front, driver’s side tire would not move and was pushing into the fender. So far, the control arm and axel are completely separated from the car. Further investigation is ongoing to determine the extent of the spontaneous injury. This all happened without warning.

Rear Shock mount deteriorated in 8 years, far quicker than industry standard. Mazda redesigned the part for 17' MY. Widely reported on Reddit. NHSTA service bulletin notice.

TSB issue with suspension steering gear assembly needs to be removed and have spacer kit installed. Issue caused the front lower ball joint to wear more than usual and crack. Due to TSB a joint kit needs to be installed and control arms replaced.

The contact owns a 2016 Mazda CX-5. The contact stated while driving 20 MPH, there was an abnormally loud chirping and squeaking noise coming from the driver’s side front wheel. The contact took the vehicle to a local dealer to be inspected however, the dealer could not duplicate or diagnose the cause for the failure. The contact was concerned that the failure was related to the suspension. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 45,000.

THERE WAS A THUMPING SOUND COMING FROM THE RIGHT FRONT WHEEL, AT SLOW SPEEDS ON A DIRT ROAD. WHEN I TOOK THE CAR TO THE REPAIR SHOP I WAS TOLD THAT THE BUSHINGS, LOWER CONTROL ARMS AND STRUTS NEEDED TO BE REPLACED. I KNOW THERE IS A RECALL ON SOME OF THE CARS LIKE MINE, BUT APPARENTLY MINE IS NOT PART OF THE RECALL. HOWEVER, I DO NOT THINK IT IS A COINCIDENCE TO HAVE SIMILAR PROBLEMS.

I BROUGHT 2016 PRE OWNED CERTIFIED RUN 28K ONLY. I DROVE THIS CAR ONLY 7 K BUT CAR ALWAYS HAS ISSUE WITH SUSPENSION. I REPORTED THIS ISSUE WITH MY DEALER BUT ISSUE WAS NOT RESOLVED.

"TAKATA RECALL" ? IN MARCH 2018, I WAS TRAVELING WESTBOUND IN A MAZDA CX-5 ON AN EXPRESSWAY IN LONG ISLAND, NEW YORK. IT WAS APPROXIMATELY 9;45 PM AND THE EXPRESSWAY WAS FAIRLY EMPTY, ROADS WERE COMPLETELY CLEAR, NO RAIN, NO SNOW. OUT OF NOWHERE, A SPEEDING DRIVER SLAMMED INTO THE BACK OF MY MAZDA AT A VERY HIGH RATE OF SPEED. (SHE ADMITTED TO FOLLOWING ME TOO CLOSELY AND NOT BEING ABLE TO STOP IN TIME, SO MY CAR WAS HIT PRETTY HARD. ON POLICE REPORT, SHE WAS CITED FOR UNSAFE SPEED AMONG OTHER THINGS. I WAS ALSO INFORMED THE A POLICE OFFICER THAT SHE DID NOT HAVE A DRIVER'S LICENSE). MY CAR WAS THEN THRUST INTO THE DIVIDER (WHERE THE LEFT SIDE APPROXIMATE CORNER OF THE FRONT OF THE CAR HIT THE MEDIAN) IN THE MIDDLE OF THE EXPRESSWAY AND SPUN QUITE A FEW TIMES. NONE OF THE AIRBAGS...

THERE IS A RUBBING/GRINDING/VIBRATION FEEL ON THE PEDALS AND STEERING WHEEL, INCLUDING THE ENTIRE BODY VIBRATION THAT CAN BE ALSO SEEN IN THE SIDE MIRRORS. THESE PROBLEM ARE MORE NOTICEABLE AT HIGH SPEED. I SUSPECT EITHER THE TIRE, BRAKE, ROTORS, ALIGNMENT, SUSPENSION OR TRANSMISSION PROBLEMS. I HAVE BROUGHT MY CAR 6 TIMES TO THREE DIFFERENT DEALERSHIP ALREADY WITH THE GUIDANCE FROM MAZDA CORPORATE COSTUMER SERVICE BUT THEY ARE DENYING MY CX-5 ISSUES. THIS IS PRETTY SCARY TO DRIVE, I ALWAYS FEEL THAT SOMETHING BAD GONNA HAPPEN ON MY CAR IN THE FREEWAY BECAUSE OF ROUGH AND BUMPY RIDE. THIS HAPPENED SINCE THE DAY I BOUGHT THIS. I AM VERY DISAPPOINTED WITH THIS CAR FOR 32K $. ALL MAZDA DEALERSHIP ARE NOT COOPERATING. VERY BAD EXPERIENCE.