2013 FORD FUSION Engine And Engine Cooling Problems

The contact owns a 2013 Ford Fusion. While the contact's wife was driving at an undisclosed speed, the check engine warning light illuminated, and the engine overheated. The contact was informed that there was a burning odor coming from the vehicle. The contact was called for help. The contact arrived at the location and inspected under the hood, and became aware that the coolant level was low. The coolant reservoir was refilled, and the contact became aware that coolant and oil were leaking onto the manifold. The vehicle was driven to the residence with the persistent burning odor. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure but provided no assistance. The contact was advised to bring the vehicle to the dealer for diagnostic testing. The contact referenced an unknown recall with a similar failure; however, the VIN...

The contact owns a 2013 Ford Fusion. The contact stated that upon starting the vehicle, there was abnormal white smoke coming out of the tailpipe. The contact stated that upon inspecting the oil dipstick, the contact noticed that there was coolant in the oil, and the contact also noticed that there was a small amount of oil in the coolant reservoir. The contact related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling), for which the VIN was included. The dealer was contacted and informed the contact that the recall repair would be performed on the vehicle; however, the contact was concerned that the recall remedy would not correct the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 109,200.

The contact owned a 2013 Ford Fusion. The contact stated while driving 75 MPH, there was smoke coming from the engine compartment. The contact stated that the message "Coolant Over Temperature" was displayed. The contact pulled over to the side of the road and turned off the vehicle. The contact then exited the vehicle and raised the hood and there was black smoke coming from the engine compartment. The contact backed away from the vehicle and approximately 3 minutes later the vehicle caught on fire. The Fire Department was contacted and arrived at the scene and extinguished the fire. A Fire report was filed however, the contact had not received a Fire report number. The Police also arrived on scene and collected information from the contact; however, the contact was unaware of a Police report being filed. There was no injury sustained. The vehicle was towed to an impound lot....

The contact owns a 2013 Ford Fusion. The contact stated while driving 65 MPH, the low oil pressure warning light illuminated, and there was smoke coming from underneath the hood. The contact pulled over to the side of the road and opened the hood to inspect the vehicle. The contact stated that upon opening the hood, the contact became aware that oil was leaking at the rear of the engine compartment by the firewall. The vehicle was towed to the residence. The vehicle was then towed to an independent mechanic, where it was diagnosed that the cylinder head had fractured. The mechanic determined that the failure was related to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle was in the process of being repaired. The dealer was not contacted. The manufacturer was notified of the failure. The failure mileage was approximately 150,000.

The contact owns a 2013 Ford Focus. The contact stated that while driving on the highway at 55 MPH, the temperature gauge indicated that the engine was hot(H). No warning lights were illuminated. The contact exited the highway, however, upon pulling over to the side of the road, the vehicle shut off and coasted to a stop. The vehicle was towed to a local independent mechanic where the vehicle was diagnosed, and the contact was informed that the engine had experienced coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 130,000.

The contact owns a 2013 Ford Fusion. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, however, the vehicle failed to accelerate as intended and the vehicle lost motive power. The contact safely guided the vehicle to the shoulder of the road. In addition, the contact noticed white smoke coming from under the hood. The vehicle was towed to the dealer where it was diagnosed with coolant intrusion to cylinder #3. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. In addition, the contact was informed that recall repair NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) was performed, however it did not remedy the failure because the head gasket was warped. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline and report the failure. The...

The contact owns a 2013 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that there was coolant intrusion into the cylinder and that the engine needed to be replaced. The contact researched and was made aware of NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling); however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that the VIN was not included in the recall. The failure mileage was approximately 60,000.

The contact owns a 2013 Ford Fusion. The contact stated that while the vehicle was parked, the contact noticed coolant leaking underneath the vehicle. The low coolant warning light was illuminated. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer referred the contact to the manufacturer for further assistance. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 139,753.

