2023 MAZDA CX-5 — Problems, Recalls & Safety Data
5/5
Safety Rating
71
Owner Complaints
0
Recalls
15
Service Bulletins
0
Investigations
Overview of the 2023 MAZDA CX-5
The 2023 MAZDA CX-5 has received a total of 71 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 5 out of 5 stars in NHTSA's New Car Assessment Program crash tests. 15 technical service bulletins have been issued by Mazda Motor Corp. for this model year. The most commonly reported problems involve the Unknown Or Other (10 complaints), Electrical System (8 complaints), and Service Brakes (8 complaints).
Recalls for the 2023 MAZDA CX-5
There are no recalls on file with NHTSA for the 2023 MAZDA CX-5. No Active Recalls
Owner Complaints for the 2023 MAZDA CX-5
71 complaints have been filed with NHTSA for the 2023 MAZDA CX-5. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Unknown Or Other | 10 | 1 | 0 | 0 | 0 |
| Electrical System | 8 | 2 | 0 | 2 | 0 |
| Service Brakes | 8 | 3 | 0 | 3 | 0 |
| Engine | 7 | 0 | 0 | 0 | 0 |
| Exterior Lighting | 5 | 0 | 0 | 0 | 0 |
| Visibilitywiper | 4 | 0 | 0 | 0 | 0 |
| Forward Collision Avoidance Automatic Emergency Braking | 3 | 1 | 0 | 1 | 0 |
| Lane Departure Blind Spot Detection | 3 | 0 | 0 | 0 | 0 |
| Power Train | 3 | 1 | 0 | 1 | 0 |
| Engine And Engine Cooling | 2 | 0 | 0 | 0 | 0 |
| Forward Collision Avoidance Adaptive Cruise Control | 2 | 0 | 0 | 0 | 0 |
| Forward Collision Avoidance Warnings | 2 | 0 | 0 | 0 | 0 |
| Vehicle Speed Control | 2 | 1 | 0 | 1 | 0 |
| Back Over Prevention Warnings | 1 | 0 | 0 | 0 | 0 |
| Fuelpropulsion System | 1 | 0 | 0 | 0 | 0 |
| Lane Departure Assist | 1 | 0 | 0 | 0 | 0 |
| Seats | 1 | 0 | 0 | 0 | 0 |
| Steering | 1 | 0 | 0 | 0 | 0 |
| Steering Steering Wheelhandle Bar | 1 | 1 | 0 | 0 | 0 |
| Structurebody | 1 | 0 | 0 | 0 | 0 |
| Suspension | 1 | 0 | 0 | 0 | 0 |
| Tires | 1 | 0 | 0 | 0 | 0 |
| Visibilityrearview Mirrorsdevicesexterior | 1 | 0 | 0 | 0 | 0 |
| Visibilitysunmoon Roof Assembly | 1 | 0 | 0 | 0 | 0 |
| Visibilitywindshield | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
Adaptive headlight motor does not work. It makes a huge noise. Unfortunately it is not under warranty but Mazda dealerships have informed me that this is a known issue. This is a concern because the headlight does not function properly and does not work. The issue is a motor that fails, however you cannot just replace the motor. The entire headlight assembly needs to be replaced and is over 2,000. I strongly believe Mazda should be looked into and a special recall should be issued due to this. There should not be. $2 part that fails continuously causing a $2,000 repair.
What component or system failed or malfunctioned, and is it available for inspection upon request? - Smart Brake Support (SBS) & Forward Obstruction Warning system malfunctioned. Front radar sensor malfunctioned. Parking brake malfunctioned. I-activesense system malfunctioned. Emergency lane keep disabled. Dynamic stability control malfunctioned. Traction control system not operating correctly. Anti-lock brake system (ABS) malfunctioned. Brake system not responding. How was your safety or the safety of others put at risk? In total 10 malfunctions led to brake not responding and could not stop the car and resulted into a car accident. Has the problem been reproduced or confirmed by a dealer or independent service center? NO Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? POLICE report from car accident states brake malfunction. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Car was totally fine until all 10 error messages appeared on Jan.17th 2026 12:42-12:43PM and immediately the brake system did not respond and resulted in the car accident. **important** Police report documented that the officer on scene is a witness of the car dashboard shows “brake malfunction”
What component or system failed or malfunctioned, and is it available for inspection upon request? - Smart Brake Support (SBS) & Forward Obstruction Warning system malfunctioned. Front radar sensor malfunctioned. Parking brake malfunctioned. I-activesense system malfunctioned. Emergency lane keep disabled. Dynamic stability control malfunctioned. Traction control system not operating correctly. Anti-lock brake system (ABS) malfunctioned. Brake system not responding. How was your safety or the safety of others put at risk? In total 10 malfunctions led to brake not responding and could not stop the car and resulted into a car accident. Has the problem been reproduced or confirmed by a dealer or independent service center? NO Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? POLICE report from car accident states brake malfunction. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Car was totally fine until all 10 error messages appeared on Jan.17th 2026 12:42-12:43PM and immediately the brake system did not respond and resulted in the car accident. **important** Police report documented that the officer on scene is a witness of the car dashboard shows “brake malfunction”
What component or system failed or malfunctioned, and is it available for inspection upon request? - Smart Brake Support (SBS) & Forward Obstruction Warning system malfunctioned. Front radar sensor malfunctioned. Parking brake malfunctioned. I-activesense system malfunctioned. Emergency lane keep disabled. Dynamic stability control malfunctioned. Traction control system not operating correctly. Anti-lock brake system (ABS) malfunctioned. Brake system not responding. How was your safety or the safety of others put at risk? In total 10 malfunctions led to brake not responding and could not stop the car and resulted into a car accident. Has the problem been reproduced or confirmed by a dealer or independent service center? NO Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? POLICE report from car accident states brake malfunction. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Car was totally fine until all 10 error messages appeared on Jan.17th 2026 12:42-12:43PM and immediately the brake system did not respond and resulted in the car accident. **important** Police report documented that the officer on scene is a witness of the car dashboard shows “brake malfunction”
Autobraking activates randomly. Mazda scans codes and returns the vehicle. They have refused to service or disable the system. NHTSA laws are dangerous and this tech is not ready for road use. Avoid Mazda at all costs!
