2020 MAZDA CX-5 — Problems, Recalls & Safety Data
5/5
Safety Rating
136
Owner Complaints
0
Recalls
50
Service Bulletins
0
Investigations
Overview of the 2020 MAZDA CX-5
The 2020 MAZDA CX-5 has received a total of 136 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 5 out of 5 stars in NHTSA's New Car Assessment Program crash tests. 50 technical service bulletins have been issued by Mazda Motor Corp. for this model year. The most commonly reported problems involve the Electrical System (25 complaints), Unknown Or Other (22 complaints), and Engine (14 complaints).
Recalls for the 2020 MAZDA CX-5
There are no recalls on file with NHTSA for the 2020 MAZDA CX-5. No Active Recalls
Owner Complaints for the 2020 MAZDA CX-5
136 complaints have been filed with NHTSA for the 2020 MAZDA CX-5. Below is a breakdown by vehicle component.
Most Recent Complaints
Started smelling burning oil in 2020 Mazda CX-5 non turbo with 34,000 miles. Auto shop states it is a cracked cylinder that will cost over $7,000 to repair. A Google search shows it is a known issue but Mazda has not extended the warranty for non-turbo models.
The contact owned a 2020 Mazda CX-5. The contact stated that while driving under 45 MPH, the TCM received a false data sensor warning, causing the vehicle to enter LIMP Mode. The contact stated that during the failure, the smart brake feature, Adaptive Cruise Control, and other unknown ADS features and warning lights were illuminated. The contact stated that the failure with the ADS system prompted the vehicle to come to a complete stop while driving 45 MPH. The contact parked and turned off the vehicle to troubleshoot the ECU after the failure had occurred. The contact restarted the vehicle, and the adaptive cruise control warning light, smart brake feature, and ADS radar features returned. The vehicle was not repaired. The manufacturer was notified about the failure. The failure mileage was 140,000.
Vehicle suffering from Mazda TSB 05-005/23 Chirping noise from Transaxle on 3rd to 4th gear upshift. Vehicle diagnosed by dealership as needing new Transaxle on 17OCT25. Diagnosis stated issue started ~32k miles.
SUNROOF EXPLODING - 2020 Cx5 I've seen other reports on mazda forums happending on cx the sunroofs RANDOM normal temp in chicago IL on Halloween night
THE SUNROOF EXPLODED NORMAL TEMPS in CHICAGO IL Halloween Hight 60 desgres on while driving on HWY
Safety Rating for the 2020 MAZDA CX-5
The 2020 MAZDA CX-5 received an overall safety rating of 5 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).
| Test Category | Rating |
|---|---|
| Overall Rating | ★★★★★ (5/5) |
| Frontal Crash | ★★★★★ (5/5) |
| Side Crash | ★★★★★ (5/5) |
| Rollover | ★★★★☆ (4/5) |
Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.
Technical Service Bulletins for the 2020 MAZDA CX-5
Mazda Motor Corp. has issued 50 technical service bulletins (TSBs) for the 2020 MAZDA CX-5. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
01-010-24 — ENGINE
Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole (1) or at the outside of the exhaust manifold flange (2) on the cylinder head.
CSP11 Dealer Letter — ENGINE
Mazda Motor Corporation has decided to conduct a Customer Service Program (CSP11) to extend the limited powertrain warranty to 10 years or 120,000 miles, whichever occurs first, for necessary repairs if the covered vehicle has coolant leaks at the cylinder head, around the exhaust manifold. A dealer must inspect and...
09-022-24b — STRUCTURE:BODY
Some customers may complain that the power liftgate (PLG) may open unintentionally while the vehicle is parked or stopped. Due to the shape of the 7th generation remote transmitter, the power liftgate button may be long pressed unintentionally in a pocket or a bag. To eliminate this concern, the keyless...
SA-016-24c — SERVICE BRAKES
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
09-028-23 — EQUIPMENT:ELECTRICAL
Some CX-5 and CX-30 customers may find that the liftgate does not close when pressing the power liftgate (PLG) rear switch (A) located on the interior liftgate trim. This may be caused by PLG switch corrosion. Water from a high pressure car washer and/or condensation may drip onto the switch...
08-002-23 — AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:STATUS INDICATOR LAMP/LIGHT
Some customers may experience the airbag warning light ON with DTC B00A0:09 stored in the SAS control module memory when the battery voltage is low. DTC B00A0:09 (Occupant classification sensor internal signal output unstable). This concern is caused by the low voltage detection time of the occupant classification sensor (OCS)...
01-005-23 — ENGINE AND ENGINE COOLING
Some customers may experience the check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up. The engine temperature gauge fluctuates. The low coolant temperature indicator (blue) light stays on longer or comes on while driving....
08-001-23 — FORWARD COLLISION AVOIDANCE
Some vehicles may turn on the passenger seatbelt reminder, even though there is no passenger seated in the vehicle. This concern may be caused by the passenger sensor being too sensitive. To eliminate this concern, the passenger sensor has been modified.
09-011-23 — VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Some vehicles may exhibit power outer mirror(s) that do not completely fold in and/or out. NOTE: This concern is unrelated to frozen mirrors in icy weather where snow or ice need to be removed for the mirrors to fold in and/or out. This concern may be caused by the following:...
RF-22-02 — WHEELS
Following the release of the 2019 CX-5 (KF) a series of wheels are applicable from the 2019-2021 model year. Each wheel is specified by VIN and supplier code, see table below for a visual representation along with the part number.
Showing 10 of 50 technical service bulletins.
NHTSA Investigations for the 2020 MAZDA CX-5
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the MAZDA CX-5
- 2015 MAZDA CX-5 — 167 complaints
- 2016 MAZDA CX-5 — 602 complaints
- 2017 MAZDA CX-5 — 187 complaints
- 2018 MAZDA CX-5 — 433 complaints
- 2019 MAZDA CX-5 — 317 complaints
- 2020 MAZDA CX-5 (current)
- 2021 MAZDA CX-5 — 177 complaints
- 2022 MAZDA CX-5 — 69 complaints
- 2023 MAZDA CX-5 — 71 complaints
- 2024 MAZDA CX-5 — 44 complaints
- 2025 MAZDA CX-5 — 17 complaints
Other MAZDA Models
- MAZDA MAZDA3 — 3,974 total complaints
- MAZDA 626 — 3,877 total complaints
- MAZDA MAZDA6 — 2,906 total complaints
- MAZDA TRIBUTE — 2,830 total complaints
- MAZDA CX-9 — 1,786 total complaints
- MAZDA CX-7 — 1,539 total complaints
- MAZDA PROTEGE — 1,377 total complaints
- MAZDA MPV — 1,156 total complaints