The contact owns a 2013 Ford Fusion. The contact stated while attempting to start the vehicle, the vehicle failed to start. The contact stated that an independent mechanic went to the residence and performed a diagnostic test on the vehicle. The diagnostic test received the code for a misfire in cylinder #4. The vehicle was towed to the independent mechanic where it was diagnosed with a coolant leak and a misfire in cylinder #4. The contact was informed that the head gasket and the timing chain needed to be replaced. The dealer was made aware of the failure. The contact was informed that the repair was not covered under recall. The contact was advised to contact the NHTSA Hotline to report the failure. The vehicle was being repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 93,800.

The contact owns a 2013 Ford Fusion. The contact stated while driving at an undisclosed speed, the engine overheated with the engine coolant warning light illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed that the head gasket had failed and needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 119,000.

The contact owns a 2013 Ford Fusion. The contact stated while attempting to open the coolant overflow reservoir tank, the upper part of the tank cap fractured, preventing the contact from opening the coolant reservoir. The contact stated that on other occasions, the cap had melted. The contact stated that the failure recurred several times. The vehicle was taken to the dealer, where the coolant overflow reservoir tank cap was replaced several times. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 150,000.

The contact owns a 2013 Ford Fusion. The contact stated that on several occasions while driving or while the vehicle was started, a message to an unknown message to “Stop the Vehicle” was displayed and the coolant temperature warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that a small radiator hose needed to be replaced. The vehicle was repaired but the failure reoccurred. The contact stated that coolant was added monthly. The contact believed that the failure was associated with NHTSA Campaign Number: 12V551000 (Engine and Engine Cooling). The manufacturer was notified of the failure. The failure mileage was unknown.

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 5 MPH, the engine temperature indicated that the engine was "HOT" and the message "Low Engine Coolant" was displayed before the vehicle stalled. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 214,934.

The contact owns a 2013 Ford Fusion. The contact stated that while starting the vehicle, the check engine, ABS, air bags, PCM, and several other unknown warning lights illuminated. The "Engine Coolant Over Temperature" message was displayed. The vehicle was taken to an independent mechanic and the dealer, where it was diagnosed with a coolant leak, but the contact was unaware of what needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Numbers: 12V551000 (Engine and Engine Cooling) and 17V209000 (Engine and Engine Cooling); however, the VIN was not included in the recalls. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 171,000.

The contact owns a 2013 Ford Fusion. The contact stated while driving at various speeds, the engine was overheating. A message indicating that the coolant level was low was displayed. The vehicle was taken to an independent mechanic, where the contact was informed that there was a coolant leak. The mechanic referred the contact to the dealer for assistance. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in the engine and spark plugs. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that it was a known failure. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

The contact owns a 2013 Ford Fusion. The contact stated while driving at undisclosed speeds, the vehicle was slow to accelerate. Additionally, there was a loud knocking sound coming from the engine. The contact discovered an unknown recall. The vehicle was taken to the dealer. The recall was repair was performed; however, the contact was informed that there was another failure. The vehicle was repaired; however, the failure recurred, and the vehicle was jerking. The contact stated that the message "Low Coolant" was displayed. The coolant reservoir was topped off; however, a week later the failure recurred, and the vehicle was smoking. The contact was concerned that the vehicle was going to catch on fire. The dealer was contacted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2013 Ford Fusion. The contact stated that while the vehicle was idling in the driveway, the "Engine Coolant Overtemperature" message was displayed, and the cooling fan made loud sounds. The contact stated that smoke was coming from underneath the hood and the exhaust pipe. The contact turned off the vehicle and opened the hood. The contact discovered that coolant had leaked everywhere underneath the hood and the foam insulator, engine cover, valve cover, high-pressure fuel pump connector and plug, and radiator cap had all melted. The contact added coolant and replaced the radiator cap. The contact then noticed oil leaking from the rear cylinder head. The vehicle was towed to the dealer, where it was determined that the failure was related to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) which was associated with the VIN. The dealer sent pictures of the failure to the manufacturer....

The contact owns a 2013 Ford Fusion. The contact stated that while driving at an undisclosed speed, the low coolant warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a faulty hose and the hose was replaced. The contact stated that on another occasion while driving at an undisclosed speed, the check engine warning light illuminated, and the engine seized. Additionally, a failure code was displayed indicating a failure with cylinder #3. The vehicle was towed to the dealer however, the warranty company directed the contact to tow the vehicle to Precision Tune. Precision Tune rebuilt the engine, and the vehicle was delivered back to contact. The contact stated that less than a month after getting the vehicle back, the turbo became inoperable. The vehicle was taken back to Precision Tune. The vehicle was diagnosed with a failed turbo and the turbo needed...

