2017 FORD EXPLORER Engine Problems

220 NHTSA complaints on file

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All Engine Complaints — Page 2

#11579778 |
Vehicle began leaking coolant. No warning lights came on or anything. Took into repair center and they advised that the water pump needed to be replaced. Over $3,000 to repair and the car is barely over 100,000 miles. Seems to be a major defect as I have read many complaints about this issue.
#11577632 |
I was driving on the highway at around 60 mph, I accelerated to pass a car and then the "power" just cut off. The check engine light came on and having my foot on the gas did nothing and the car began to decelerate. Then it started to cycle between kicking in and cutting off for a few seconds, as if it was "catching". Then as I moved over towards the shoulder for safety it resumed normal operation.
#11577467 |
My transmission went out at 70k miles. Ford told me it was the engine causing the transmission to seize but since they didn’t have an official recall on it, they wouldn’t fix it. It cost me 5k to fix and they had to get 3 different transmissions from ford because the first two were defective. I was out of a car for 8 months
#11576546 |
The contact owns a 2017 Ford Explorer. The contact stated that the check engine warning light was illuminated on the instrument panel. The vehicle was initially taken to an independent mechanic to be diagnosed. The contact was informed that the coils and spark plugs were damaged and needed to be replaced. The vehicle was then taken to a dealer where a diagnostic was performed; the diagnostic test showed that coolant had leaked into cylinder #3. The manufacturer was notified of the failure but offered no assistance; the contact was referred to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was 54,186.
#11576723 |
- Transmission/torque convertor has and is failing. Results in lack of acceleration during launch, sluggish vehicle operation and shudder - Known issue with this make/model/year of vehicle. Failure of the above began at 40,000 some miles and is presently not driveable at only 67,000 miles without an $8-$10,000 repair for a new transmission. - Confirmed with dealer the above issue and is in writing and submitted Case #CAS-47518676-K5Y6Y7 with Ford directly. Located letter sent to dealerships regarding this very issue dated 10/2020. - Vehicle has not been in any accidents, but am receiving a "warning" light indicating failure.
#11575497 | Fire
On Friday March 1, 2024 approximately 10:30pm. My SUV caught on fire while parked and off.
#11574408 |
Since owning vehicle with around 60k, 2 serpentine belts have been replaced, high pressure hose replaced, water pump is now failing. Looking online, this vehicle has been plagued with issues and no recalls? A failing water pump from 2011 models on? Not sure how a car can have over $10k in problems and no recalls.
#11574588 |
Head gasket failure allowing coolant to leak into cylinder 1. Starts rough, but could result in lost of power or engine failure while driving. Ford dealer has confirmed the issue and said this shouldn't happen to a car with only 77,500 miles on it (2017 Ford Explorer XLT 4WD 2.3L Ecoboost 4 cyl. engine). Have to repair or replace engine depending upon the extend of damage.
#11573439 |
The contact owns a 2017 Ford Explorer. The contact stated that the odor of burning oil was present coming from the engine compartment. The vehicle was taken to the local dealer who diagnosed that the "Power Take Off Unit" was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 76,115.
#11570973 |
The water pump is in the engine on this vehicle. You have no clue if it is leaking and it can cause your vehicle's engine to blow. It is also a very very costly repair for a water pump.
#11567944 |
Issue with CAM Phasers when looking into the problem I noticed there was a recall for other 3.5 EcoBoost engines on other models but not on a Ford Explorer with the same engine.
#11566699 |
Exhaust fumes entering inside vehicle when idling and driving on the road. Must drive with windows open and still cannot drive for over a few miles. Get a headache and effects lungs. Vehicle is now parked and cannot use. Exhaust is leaking near engine. Looks like a cracked manifold. Unsafe to use. Date this occurred is an estimate because I do not know how long this has been a problem. There are other 2017 models with the same issue.
#11562099 |
Car wouldn't start. All the water had run out due to coolent leak near water pump and in finding it they found leak near front engine mount. These are problems that other 2017 explorer owners have also complained about online. In addition, Kirkland Ford stated they are backed up on repairing the toe link and roof repair due to lack of certified mechanics. The 2017 whole vehicle should have been recalled due to the cheap parts used which has caused me to continually go in to have recalls fixed. While there they end up causing more issues causing me thousands in repair bills. I have scheduled with independent car repair shop for them to give me estimate of repairing the above items for January 10 the first date they had available.
