2014 MAZDA CX-5 — Problems, Recalls & Safety Data
5/5
Safety Rating
492
Owner Complaints
4
Recalls
137
Service Bulletins
0
Investigations
Overview of the 2014 MAZDA CX-5
The 2014 MAZDA CX-5 has received a total of 492 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 5 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There have been 4 recall campaigns affecting this vehicle, covering issues with STRUCTURE:BODY:HATCHBACK/LIFTGATE, STEERING, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP. 137 technical service bulletins have been issued by Mazda Motor Corp. for this model year. The most commonly reported problems involve the Electrical System (128 complaints), Visibilitywiper (61 complaints), and Unknown Or Other (58 complaints).
Recalls for the 2014 MAZDA CX-5
NHTSA has recorded 4 recalls for the 2014 MAZDA CX-5, potentially affecting up to 850,025 vehicles.
Recall 16V644000 — STRUCTURE:BODY:HATCHBACK/LIFTGATE
| 580,455 vehicles affected
Defect: Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected...
Consequence: If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Remedy: Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
View full details →Recall 16V203000 — STEERING
| 578 vehicles affected
Defect: Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015. The lower mounting nuts and...
Consequence: If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.
Remedy: Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge....
View full details →Recall 16V064000 — FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
| 268,799 vehicles affected
Defect: Mazda North American Operations (Mazda) is recalling certain model year 2014-2016 Mazda CX-5 vehicles manufactured June 27, 2013, to February 2, 2016. The affected vehicles have a fuel filler pipe that may rupture in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System...
Consequence: A rupture of the fuel filler pipe may result in a fuel leak, increasing the risk of a fire.
Remedy: Mazda will notify owners, and dealers will alter the attachment between the fuel filler pipe and the left rear side of the bracket of the fuel filler pipe, free of charge. The recall began on February 25, 2016. Owners may...
View full details →Recall 16E002000 — VISIBILITY:WINDSHIELD
| 193 vehicles affected
Defect: Pilkington North America, Inc. (Pilkington) is recalling certain replacement windshields, model FW04026 GTY, manufactured November 23, 2015, to December 16, 2015 for use in Mazda CX-5 vehicles that are equipped with the Smart City Brake Support system. The affected windshields have a bracket mounted on the inside to hold a laser sensor or LIDAR device for the Smart City Brake...
Consequence: If the bracket loosens or detaches from the windshield, the safety features of the Smart City Brake Support system may be disabled and therefore increase the risk of a crash.
Remedy: Pilkington will contact the wholesalers and retailers that purchased the windshields to try to identify the affected customers. The affected windshields will be replaced, free of charge. This recall began on February 15, 2016. Owners may contact Pilkington at 1-844-278-7230.
View full details →Owner Complaints for the 2014 MAZDA CX-5
492 complaints have been filed with NHTSA for the 2014 MAZDA CX-5. Below is a breakdown by vehicle component.
Most Recent Complaints
The car's electrical system doesn't fully turn off after being put in park and turning the ignition off. The electrical system stays on, despite the engine and ignition turned off. It's a BIG problem that I've seen a lot of other people report. And yet Mazda refuses to address the issue.
I was driving down the road and my right side curtain airbag deployed. I did let my insurance company know but was told that they couldn’t do anything for me since it was not an accident. I called the local Mazda dealership and they told me that they could inspect the vehicle but it would not be on them. That it could have been a rat that chewed on something to cause it to deploy because I was not the first owner of the vehicle. There was no other damage other than the airbag and where it came through on the side.
The contact owns a 2014 Mazda CX-5. The contact stated that while her husband was driving at a slow speed and attempting to parallel park, there was an abnormal sound coming from the engine before the steering wheel seized. No warning light was illuminated. The contact's husband exited the vehicle to inspect the vehicle, and another person stopped to assist and became aware that the ball joint had detached. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the steering knuckle had separated from the strut assembly, causing the failure. The vehicle was not repaired. The dealer was contacted and stated that the vehicle was not under warranty. The manufacturer was notified of the failure, but no assistance was provided. The contact related the failure to NHTSA Campaign Number: 16V203000 (STEERING); however, the VIN was not included. The failure mileage was approximately 135,000.