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 30 MPH, the check engine warning light illuminated, and an audible chime was heard. The contact stated that the vehicle was shaking, and the temperature gauge needle was reading "HOT". The contact pulled over and turned off the vehicle. The contact attempted to restart the vehicle, but the audible chime sound was heard, and the temperature gauge indicated that the engine was overheated. The contact waited for more than 30 minutes and was able to start the vehicle and drove back to the residence. The contact attempted to restart the vehicle the following day, but the vehicle failed to start. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 135,000.

See attached document for complaint

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 35 MPH, the vehicle started to lose motive power. The contact stated that the check engine warning light was illuminated. The contact was able to drive to the residence and called an independent mechanic to diagnose the vehicle at the residence. The contact stated that the mechanic determined that the head gasket was leaking coolant and needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The failure mileage was unknown.

The contact owns a 2013 Ford Fusion. The contact stated while starting the vehicle, the engine would misfire before running smoothly. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent but became recurring failure. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Technical Service Bulletin Number: 19-2139 Coolant Intrusion into The Cylinders (Engine and Engine Cooling). The failure mileage was approximately 70,000.

The contact owns a 2013 Ford Fusion. The contact stated that while driving at 10 MPH, the vehicle had stalled and had overheated. The engine overheating warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 192,800.

The contact owns a 2013 Ford Fusion. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle lost significant motive power and struggled to attain speeds of over 30 MPH. The contact also stated that there was an excessive amount of smoke coming from the exhaust that contained the odor of oil. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the Eco-Boost system. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 183,000.

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 65 MPH, the vehicle started to lose motive power. The contact depressed the accelerator pedal, but the engine failed to respond as needed. The contact pulled off the roadway and stopped and could not restart the vehicle. There was no warning light illuminated. The vehicle was towed to an independent dealer and the fuel pump was replaced. The mechanic also checked for oil leaks. On another occasion while driving approximately 60 MPH, the vehicle lost motive power with the temperature gauge reading HOT. The contact stated that the vehicle stopped in the middle of the highway with white smoke coming from underneath the front of the vehicle and from the exhaust pipe. The contact was assisted by the Police with pushing the vehicle off the roadway. The vehicle was towed to an independent dealer and the contact...

The contact owns a 2013 Ford Fusion. The contact stated that the air bag warning light was illuminated. The contact related the failure to NHTSA Campaign Number: 14V597000 (Air Bags, Seat Belts). Additionally, the contact stated that the vehicle failed to start on two occasions. The vehicle was towed to the dealer on both occasions, and the dealer determined that rodents had consumed the electrical wiring, causing an electrical failure. The electrical wiring was replaced. The contact also stated that the transmission was slipping while driving. The contact stated that two engine cylinders had misfired, and the ignition coils and spark plugs were replaced. Additionally, the contact stated while driving at an undisclosed speed, messages indicating that the coolant level was low, and that the vehicle was overheating were displayed, and the vehicle stalled. The contact was able to pull to the side of the road. The contact was able...

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 35 MPH, the "overheat stop vehicle" warning light was illuminated. The contact stated that the vehicle began to lose forward momentum and she managed to pull over and turn the vehicle off. The contact stated that she waited about 20 minutes and turned the vehicle back on. The contact stated that the "overheat" warning illuminated and she could not accelerate above 5 MPH. The contact drove in LIMP mode to a gas station and parked the vehicle. The vehicle had not been taken to a dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to Technical Service Bulletin Number: 19-2139 Coolant Intrusion into the Cylinder (Engine and Engine Cooling). The failure mileage was approximately 200,000.