#11558419 |
Car dies repeatedly while on the road driving and also while parked. Car has errors on dashboard when attempting to turn on, which I have a video of. First mechanic was able to replicate issue once and got some scan tool codes but he said after that, they all cleared out and he wasn't able to replicate. Car was given back to us, drove to store died and it wouldn't start in parking lot. Mechanic sent tow truck, car started when tow truck arrived. Took car to Ford, tech unable to replicate, car returned to us. Car died once again, which is when I took the error video and took the car back to Ford and showed service rep the video. Ford still unable to figure out the issue. We told Ford to keep the car because it isn't safe to drive until we find and fix the issue. Car...
#11556076 |
I experienced the expulsion of coolant underneath the hood of my vehicle in the parking lot / driveways the past month or so. I took this into my mechanic and they diagnosed with water pump failure, need of timing chain assessment and 12 hours of expected labor. This issue has been recalled in Canada, but not here in the U.S. This is a significant amount of money to fix this and a safety issue as this vehicle is often driven in rural areas late at night. If inspection upon request is needed I can make it available.
#11555500 |
The contact owns a 2017 Ford Explorer. The contact stated while driving 65 MPH, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle was able to restart. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to diagnose the failure. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 144,000.
#11555510 |
The car started overheating while on my way home from a trip. I had to get a wrecker to haul it in. Ford offered no help. It was the water pump. Milage at the time was 103,000, Cost to fix $3000. So no Thanksgiving for me this year.
#11554574 |
My 2017 Ford Explorer XLT - eco boost (72,524 miles) vehicle was misfiring (running really rough) at startup the last week or so and the engine light came on and stayed on. The vehicle was serviced in July of this year and there was no mention of the problem. Upon paid inspection today (11/10/23) and diagnosis at my local AAA Car repair service they reported the following: Engine code P0303 - no 3 misfire. The no 3 plug is very clean, which is not good (as it likely means a leak of coolant from head gasket). Upon pulling the number 3 plug, it was confirmed that there was a coolant leak from the Head Gasket. AAA car repair indicated that this was not normal for a car with this low of mileage and shouldn't happen this soon. They said they did not do this type of work and advised I...
#11550807 |
Mechanic confirmed water pump failure. Explorer was brought to mechanic for issue with heater. Upon inspection by mechanic, the coolant was low. Mechanic filled the coolant and left the vehicle idling. Water was seen leaking from undercarriage. Vehicle cannot be safely driven until water pump is replaced. Minimum cost of $2000 to complete repair.
#11550218 |
THE VEHICLE LOSES POWER AT TIMES. WHEN GOING TO ANOTHER LANE OR PULLING OUT IN TRAFFIC, IT WILL SURGE LOOSING POWER. I NOTICED IT SHORLTY AFTER PURCHASING IT. IGNORED IT FOR A LONG TIME BUT HAVE HAD TO DRIVE IT MORE LATELY AND FEEL UNSAFE DOING SO. THE VEHICLE HAS NOT BEEN INSPECTED BY ANYONE. IT HAS LESS THAN 25,000 MILES ON ITAND THE PROBLEM SEEMS TO BE GETTING WORSE
#11549631 |
While driving cross country, driver began to experience lag in acceleration and delayed shifting. In some cases, noted transmission was not down shifting. At destination, the check engine light came on and we took the vehicle into a Ford dealership for repair. It should be noted that there was a low coolant light just prior to the trip and we filled up approximately a quart to bring it back to serviceable limits. The dealer called after several hours to explain the car would need a new 2.3L EcoBoost engine and new Automatic transmission. The engine had evidence of coolant in the engine/oil. The transmission was diagnosed to have a failure of an internal component. The vehicle was been regularly serviced for the 79000 miles with no previous warning lights. We currently have the vehicle in our garage trying to decide if it's worth fixing for $25000 quoted by the dealer.
