2017 MAZDA CX-5 — Problems, Recalls & Safety Data
4/5
Safety Rating
187
Owner Complaints
1
Recall
85
Service Bulletins
0
Investigations
Overview of the 2017 MAZDA CX-5
The 2017 MAZDA CX-5 has received a total of 187 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 4 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There have been 2 recall campaigns affecting this vehicle, covering issues with TRAILER HITCHES, ELECTRICAL SYSTEM:WIRING. 85 technical service bulletins have been issued by Mazda Motor Corp. for this model year. The most commonly reported problems involve the Electrical System (40 complaints), Unknown Or Other (35 complaints), and Engine (15 complaints).
Recalls for the 2017 MAZDA CX-5
NHTSA has recorded 2 recalls for the 2017 MAZDA CX-5, potentially affecting up to 2,152 vehicles.
Recall 17V744000 — TRAILER HITCHES
| 1,076 vehicles affected
Defect: Mazda North American Operations (Mazda) is recalling certain 2017 CX-5 vehicles equipped with an accessory trailer hitch wiring harness. This harness may be routed such that there is insufficient clearance between the harness and the exhaust muffler, allowing the wiring harness to contact the muffler.
Consequence: Contact with the muffler may damage the trailer wiring harness, potentially resulting in the trailer lighting being inoperative, thereby increasing the risk of a crash.
Remedy: Mazda will notify owners, and dealers will reroute the trailer hitch harness away from the muffler, replacing the harness if it is damaged, free of charge. The recall is expected to begin January 20, 2018. Owners may contact Mazda customer...
View full details →Recall 17V744000 — ELECTRICAL SYSTEM:WIRING
| 1,076 vehicles affected
Defect: Mazda North American Operations (Mazda) is recalling certain 2017 CX-5 vehicles equipped with an accessory trailer hitch wiring harness. This harness may be routed such that there is insufficient clearance between the harness and the exhaust muffler, allowing the wiring harness to contact the muffler.
Consequence: Contact with the muffler may damage the trailer wiring harness, potentially resulting in the trailer lighting being inoperative, thereby increasing the risk of a crash.
Remedy: Mazda will notify owners, and dealers will reroute the trailer hitch harness away from the muffler, replacing the harness if it is damaged, free of charge. The recall is expected to begin January 20, 2018. Owners may contact Mazda customer...
View full details →Owner Complaints for the 2017 MAZDA CX-5
187 complaints have been filed with NHTSA for the 2017 MAZDA CX-5. Below is a breakdown by vehicle component.
Most Recent Complaints
UNKNOWN The infotainment system started malfunctioning on its own. Changes channels on radio, goes into settings and makes changes. Calls phone numbers etc. Does it more in the cold weather
The infotainment system suffers from ghost touching. It has gotten out of control even after a “recall” fix at the dealership. Without being touched the volume changes, the stations change, the presets change, the car makes calls to my contacts. I am often unable to control the screen as it turns the car to max volume while driving. It is extremely unsafe, distracting and alarming.
The infotainment system suffers from ghost touching. It has gotten out of control even after a “recall” fix at the dealership. Without being touched the volume changes, the stations change, the presets change, the car makes calls to my contacts. I am often unable to control the screen as it turns the car to max volume while driving. It is extremely unsafe, distracting and alarming.
Dashboard lit up like a Christmas tree. Multiple warning lights all at once. This issue has been reported on multiple Mazda vehicle years. Took to Delker Auto repairs. Is electrical problem. Stated that so far nothing wrong with components. Will have to hunt for. Mazda has known electrical issues. In addition, your file upload will not let me upload picture even though it's in correct format. I can send separately.
Dashboard lit up like a Christmas tree. Multiple warning lights all at once. This issue has been reported on multiple Mazda vehicle years. Took to Delker Auto repairs. Is electrical problem. Stated that so far nothing wrong with components. Will have to hunt for. Mazda has known electrical issues. In addition, your file upload will not let me upload picture even though it's in correct format. I can send separately.