The contact’s friend owns a 2013 Ford Fusion. The contact who is an independent mechanic, stated that the vehicle was inspected due to an oil leak. The contact determined that the cylinder head had cracked, causing the oil leak. The contact determined that the cylinder head needed to be replaced. The vehicle was not repaired. The local dealer was not notified of the failure. The contact was unsure if a warning light had illuminated. The contact referenced NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) however, the manufacturer was notified of the failure and the contact was informed that the VIN was not included in the recall. The contact was then transferred to the NHTSA Hotline for assistance. The failure mileage was approximately 125,000.

The contact owns a 2013 Ford Fusion. The contact stated that while driving approximately 35 MPH, the engine temperature gauge increased to HOT, with the battery message displayed on the instrument panel. There was a burning odor present inside the cabin of the vehicle along with smoke coming from the engine compartment. The contact immediately parked the vehicle and contacted a tow truck company. The vehicle was towed to the local mechanic who diagnosed that the water pump had failed causing damage to the engine. The vehicle was not yet repaired. The local dealer and manufacturer were not yet notified of the failure. The failure mileage was 167,000.

The contact owns a 2013 Ford Fusion. The contact received notifications of NHTSA Campaign Numbers: 17V209000 (Engine and Engine Cooling) and 23V162000 (Service Brakes, Hydraulic) however, the parts to do the recall repair were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 25 MPH, the vehicle started jerking. The vehicle was pulled over to the side of the road and inspected. The coolant temperature and check engine warning lights were illuminated. The vehicle was towed to an independent mechanic where it was diagnosed, and an unknown hose was replaced. The vehicle was repaired. On another occasion, while attempting to start the vehicle, the vehicle failed to start. The contact stated that the lights in the vehicle were illuminated; however, the vehicle failed to start. The contact became aware that there was antifreeze on the ground underneath the vehicle. The coolant temperature and check engine warning lights were illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the...

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 40 MPH, the check engine and coolant level warning lights were illuminated. The contact stated that the vehicle stalled. The contact stated that she pulled off the road and heard a warning chime that alerted her that the vehicle had overheated. The contact was able to restart the vehicle; however, the vehicle overheated after several miles. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the coolant level was low and refilled the reservoir. The contact stated that the failure had become recurring. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The manufacturer had not been informed of the failure. The failure mileage was approximately 107,775.

The contact owns a 2013 Ford Fusion. The contact stated while driving 35-50 MPH, the vehicle began overheating. Additionally, the coolant temperature warning light and the check engine warning light were illuminated. The contact was able to veer to the side of the road. The contact then added coolant in the vehicle. The contact was able to continue driving; however, the failure reoccurred while driving. The vehicle was taken to the dealer, who informed the contact that the recall of NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) had been completed on the vehicle in 2018 due to the failure. The vehicle failure mileage at that time was 99,259. The dealer did not diagnose the vehicle. The contact stated that he was a certified power mechanic and had determined that coolant was leaking into the engine cylinders, causing the vehicle to overheat. As a result, the cylinder head cracked and...

The contact owns a 2013 Ford Fusion. The contact stated that while driving at various speeds, the thermostat indicated that the engine was hot(H); the contact also stated that the vehicle occasionally failed to start. The manufacturer was notified of the failure and informed her that the vehicle was not included in NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). A code reader was used to determine the cause of the failure which she linked to the recall. The vehicle was not repaired. The failure mileage was approximately 162,000.

The contact owns a 2013 Ford Fusion. The contact stated that while driving at an undisclosed speed, the coolant level, check engine, and engine temperature warning lights were illuminated. The vehicle was taken to two independent mechanics, who both diagnosed the vehicle and determined that the engine needed to be replaced. The contact was made aware of NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed the VIN was not included in the recall. The contact was advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 167,000.

The contact owns a 2013 Ford Fusion. The contact stated that while driving at various speeds, there was an odor coming from the engine compartment and that the vehicle was hesitating. No warning lights were illuminated. The vehicle was taken to a local dealer after the contact received notification of NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling); however, the contact was informed that the manufacturer declined the recall repair completed. The vehicle was not repaired, and the contact was instead offered a trade-in value. The manufacturer was made aware of the failure. The approximate failure mileage was 326,000. The consumer stated Ford would not comply with repairing the vehicle under the safety recall because the cost exceeds the value of the vehicle.

