2013 FORD FUSION Seats Problems

27 NHTSA complaints on file

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Seats Issues in the 2013 FORD FUSION

27 seats complaints have been filed with NHTSA for the 2013 FORD FUSION. Of these, 2 involved a crash, 1 involved a fire, and 2 resulted in injury.

27
Complaints
2
Crashes
1
Fires
2
Injuries
0
Deaths

All Seats Complaints

#11547555 |
Backseat 60 split / seat was folded down and is locked in position-unable to return to usable seat position . This has happened several times . To fix - you have to take out seat and use special tool to UNLOCK seat belt from base.
#11510291 |
1. Im driving and all of a sudden my car will not leave the park position . It turns out that theres a recall on said problem and when i called dealership to have them tow vehicle they said i have to pay for tow. Even though its a manufactor recall. And I get car serviced regularly at dealership. This clearly not my fault as a consumer so why am i a absorbing cost. I calked for road side they gave me run around and numbers which no one answers . While my car is not working and thank god i was at a stop sign when this happened it could have been worst. And i must pay for something that is not my fault. Clearly not how this works when there is a recall. 2. Another is that i found with this car was i let back seat down...
#11373410 | Fire
THE DASH LIT UP NOTIFYING OF A PARKING BRAKE ERROR WHILE DRIVING. GOT HOME, PARKED CAR, TURNED CAR OFF. WENT INSIDE FOR ABOUT TWO MINUTES. WHEN CAME BACK OUTSIDE, THERE WAS SMOKE ROLLING OUT OF THE WINDOW. PUT FIRE OUT. AFTER EXAMINING, THE FIRE APPEARED TO HAVE STARTED FROM SOMETHING ELECTRICAL IN THE CENTER COUNSEL ON THE RIGHT SIDE. IT CAUGHT THE SEAT ON FIRE, MELTED THE COUNSEL, AND THE ROOF. NO SMOKING OF ANY SORT HAS BEEN ALLOWED IN MY CAR SINCE I GOT IT. IT WAS STATIONARY WHEN THE FIRE STARTED, BUT IT WAS IMMEDIATELY AFTER BEING DRIVEN.*DT*JB
#11365589 |
REAR SEATS GET STUCK WHEN LOWERED DOWN AND WILL NOT RELEASE TO RETURN BACK UP. TO BE SPECIFIC, THE LEFT BACKSEAT AND CENTER SEAT (AS THEY ARE ATTACHED) ARE THE ISSUE.
#11351983 |
SEAT BELT LOCKS WHEN FOLDING DOWN REAR SEAT BACK MAKING THE SEAT AND SEATBELT UNUSABLE. THIS OCCURS WHEN STATIONARY AND ALSO WHEN IN MOTION. AND, IT HAPPENS EVERY TIME.
#11208520 |
CRASHNO FIRENO INJURIES0 DEATHS0 WHEN I PUT THE BACK SEATS DOWN TO CARRY ITEMS THE BACK SEAT WILL NOT GO BACK IN PLACE. YOU HAVE TO TAKE THE BOTTOM SEAT OUT AND REMOVE THE CENTER SEATBELT BOLT WHICH IS ATTACHED TO THE FRAME AND RELEASE THE PRESSURE ONCE YOU DO THIS THE RETURNS TO A NORMAL POSITION IT IS A SAFETY ISSUE. THE MIDDLE SEAT BELT RETRACTOR SEEMS DEFECTIVE. IT WAS STATIONARY. THIS HAS OCCURRED A NUMBER OF TIMES.
#11182532 |
DRIVER SEAT I HAVE A FORD FUSION 2013 THAT I PURCHASED BRAND NEW AND HAVE ALREADY HAD MANY ISSUES (SOME RECALLS AND SOME NOT). I AM CURRENTLY HAVING ISSUES WITH MY DRIVER SEAT MOTOR THAT MOVES SEAT FORD AND BACK FOR LEG ROOM. THE SIDE OF THE SEAT CLOSEST TO MIDDLE CONSOLE (RIGHT SIDE) SEEMS STUCK AND WILL NOT MOVE FORWARD. THIS RESULTS IN A DIAGONALLY ANGLED SEAT. I AM NOT A TALL PERSON, THEREFORE THIS ISSUES MAKES ME UNABLE TO DRIVE MY CAR. I HAVE RESEARCHED THIS ISSUE AND SEE SEVERAL OTHERS HAVE HAD THIS SAME ISSUE. WE BROUGHT IT INTO THE FORD DEALERSHIP WHERE WE PURCHASED THE CAR AND THE COST FOR SAID ISSUE IS OVER $2,000.00. SEEMS LIKE IF MULTIPLE PEOPLE ARE HAVING THIS ISSUE THEN THERE WAS CLEARLY SOMETHING WRONG FROM THE BEGINNING. ALSO- I SEE THERE IS ANOTHER SEAT RECALL FROM 2014 (FRONT SEAT BACKREST...