#11548835 |
continuous highway cruise speed shudder in 6th gear between 50 and 60 MPH
#11540758 |
The contact owns a 2017 Ford Explorer. The contact stated while driving 40 MPH, the vehicle jerked. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the coil and the water pump needed to be replaced. The coil was replaced; however, the water pump was not replaced. The manufacturer was made aware of the failure and referred the contact to an authorized dealer for diagnostic testing. The vehicle was not repaired. The failure mileage was approximately 80,000.
#11540809 |
The contact owns a 2017 Ford Explorer. The contact stated that while parked with the engine idling the message "Engine Too Hot to Operate" was displayed and the engine temperature gauge indicated that the engine had overheated. The vehicle was towed to the local mechanic who diagnosed that the water pump and timing chain were faulty and needed to be replaced. The water pump and timing chain were replaced, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 132,000.
#11539317 |
WATER PUMP FAILURE. ENGINE LIGHT CAME ON. BY THE TIME I COULD PULL OFF THE FREEWAY (1 MINUTE) THE ENGINE HAD STALLED AND THE CAR WOULDN'T START. TOWED TO REPAIR SHOP AND LEARNED THE PUMP FAILURE HAD ALLOWED WATER AND OIL TO MIX THROUGHOUT THE ENGINE. METAL SHAVINGS WERE FOUND IN THE ENGINE. ENGINE HAD TO BE REPLACED. TOTAL COST BEFORE THE VEHICLE WAS READY: OVER $11,000
#11539028 |
I noticed that I had to refill the coolant/water on my car because it was low. When I got out of my work I noticed there was water on the floor, but I didn't think of anything because my car was doing fine. When I was almost home I noticed the car fans were like trying to compensate for the heat, but when I look at my dash. My car was overheating with the engine light. I parked it and noticed the water I put this morning was all gone and the car was still leaking. Come to find out it was the water pump and the engine.
#11538399 |
2017 Ford Explorer with 114,000 miles. Engine coolant light came on while driving. The car was taken to a Ford Dealer and diagnosed with a failed water pump. As the water pump is installed inside of the engine this is now a major repair and if not caught early, can cause permanent damage to the engine. This failure can cause the engine to stop leaving you stranded. Currently having the engine repaired at Ford Auto Nation in Tustin Ca.
#11537007 |
The contact owns a 2017 Ford Explorer. The contact took the vehicle to a dealer for routine maintenance and was informed by the service technician that the water pump was leaking coolant into an engine cylinder. The contact was provided an estimate for the repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 60,000.
#11535354 |
Coolant was found to be infiltrating cylinders 2 & 3 of the engine. The engine was idling roughly and just about died before the check engine light came on. The service center did a pressure check and used a bore scope to confirm that there was coolant in the cylinders. My understanding of this problem is that the engine begins to misfire as coolant and oil mix and the cylinder walls start and other components deteriorate. When deterioration is bad enough the engine can quit. This can happen at any time including at high speeds on the highway. I'm not totally sure how long the rough idling had been going on, but the incident where the engine almost died and the check engine light came on was at about 80,000 miles. My guess is that the rough idling started around 70,000 miles -- give or take. Ford has not yet...
#11534879 |
The water pump went bad which cost me 1500 dollars and the shop whom done it had replaced 15 water pumps on the exact make and model car as mine this year!
#11534413 |
The contact owns a 2017 Ford Explorer. The contact stated while driving 65-70 MPH, the engine seized. The contact was able to veer to the side of the roadway. The contact stated that upon attempting to restart the vehicle, the message "No Oil Pressure" was displayed. The vehicle was towed to the dealer, where it was diagnosed that the head gasket was blown, causing coolant and oil to mix. The dealer diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 141,000.