The contact owns a 2013 Ford Fusion. The contact stated while driving at various speeds, the engine overheating message was displayed. Additionally, there was smoke coming from underneath the hood. The contact stated that she veered to the side of the road until the vehicle cooled down. The contact then continued driving. The contact stated that the failure reoccurred several times while driving. The contact would veer to the side of the road and add coolant to the vehicle. The vehicle was taken to the dealer where an unknown repair was completed. The contact also stated that the front driver's side door would fail to close securely. The dealer repaired all four doors under NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages). Additionally, the contact stated that the vehicle would fail to start immediately after refueling. The contact stated that she had to quickly depress the accelerator pedal after depressing the brake pedal...

The contact owns a 2013 Ford Fusion. The contact stated while driving 40 MPH, the vehicle started overheating with the high engine temperature warning light illuminated. The contact was able to pull over and waited until the vehicle cooled down. The vehicle was restarted and operated normally. The vehicle was taken to the dealer and the contact was informed that the manufacturer would be notified. The vehicle was diagnosed, and the contact was informed that the coolant sensor needed to be replaced due to DTC: P1299 that was retrieved. An independent mechanic replaced the coolant sensor, but the failure persisted. On another occasion, the contact stated that while attempting to remove the seat belt from her child, the seat belt would not release. The contact had to remove the bolts from the retractor to remove the seat belt. The manufacturer was not contacted. The failure mileage was 105,000.

The contact called on behalf of a client who owns a 2013 Ford Fusion. The owner took the vehicle to an independent mechanic to have the water pump replaced. The contact stated while test driving the vehicle, he started to smell smoke inside the cab of the vehicle. The contact stated no warning light was illuminated. The contact was able to drive back to the independent mechanic, open the hood, and saw fire on the engine. The contact stated he extinguish the fire with a fire extinguisher. No fire report was filed. The contact stated no one was injured nor sought medication attention. The contact stated oil was coming through the cylinder head and caused the fire. The vehicle was not drivable. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed by the dealer or repaired. Upon investigation, the contact associated...

The contact' daughter owns a 2013 Ford Fusion. The contact stated while his daughter was driving at 60 MPH, the vehicle began to overheat. There was no warning light illuminated. The contact daughter's veered to the side of the road and waited for the vehicle to cool down. The contact son-in-law met his daughter and assisted with refilling coolant in the vehicle. The contact's daughter was able to continue driving. However, the failure reoccurred several times while driving. The contact stated that his daughter would need to check the coolant level prior to driving. The vehicle was taken to several independent mechanic who informed the contact that they could not duplicate the failure. The contact, an independent mechanic, diagnosed that both oil and coolant were leaking. The contact referenced NHTSA Campaign Number: 12V551000 (Engine And Engine Cooling). The dealer was notified of the failure. The manufacturer was notified of the...

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 40 MPH, the vehicle started sputtering and then stalled. The contact stated that the check engine and engine overheating warning lights were illuminated. The contact pulled off the road and had the vehicle towed to a dealer. The dealer diagnosed that the failure was related to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.

The contact owns a 2013 Ford Fusion. The contact stated that while driving at various speeds, there was an internal coolant system burning. In addition, the vehicle lost motive power and stalled. There were no warning lights illuminated. The vehicle was diagnosed and repaired; however, the failure reoccurred. The VIN was not included in NHTSA Campaign Number: 12V551000 (Engine and Engine Cooling). The manufacturer was notified of the failure. The approximate failure mileage was 86,000.

The contact owns a 2013 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the warning message “Engine Coolant Low – Service Required” and the temperature warning light illuminated, and the vehicle inadvertently stalled. The contact veered to the side of the road. The vehicle was towed to an independent mechanic who replaced four sensors in the cooling system and informed the contact that the failure was related to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The contact stated that the failure reoccurred while driving. The vehicle was towed to the dealer where it was diagnosed that there was air in the cooling system. The dealer flushed the cooling system; however, the failure persisted, almost causing other vehicles to crash into the vehicle. The vehicle was towed back to the dealer. The vehicle was not repaired. The manufacturer was...