#11103773 |
REAR CENTER SEAT BELT GETS STUCK IN LOCKED AND WILL NOT RELEASE. TRAPPING OCCUPANT OR LOCKING THE 60 SEAT IN DOWN POSITION. MULTIPLE ONLINE COMPLAINTS WITHOUT RESOLUTION OR RECALL. MOST RESULTED IN SEAT BELT BEING CUT AND OWNER PAYING FOR IT. OUR VEHICLE WAS STATIONARY AND SEAT IS STUCK DOWN DUE TO LOCKED SEAT BELT.
#11102753 |
TL* THE CONTACT OWNS A 2013 FORD FUSION. AFTER LOWERING THE REAR SEAT TO PLACE AN ITEM IN THE TRUNK OF THE VEHICLE, THE CONTACT WAS UNABLE TO RAISE THE REAR SEAT OR RETRACT THE SEAT BELT. THE VEHICLE WAS TAKEN TO WYATT JOHNSON FORD (646 THOMPSON LN, NASHVILLE, TN 37204, (615) 244-3615) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT TECHNICAL SERVICE BULLETIN: SB-10053450-1184 EXTENDED THE WARRANTY FOR THE REPAIR OF THE SEAT BELT TO FIVE YEARS OR 60,000 MILES, WHICHEVER CAME FIRST. THE CONTACT EXCEEDED THE FIVE YEAR LIMIT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND CASE NUMBER: CAS-15092283 WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 59,950.
#11055845 |
I LOWERED THE REAR 60% SEAT AND THE SEAT BELT HAS LOCK AND WON'T RELEASE TO BE ABLE TO RAISE SEAT BACK INTO PLACE. THE SEAT BELT IS NOT LATCHED, BUT BELT IS SO TIGHT THAT THE SEAT ONLY RAISES A COUPLE INCHES
#10991030 |
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHEN THE REAR SEAT WAS LET DOWN, THE MIDDLE SEAT BELT IN THE REAR LOCKED. THE CONTACT WAS ABLE TO PUT THE SEAT BACK UP, BUT THE FAILURE WITH THE SEAT BELT CONTINUED. ALSO, WHILE THE CONTACT WAS DRIVING, THE REAR SEAT RANDOMLY SLAMMED BACK DOWN AND THE MIDDLE SEAT BELT LOCKED AGAIN. THE MANUFACTURER STATED THAT THERE WAS NO SERVICE CAMPAIGN OR MANUFACTURER RECALL FOR THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. UPDATED 07/13/17*LJ *CN
#10909913 |
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FRONT DRIVER SEAT FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V164000 (SEATS). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,035. UPDATED 12/20/16*LJ UPDATED 12/21/16.*JB
#10908565 |
BOLTS KEEP COMING OUT OF MY SEAT. WHILE, DRIVING AND COMING TO A STOP MY SEAT POPS AND FEELS LIKE IT IS GOING TO COME COMPLETELY OUT. I HAVE ALREADY HAD THIS PROBLEM FIXED TWO TIMES. THE DEALERSHIP IS SAYING MY CAR ISN'T UNDER A RECALL FOR THIS ISSUE. ALSO WHEN I AM STOPPED AND BEGIN TO ACCELERATE MY SEAT DOES THE EXACT SAME AS WHEN BRAKING.
#10889294 |
THE 3RD DOOR LATCH ON OUR 2013 FORD FUSION BROKE WHILE IN MOTION ON A CITY STREET WHILE MY CHILDREN WERE IN THE CAR. THE DOOR OPENED AND WAS NOT ABLE TO CLOSE. THIS ORIGINALLY HAPPENED TO OUR REAR LEFT SIDE DOOR BEFORE FORD HAD RECALLED THE PART. AS MY HUSBAND TURNED LEFT ON A CITY STREET THE DOOR OPENED. MY TODDLER WAS IN HER CAR SEAT NEXT TO THE DOOR AND MY 8 YEAR OLD SON HAD TO HOLD THE DOOR SHUT TILL HE COULD PULL OVER. THE CAR WAS JUST BARELY OUT OF WARRANTY MILEAGE, BUT ONLY 18 MONTHS. IT WAS NOT RECALLED AT THAT TIME. NEXT WAS OUR LEFT FRONT PASSENGER DOOR. MY HUSBAND WAS DRIVING A COWORKER HOME WHEN THE DOOR LATCH BROKE. HE WAS IN THE TOWN HE WORKS IN AND HAD TO LEAVE IT AT THEIR FORD DEALERSHIP, DUE TO THE FACT THAT DRIVING...