Safety Rating for the 2017 MAZDA CX-5
The 2017 MAZDA CX-5 received an overall safety rating of 4 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).
| Test Category | Rating |
|---|---|
| Overall Rating | ★★★★☆ (4/5) |
| Frontal Crash | ★★★★★ (5/5) |
| Side Crash | ★★★★★ (5/5) |
| Rollover | ★★★★☆ (4/5) |
Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.
Technical Service Bulletins for the 2017 MAZDA CX-5
Mazda Motor Corp. has issued 85 technical service bulletins (TSBs) for the 2017 MAZDA CX-5. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
SA-056-25 — POWER TRAIN
When inspected, the differential or PTO oil is dark or black. This is considered normal and NO repair should be performed. During production, differential ring and pinion gears receive a manganese phosphate coating (commonly referred to as black oxide). This coating forms a porous, oil-retentive surface that improves boundary lubrication...
SA-026-25 — UNKNOWN OR OTHER
Instances of coolant leakage have been observed from the EGR bypass hose during maintenance. These issues are typically caused by improper assembly rather than defects in the parts themselves. The pipe includes a brazed R-section (see photo on bottom right). If the hose is installed by pressing it against this...
09-013-25 — STRUCTURE:BODY
Some CX-5 and CX-30 customers may find that the liftgate does not close when pressing the power liftgate (PLG) rear switch (A) located on the interior liftgate trim. This may be caused by PLG switch corrosion. Water from a high pressure car washer and/or condensation may drip onto the switch...
09-013-25 — ELECTRICAL SYSTEM
Some CX-5 and CX-30 customers may find that the liftgate does not close when pressing the power liftgate (PLG) rear switch (A) located on the interior liftgate trim. This may be caused by PLG switch corrosion. Water from a high pressure car washer and/or condensation may drip onto the switch...
04-003-24 — SERVICE BRAKES
Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow speeds. This is caused by deteriorated grease between the brake pads and the shim, the front brake pads...
SA-016-24a — SERVICE BRAKES
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
SA-007-23 — POWER TRAIN
The rear differential case could develop a crack in the case. NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles. This concern is caused when the sliding bearing (1) in the coupling (2) is seized and causes the coupling component to fit loosely....
09-003-22b — ELECTRICAL SYSTEM
Some vehicles may exhibit the following malfunctions: - The film on the center display is peeling off, as shown in the illustration below. This may be caused by cleaning the center display surface. Water and/or a cleaning solution may get into the scratches on the film and cause the film...
SA-044-22 — ENGINE AND ENGINE COOLING
Some customers may complain about an unusual thumping / rattling noise coming from the engine compartment. The noise is most pronounced under the following conditions: - Engine at idle - Transmission in drive - Foot on the brake pedal - A/C OFF - Audio OFF The noise may be caused...
SA-038-22 — POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE
Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.
Showing 10 of 85 technical service bulletins.
NHTSA Investigations for the 2017 MAZDA CX-5
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the MAZDA CX-5
- 2012 MAZDA CX-5 — 1 complaint
- 2013 MAZDA CX-5 — 292 complaints
- 2014 MAZDA CX-5 — 492 complaints
- 2015 MAZDA CX-5 — 167 complaints
- 2016 MAZDA CX-5 — 602 complaints
- 2017 MAZDA CX-5 (current)
- 2018 MAZDA CX-5 — 433 complaints
- 2019 MAZDA CX-5 — 317 complaints
- 2020 MAZDA CX-5 — 136 complaints
- 2021 MAZDA CX-5 — 177 complaints
- 2022 MAZDA CX-5 — 69 complaints
Other MAZDA Models
- MAZDA MAZDA3 — 3,974 total complaints
- MAZDA 626 — 3,877 total complaints
- MAZDA MAZDA6 — 2,906 total complaints
- MAZDA TRIBUTE — 2,830 total complaints
- MAZDA CX-9 — 1,786 total complaints
- MAZDA CX-7 — 1,539 total complaints
- MAZDA PROTEGE — 1,377 total complaints
- MAZDA MPV — 1,156 total complaints