NHTSA Complaint #11707923 — 2017 MAZDA CX-5

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11707923
Vehicle	2017 MAZDA CX-5
Component	ELECTRICAL SYSTEM
Date of Incident	December 30, 2025
Date Filed	December 30, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

The infotainment system suffers from ghost touching. It has gotten out of control even after a “recall” fix at the dealership. Without being touched the volume changes, the stations change, the presets change, the car makes calls to my contacts. I am often unable to control the screen as it turns the car to max volume while driving. It is extremely unsafe, distracting and alarming.

Related Complaints for the 2017 MAZDA CX-5

Other ELECTRICAL SYSTEM Complaints

#11709977 — January 9, 2026 — UNKNOWN The infotainment system started malfunctioning on its own. Changes channels on radio, goes into settings and ...

#11702925 — December 4, 2025 — Dashboard lit up like a Christmas tree. Multiple warning lights all at once. This issue has been reported on multiple...

#11699194 — November 13, 2025 — CX-5's infotainment system RANDOMLY, AND WITHOUT WARNING STARTS BEEPING AND CHANGING OPTIONS WHILE DRIVING, A VERY DI...

#11697501 — November 4, 2025 — The infotainment system in my 2017 Mazda CX-5 exhibits dangerous behavior consistent with known defects described in ...

#11688710 — September 21, 2025 — I purchased this vehicle on the 10th of September. BY the 12th I I noticed the infotainment system was doing its ow...

Recent Complaints for the 2017 MAZDA CX-5

#11702925 — FORWARD COLLISION AVOIDANCE: WARNINGS — December 4, 2025 — Dashboard lit up like a Christmas tree. Multiple warning lights all at once. This issue has been reported on multiple...

#11702925 — LANE DEPARTURE: BLIND SPOT DETECTION — December 4, 2025 — Dashboard lit up like a Christmas tree. Multiple warning lights all at once. This issue has been reported on multiple...

#11699194 — UNKNOWN OR OTHER — November 13, 2025 — CX-5's infotainment system RANDOMLY, AND WITHOUT WARNING STARTS BEEPING AND CHANGING OPTIONS WHILE DRIVING, A VERY DI...

#11692299 — SEAT BELTS — October 9, 2025 — Not an "incident" per se. Front passenger Seat Belt is difficult to clasp.

#11691959 — POWER TRAIN — October 7, 2025 — Rear differential failed around 97,000 miles. We were three months past our certified pre-owned warranty. Total cost ...