#10850140 |
THE ELECTRIC MOTOR ON THE FRONT PASSENGER SEAT STOPPED WORKING AND WITHOUT MANUAL CONTROLS THE SEAT CANNOT BE ADJUSTED.
#10837337 |
THE AIR BAG LIGHT ON THE DASH CAME ON. I TOOK IT INTO THE FORD DEALERSHIP AND THEY CLAIMED THAT THE WIRING HARNESS UNDER THE SEAT WAS CRUSHED , SUPPOSEDLY BY AN EMPTY JELLY JAR THAT WAS UNDER NEATH THE SEAT ON THE DRIVERS SIDE. I HAVE THE JELLY JAR AND ITS NOT EVEN BROKEN . FORD CLAIMS ITS MY FAULT AND TO GET IN TOUCH WITHMY INSURANCE COMPANY WHICH I HAVE BUT SINCE THE LIGHT (AIRBAG ) LIGHT HAS COME ON, MY SEAT DOESN'T WORK DOES NOT MOVE BACK OR FORWARD AND THE LIGHT THAT TELLS IF IF THE SEAT BELT IS FASTENED DOESN'T WORK. I HAVEN'T HEARD BACK FROM MY INSURANCE COMPANY BUT IM WONDERING IF MORE FUSION OWNERS THAN JUST ME HAVE HAD THIS PROBLEM WITH THE WIRING HARNESS AND IF THE PROBLEM IS DUE TO THE LOCATION OF THE WIRING HARNESS RATHER THAN THE JELLY JAR...
#10789152 |
DRIVER SEAT RATTLE DURING ACCELERATING AND BRAKING, THE NOISE IS KIND LOUD, AND VERY NOTICEABLE. THE CAR HAS ALREADY DONE THE FRONT SEAT RECALL.
#10733743 |
WHEN THE CAR WAS STARTED IT INDICATED A SAFETY SENSOR WASN'T WORKING. EVERYTHING ELSE SEEMED FINE. WHILE DRIVING DOWN THE ROAD THE AIR/DEFROST SYSTEM STOPPED WORKING CAUSING WINDOWS TO FOG, I ALSO LOST CONTROL OVER THE VOLUME AND ALL OF THE CONSOLE SYSTEMS. ONLY 2 OF THE WINDOWS WOULD GO DOWN. BEFORE I WAS ABLE TO PULL OVER (ABOUT 5 MINUTES) EVERYTHING STARTED WORKING AND AT THE SAME TIME WHILE DRIVING MY ELECTRONIC SEAT STARTED MOVING FORWARD. FINALLY STOPPING MAYBE IN ONE OF THE PRE-PROGRAMED POSITIONS. WE HAVE HAD PRIOR ISSUES THIS PAST WINTER WITH LOSING CONTROL OVER THE CONSOLE CONTROLS AND THE HEAT SHUTTING OFF. THIS IS THE FIRST TIME HAVING ISSUES WITH THE SEAT MOVING ON ITS OWN WHILE DRIVING. NOTHING WAS DONE BECAUSE WE WERE INFORMED THAT THERE WAS NO CODE GIVEN WHEN WE BROUGHT IT IN TO BE FIXED AND SINCE IT WAS NOT EXHIBITING THE...
