2017 MAZDA CX-5 Forward Collision Avoidance Automatic Emergency Braking Problems

2 NHTSA complaints on file

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Forward Collision Avoidance Automatic Emergency Braking Issues in the 2017 MAZDA CX-5

2 forward collision avoidance automatic emergency braking complaints have been filed with NHTSA for the 2017 MAZDA CX-5. Of these, 0 involved a crash, 0 involved a fire, and 0 resulted in injury.

2
Complaints
0
Crashes
0
Fires
0
Injuries
0
Deaths

All Forward Collision Avoidance Automatic Emergency Braking Complaints

#11474061 |
My Mazda has a feature called SBS (Smart Brake Support). It is touted as a safety feature, as it will brake the car when it approaches an object without driver braking. It can be disabled by the driver via the navigation panel; however, it automatically engages again upon engine start up. On a few occasions, when approaching a vehicle, I have braked and release, upon seeing the vehicle ahead begin to move. On such occasions, my Mazda's SBS activated, screeching my car to a near stop, scaring me and the vehicle behind me nearly rear-ended me. This action scared me, which affects my ability to control the situation and conduct appropriate action. I have contacted Mazda to ask for a permanent deactivation of this dangerous feature. They have been unable/unwilling to assist. They have concern that if a different driver should drive my vehicle, it would be problematic. I explained...
#11459535 |
The Mazda SCBS (Smart City Brake Support) system malfunctioned in my vehicle. This system can inadvertently apply the brake if the system malfunction. It was told to me by the dealership that it was a known issue with the CX5s around this model year and I really think it should be a recall. Not having this safety-critical system working properly because of a manufacturer defect isn't a great thing to put on the traveling public. Not having this system could cause people to become complacent expecting the system to work properly and stop them from rear-ending another vehicle. The warning light randomly came on one day, and would also come on from time to time which the manufacturer states as "normal". I had the system inspected by Mazda and they told me "This is a common issue that we have seen frequently." I had to pay out of pocket $800...
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