Safety Rating for the 2023 MAZDA CX-5
The 2023 MAZDA CX-5 received an overall safety rating of 5 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).
| Test Category | Rating |
|---|---|
| Overall Rating | ★★★★★ (5/5) |
| Frontal Crash | ★★★★★ (5/5) |
| Side Crash | ★★★★★ (5/5) |
| Rollover | ★★★★☆ (4/5) |
Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.
Technical Service Bulletins for the 2023 MAZDA CX-5
Mazda Motor Corp. has issued 15 technical service bulletins (TSBs) for the 2023 MAZDA CX-5. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
SA-043-25 — UNKNOWN OR OTHER
Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 - Forward sensing camera (FSC) poor field of view [Gen 6 vehicles] B14F0:92 - General temporary failure in...
09-004-25a — ELECTRICAL SYSTEM
Some vehicles may experience "Blind Spot Monitoring Sensor(s) Blocked" displayed in the instrument cluster while driving over 37 mph {60 km/hr.} in areas without structures or buildings around the vehicle. This may be caused by a partial defect in the blind spot monitoring (BSM) control module. To eliminate this concern,...
05-006-24 — POWER TRAIN
Some customers may complain of a shift shock when shifting from 2nd to 3rd when the engine is cold. This is caused by improper TCM control logic. To eliminate this concern, the TCM control logic has been modified. NOTE: If the calibration file of the concerned vehicle is not found...
SA-065-24 — ELECTRICAL SYSTEM
Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information.
01-005-24b — ENGINE
Some customers may experience a check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: Engine takes longer to warm up. Engine temperature gauge fluctuates. Low coolant temperature indicator (blue) light stays on longer or turns on while driving. Poor heater performance,...
SA-051-24 — UNKNOWN OR OTHER
Some customers may complain about an unusual thumping / rattling noise coming from the engine compartment. The noise is most pronounced under the following conditions: Engine at idle Transmission in drive Foot on the brake pedal A/C OFF Audio OFF
09-001-24 — UNKNOWN OR OTHER
Some customers may experience a âTelematics Malfunctionâ message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the telematics communication unit (TCU). To eliminate this concern, the control software of the TCU has been modified.
SA-040-23 — SEATS
Some customers may experience a squeak noise by the center console, this is caused by the center console rubbing on the seat.
SA-015-23b — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Mazda Connected Services - Frequently Asked Questions (FQA)
09-019-23 — EXTERIOR LIGHTING
Some customers may complain of foggy rear combination lights (as shown below) after a car wash or heavy rain.
Showing 10 of 15 technical service bulletins.
NHTSA Investigations for the 2023 MAZDA CX-5
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the MAZDA CX-5
- 2018 MAZDA CX-5 — 433 complaints
- 2019 MAZDA CX-5 — 317 complaints
- 2020 MAZDA CX-5 — 136 complaints
- 2021 MAZDA CX-5 — 177 complaints
- 2022 MAZDA CX-5 — 69 complaints
- 2023 MAZDA CX-5 (current)
- 2024 MAZDA CX-5 — 44 complaints
- 2025 MAZDA CX-5 — 17 complaints
- 2026 MAZDA CX-5 — 0 complaints
Other MAZDA Models
- MAZDA MAZDA3 — 3,974 total complaints
- MAZDA 626 — 3,877 total complaints
- MAZDA MAZDA6 — 2,906 total complaints
- MAZDA TRIBUTE — 2,830 total complaints
- MAZDA CX-9 — 1,786 total complaints
- MAZDA CX-7 — 1,539 total complaints
- MAZDA PROTEGE — 1,377 total complaints
- MAZDA MPV — 1,156 total complaints