#10713781 |
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V579000 (AIR BAGS, SEATS) IN JANUARY OF 2015; HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT FELT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE. UPDATED 7/21/15*CN THE CONSUMER RECEIVED ANOTHER RECALL REGARDING PAWL SPRING TAB INSIDE THE DOOR LATCHES. UPDATED 08/04/15*JB
#10706734 | Crash
HIT DEER GOING 45 MILES AN HOUR WHEN HE RAN OUT IN FRONT OF ME. VEHICLE CHECK WAS DEPLOYED. SAID AIRBAG ACTIVATED. NEITHER THE AIRBAG WENT OFF NOR DID THE SEAT BELT RESTRAINT TIGHTENED. OBTAINED 7000.00 IN FRONT END DAMAGE INCLUDING RADIATOR, HOOD FENDERS AND PUSHED IN DRIVER DOOR. POLICE OFFICER CHECKED THE AIRBAG FOR ME AND STATED THAT I NEEDED TO LET THEM KNOW IT SHOULD HAVE DEPLOYED AND DID NOT. HAD VEHICLE TOWED AND CALLED PECK FORD. AFTER 3 WEEKS IN THE AUTO REPAIR STATED THEY RAN A CHECK AND IT SEEMED THE AIRBAG WAS FINE. THEY HAD TO DO A REALIGNMENT AND THE RADIATOR HOSE AND BOLTS SNAPPED OFF PLUS THE BODY WORK. FORD STATED IT WAS IN A RECALL BUT THAT THEY WOULD NOT HAVE THE PARTS FOR A YEAR. I TOLD THEM I WAS AFRAID TO DRIVE IT AND TOLD THEM ABOUT THE ACCIDENT AND...
#10681871 | Crash
WAS DRIVING APPROXIMATELY 50 MILES PER HOUR WHEN DEER HIT CAR IN FRONT . THE IMPACT TOOK OUT FRONT BUMPER BUMPER GUARD HOOD LEFT FENDER AND LEFT DOOR. THE RADIATOR BOLTS CRACKED AND DROPPED THE RADIATOR. I WAS THROWN FORWARD BUT NEITHER SEAT BELT TIGHTENED OR AIR BAG WENT OFF. THE SYSTEM RADIO WENT INTO SYSTEM CHECK AND CONTINUALLY CHECKED , STATING AIRBAG DEPLOYED BUT IT DID NOT DEPLOY. ONE SIDE OF THE SEAT ON DRIVERS SIDE WILL NOT RISE WHEN TRYING TO BRING SEAT UP AND SO SEAT SAGS TO LEFT OFFICER THAT I CALLED TO THE SCENE STATED THAT IT LOOKED LIKE THE AIRBAG STARTED TO DEPLOY BUT WHEN I GOT THE CAR FIXED THEY SAID THEY FOUND THE AIRBAG STILL IN TACK. BOTH PARTIES POLICE AND MECHANIC STATED THAT THEY WERE SURPRISED AIRBAG DID NOT GO OFF. I CALLED FORD ABOUT THE RECALL AND THEY SAID CANNOT...
#10660148 |
THERE IS A SHARP EDGE ON THE SEAT RAILS. I CUT MY FINGER DEEPLY RETRIEVING A NAPKIN THAT FELL BETWEEN THE DRIVERS SEAT AND CENTER CONSOLE. *TR
#10637679 |
THIS IS AN ONGOING PROBLEM. THERE IS A GAP BETWEEN THE CONSOLE IN THE MIDDLE OF THE SEATS AND THE SEATS. THINGS(FOR EXAMPLE PHONES, MAKE UP, ANYTHING THAT I CARRY) FALL INTO THE GAP ALL THE TIME. THE PROBLEM IS THAT WHEN I PUT MY HAND INSIDE THE GAP TO PICK UP WHATEVER FALLS, THE MECHANISM HAS VERY SHARP EDGES WITH OIL THAT CUT YOUR SKIN. I HAVE CUT MY HANDS MANY TIMES WITH THOSE SHARP EDGES.WE HAVE TRIED OUR BEST TO BE CAREFUL BUT STILL GETTING CUT. THE CUTS ARE VERY PAINFUL AND ANNOYING. SINCE THE BEGINNING, I EXPRESSED MY CONCERNS TO THE FORD DEALER, THEY TOLD ME THAT OTHER PEOPLE COVER THE GAPS WITH TOWELS.THEY SAID THERE IS NOTHING THEY CAN DO ABOUT IT. I NOTICED THAT THE 2014 MODELS DO NOT HAVE THAT PROBLEM.THEY CORRECTED THE SAFETY ISSUE IN THE 2014 FUSION MODEL. *TR
#10628963 |
REAR SEAT WAS FOLDED DOWN, REAR CENTER SEAT BELT LOCKED ITSELF IN THE RETRACTED POSITION. REAR SEAT, DRIVER SIDE, WOULD NOT GO BACK UP DO TO CENTER BELT BEING LOCKED. TOOK CAR TO DEALERSHIP, REAR CENTER SEAT BELT WAS REPLACED. *TR
#10626244 |
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V164000 (SEATS). HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
#10598968 |
THE AIRBAG WARNING LIGHT WILL NOT TURN OFF INDICATING THERE IS A MALFUNCTION (PER THE MANUAL). THEREFORE I NEED TO TAKE IT BACK TO DEALER TO GET IT CHECKED. ONE OF THE 3 MEMORY BUTTONS FOR THE ELECTRONIC SEAT ADJUSTMENTS IS NOT WORKING PROPERLY. *TR