The contact owns a 2013 Ford Fusion. The contact stated that while his son was driving at an undisclosed speed, the engine started overheating. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who stated that the head gasket was blown. The contact called the local dealer however, the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 12V551000 (Engine and Engine Cooling). The manufacturer was contacted and referred the contact to the NHTSA for assistance. The approximate failure mileage was 123,277.

The contact owns a 2013 Ford Fusion. The contact stated while driving at 30 MPH, the contact noticed a warning light illuminated on the vehicle stating engine overheating. The contact pulled the vehicle to the side of the road, where the contact noticed black smoke coming from the engine. The contact then drove the vehicle across the road into a mechanic shop where the mechanic who used a fire extinguisher to extinguish the smoke fire from the engine. The contact had the vehicle towed to a local dealer who diagnosed the failure as the engine was damaged and needed to be replaced The dealer replaced the engine, however, the contact was still experiencing issues with the coolant system on the vehicle. Sometime after the contact received a recall notification NHTSA campaign number: 17V209000 (engine and engine cooling) which the recall stated they would place a coolant sensor on the vehicle...

The contact owns a 2013 Ford Fusion. The contact stated while driving 20 mph, the vehicle failed to respond when the accelerator pedal was depressed. The contact stated that the engine coolant low service required message was displayed on the instrument panel. The vehicle was taken to the dealer and diagnosed with needing a piston to be replaced. The manufacturer was informed of the failure. The contact was informed that the VIN was not under recall. The failure mileage was approximately 120,000.

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE COOLANT LEVEL WARNING LIGHT WAS ILLUMINATED. THE CONTACT CONFIRMED THAT THE COOLANT LEVEL WAS LOW, AND TOPPED OFF THE FLUID TO THE RECOMMENDED LEVEL. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER TO BE INSPECTED HOWEVER, THE MECHANIC FAILED TO LOCATE A COOLANT LEAK. THE ISSUE RECURRED AND THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS ALSO LOCATE AN AREA WHERE THERE WAS A COOLANT LEAK. THE MECHANIC PERFORMED A PRESSURE TEST AND FOUND THE LOCATION OF THE COOLANT LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 112,844.

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, THE ENGINE COOLANT OVER TEMPERATURE WARNING LIGHT ILLUMINATED. THE VEHICLE COASTED TO A STOP AND THE CONTACT REFILLED THE COOLANT LEVEL TO LET THE VEHICLE COOL DOWN BEFORE CONTINUING TO DRIVE. THE CONTACT TOOK THE VEHICLE TO WESTFIELD FORD (6200 SOUTH LA GRANGE ROAD, COUNTRYSIDE, IL 60525; (708) 354-8600) WHO INFORMED THE CONTACT THAT THE ENGINE COOLANT WAS LEAKING INTO THE ENGINE AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

TL* THE CONTACT OWNS A 2013 FOR FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE VEHICLE WAS SHAKING WHILE THE ENGINE COOLANT LIGHT AND CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. IN ADDITION, THE VEHICLE TEMPERATURE GAUGE CHANGED FROM COOL TO HOT AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT THAT IT WAS AN INACCURATE TEMPERATURE GAUGE READING. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED THREE WEEKS LATER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE AND ENGINE COOLANT NEEDED TO BE REPLACED AND THAT THERE WAS A RECALL FOR THE FAILED PARTS ON THE VEHICLE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE...

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT HER DAUGHTER DISCOVERED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO AL PACKER FORD WEST PALM BEACH (1530 N. MILITARY TRAIL, WEST PALM BEACH, FL 33409) TO RECEIVE THE FREE REPAIR. SEVERAL DAYS AFTER THE VEHICLE WAS REPAIRED, THE CHECK ENGINE WARNING LIGHT BEGAN TO FLASH INTERMITTENTLY ON THE INSTRUMENT PANEL. ADDITIONALLY, THE EVAP AND STABILITY CONTROL WARNING LIGHTS WERE ALSO ILLUMINATED. THE CONTACT STATED THAT HER SON HAD INSPECTED THE VEHICLE AND DISCOVERED THAT THE COOLANT LEVEL WAS BELOW THE MINIMUM MARK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000.