Odometer Fraud. The contact purchased a 2014 Mazda CX-5. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 86,000, and at the time of registration, it was discovered that the mileage was 190,000.
CAR ACCESSORIES WILL NOT SHUT OFF WHEN I PUT VEHICLE IN PARK. THIS IS DANGEROUS DUE TO CAUSING THE BATTERY TO COMPLETELY DRAIN LEAVING ME STRANDED.
Safety Rating for the 2014 MAZDA CX-5
The 2014 MAZDA CX-5 received an overall safety rating of 5 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).
| Test Category | Rating |
|---|---|
| Overall Rating | ★★★★★ (5/5) |
| Frontal Crash | ★★★★★ (5/5) |
| Side Crash | ★★★★★ (5/5) |
| Rollover | ★★★★☆ (4/5) |
Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.
Technical Service Bulletins for the 2014 MAZDA CX-5
Mazda Motor Corp. has issued 137 technical service bulletins (TSBs) for the 2014 MAZDA CX-5. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
SA-068-22 — POWER TRAIN
The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use "ATF-FZ" to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula with less friction for better fuel economy. NOTE: ATF-FZ is...
SA-039-22 — UNKNOWN OR OTHER
Some customers may complain about scratches on the instrument cluster lens.
MT-002-21a — FUEL SYSTEM, GASOLINE
Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline. E85: A blend of 85% ethanol and 15% gasoline All Mazda vehicles can run...
02-003-21-3777 — STEERING
Some customers may complain that the steering wheel is off center more than 3ð even when driving straight on a flat road.
09-026-20-3735 — ELECTRICAL SYSTEM
Some vehicles may experience one or more of the following symptoms in connection with a malfunction related to the C-15 connector. ï· The driver side power window does not operate. ï· The door does not open when using the advanced keyless system. ï· The warning lamp stays ON even after...
CSP03 — VISIBILITY
CSP03 2014 CX-5 WINDSHIELD LITIGATION SETTLEMENT. Mazda Motor Corporation has decided to conduct a Customer Service Program CSP (03) to inform owners or lessees of 2014 CX-5 vehicles manufactured between January - April 2013 (Covered Vehicle) and purchased in California (âÂÂCovered OwnerâÂÂ) they may be eligible to receive reimbursement for...
SA-048-19 — ELECTRICAL SYSTEM
Some customers may expierience one or more of the following: ï· intermittent no start ï· engine stall ï· many DTC's stored ï· no communication with the PCM. This may be caused by a poor C-11 or C-12 electrical connection.
04-003-19-3589a — TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
Some vehicles may experience the TCS/DSC indicator light and the TPMS warning light both ON with DTC C0051:62 stored in memory. DTC C0051:62 - The difference between the initial learned value of the steering angle (as calculated by each sensor) and the steering angle (as calculated by the steering angle...
06-002-19-3585a — STEERING
Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.
09-015-19-3578 — STRUCTURE
Some customers may complain that the rear door seaming welt (1) comes off when stepping in and/or out of the vehicle. This is caused by the gripping force of the seaming welt being insufficient for frequent usage of the rear seat (vehicle used for ride sharing). No mass production change...
Showing 10 of 137 technical service bulletins.
NHTSA Investigations for the 2014 MAZDA CX-5
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the MAZDA CX-5
- 2012 MAZDA CX-5 — 1 complaint
- 2013 MAZDA CX-5 — 292 complaints
- 2014 MAZDA CX-5 (current)
- 2015 MAZDA CX-5 — 167 complaints
- 2016 MAZDA CX-5 — 602 complaints
- 2017 MAZDA CX-5 — 187 complaints
- 2018 MAZDA CX-5 — 433 complaints
- 2019 MAZDA CX-5 — 317 complaints
Other MAZDA Models
- MAZDA MAZDA3 — 3,974 total complaints
- MAZDA 626 — 3,877 total complaints
- MAZDA MAZDA6 — 2,906 total complaints
- MAZDA TRIBUTE — 2,830 total complaints
- MAZDA CX-9 — 1,786 total complaints
- MAZDA CX-7 — 1,539 total complaints
- MAZDA PROTEGE — 1,377 total complaints
- MAZDA MPV — 1,156 total complaints