#10496583 |
SEAT HEADRESTS SIT TOO FAR FORWARD CAUSING BACK AND NECK PAIN. CANNOT ADJUST TO A COMFORTABLE DRIVING POSITION. *TR

Other 2013 FORD FUSION Problem Areas

Steering 376 complaints Engine 373 complaints Power Train 269 complaints Unknown Or Other 178 complaints Electrical System 154 complaints Structurebody 149 complaints Fuelpropulsion System 118 complaints Air Bags 100 complaints Seat Belts 98 complaints Engine And Engine Cooling 69 complaints Latcheslockslinkagesdoorslatch 52 complaints Service Brakes 50 complaints Vehicle Speed Control 38 complaints Latcheslockslinkages 33 complaints Exterior Lighting 28 complaints Wheels 28 complaints Electronic Stability Control Esc 24 complaints Visibilitywiper 23 complaints Service Brakes Hydraulic 17 complaints Fuel System Gasoline 15 complaints Structurebodydoor 11 complaints Suspension 10 complaints Back Over Prevention 5 complaints Equipment Adaptivemobility 5 complaints Lane Departure Assist 5 complaints Power Trainautomatic Transmission 5 complaints Tires 4 complaints Traction Control System 4 complaints Wheelslugsnutsboltsstuds 4 complaints Steeringrack And Pinion 3 complaints Vehicle Speed Controlaccelerator Pedal 3 complaints Visibilitypower Window Devices And Controls 3 complaints Firerelated 2 complaints Forward Collision Avoidance Automatic Emergency Braking 2 complaints Forward Collision Avoidance Warnings 2 complaints Fuel System Gasolinedeliveryfuel Pump 2 complaints Fuel System Gasolinestorageevaporative Emissionscanister 2 complaints Power Trainautomatic Transmissioninternalbearingsbushings 2 complaints Steeringelectric Power Assist System 2 complaints Steeringhydraulic Power Assistpower Steering Fluid 2 complaints Visibility 2 complaints Back Over Prevention Rearview System Braking 1 complaint Electrical Systeminstrument Panelspeedometerodometer 1 complaint Electrical Systemsoftware 1 complaint Engine And Engine Coolingcooling System 1 complaint Engine And Engine Coolingexhaust Systememission Controlcrankcase Pcv 1 complaint Equipment 1 complaint Equipmentelectricalnavigational Systemglobal Positioning System 1 complaint Equipmentelectricalradiotape Deckcd Etc 1 complaint Exterior Lightingheadlights 1 complaint Exterior Lightingturn Signal 1 complaint Forward Collision Avoidance Adaptive Cruise Control 1 complaint Fuel System Gasolinedeliveryfuel Pumpcontroldrive Module 1 complaint Fuel System Gasolinestoragetank Assembly 1 complaint Interior Lighting 1 complaint Lane Departure Blind Spot Detection 1 complaint Latcheslockslinkageshoodlatch 1 complaint Latcheslockslinkagestrunk Lidlatch 1 complaint Power Trainautomatic Transmissioncontrol Module Tcmpcmtecm 1 complaint Power Trainautomatic Transmissioninternalgears 1 complaint Power Trainautomatic Transmissionlever And Linkagefloor Shift 1 complaint Power Trainautomatic Transmissiontorque Converter 1 complaint Power Trainmanual Transmissionfloor Shift Assembly 1 complaint Seat Beltsfront 1 complaint Seat Beltspretensioner 1 complaint Service Brakes Hydraulicantilocktraction Controlelectronic Limited Slipwheel Speed Sensortone Ring 1 complaint Service Brakes Hydraulicfoundation Componentsdiscpads 1 complaint Steeringcritical Fasteners 1 complaint Steeringlinkages 1 complaint Structure 1 complaint Structurebodyhatchbackliftgate 1 complaint Structurebodyhoodhinge And Attachments 1 complaint Suspensionrearshock Absorber 1 complaint Tirespressure Monitoring And Regulating Systems 1 complaint Vehicle Speed Controlcruise Control 1 complaint
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