#11534215 |
OVERHEATING WARNING ILLUMINATED, RESULTED IN VEHICLE SHUTTING DOWN WHILE BRIEFLY PULLING OVER IN A PARKING LOT TO GET DIRECTIONS TO A SPECIFIC HOSPITAL ENTRANCE. STOP TO SHUT DOWN, ABOUT 1 MIN. THIS HAS OCCURRED A TOTAL OF 7 OTHER TIMES OVER THE COURSE OF THE LAST 12 MONTHS, BEGINNING WITH THE FIRST ONE IN JULY OF 2022. MY WIFE WAS IDLING WHILE AWAITING TO PICK UP THE KIDS FROM A GYMNASTICS CLASS. OVERHEATING WARNING ILLUMINATED, RESULTING IN THE VEHICLE SHUTTING DOWN. A MECHANIC WE KNOW WAS ALSO THERE AWAITING HIS CHILDREN AND DISCOVERED VERY LOW COOLANT LEVEL. IT WAS FILLED & THINGS SEEMED FINE UNTIL THIS SPRING, WHERE IT IS A BI-WEEKLY OCCURRENCE. COOLANT BOTTLES ARE ON STAND-BY AS WE HAVE NO OTHER OPTION. EVEN IF THE WATER PUMP IS FAILING, THIS IS ALL WE HAVE TO WORK WITH. OUR OTHER VEHICLE JUST SHUT DOWN MID-DRIVE IN MARCH. IT WAS...
#11531949 |
When driving the vehicle, it displayed a dashboard message "Engine Coolant Over Temperature". The vehicle was brought to the local Ford dealer where it is routinely serviced. Grapevine Ford identified that the water pump needed replacing. The part was $419 but it required 14 hours of labor to install it for a labor charge of $3,425. While the part failure isn't common but it can happen, 14 hours of labor to replace it is the real issue This is clearly an extremely serious design issue. What can the consumer do? A vehicle is needed & the repair was authorized. Reviewing the NHTSA website, multiple similar complaints were found. However, none of them referenced the extremely high labor charge to replace the water pump, which is the real issue.
#11528823 |
For the third time in six months I had an unintended acceleration when stopped and shifting from drive to reverse or the other way. The rpm’s go way up, if I didn’t have my foot on the brake the vehicle may have crashed, injured someone, etc. Ford dealer was not helpful at all, saying they had no prior reports. I had same problem on previous Explorer but traded it in.
#11526983 |
The contact owns a 2017 Ford Explorer. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to an independent mechanic, where the vehicle was diagnosed, and it was determined that the head gasket had blown/failed coolant leaked into cylinder # 4. The vehicle was not diagnosed or repaired. Ford Corporate was contacted and informed of the problem as dealership did not manufacture the vehicle. Upon investigation, the contact associated the failure with TSB: 19-2346; however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 95,000.
#11526892 |
Car overheating, coolant holder looks empty, I added coolant and it overflowed. Once I opened the air tank all the coolant came up from below and over flowed. Took to Ford of West Covina and they said I have a water pump leak. Yet I see no leaking ever in my garage or driveway. Car is fairly new and I always take it to get serviced on time and I am very caring to my cars. I took my car for service on 2/23/2023 to Ford of West Covina where I have always gone to and they didn’t tell me anything was wrong with my vehicle, but now looking at the after visit summary paper work it says coolant leak. The service team told me my vehicle was in good condition when I picked my car up.
#11526461 |
2017 Ford Explorer 92,361 miles. Car started over heating going 45 miles per hour. Pulled over and then had car towed to the mechanic. Mechanic said water pump was done and coolant had leaked in to the engine and engine was destroyed. Car needs a whole new engine replacement. This is happening with many Ford Explorers and Ford refuses to recall them or do anything about it!
#11526001 |
The contact owns a 2017 Ford Explorer. The contact stated that the engine overheating message was displayed on the instrument panel. Upon inspection, the contact discovered that the coolant level was low, and added coolant to the reservoir. The vehicle was taken to two independent mechanics and was informed that the water pump had failed, causing a coolant leak. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The vehicle was not repaired. The failure mileage was approximately 80,000.
#11526053 |
1 week ago the check engine light came on as the car was very heated. Coolant was used and the warning went off. A few days later the car was taken to have an oil change and we realized the coolant level was low and there was old coolant fluid dried onto the underneath of the car and a bead of coolant seen. The car was taken to the garage and a leak was found in the water pump, with coolant leaking from the seep whole. The water pump is located underneath the engine which requires an expensive long process to remove the engine and other parts to fix. The car is only 6 years old with 83K miles and a major component has failed which can not be easily accessed. The water pump has now been moved to another location in more recent models. There is a class law...
#11521717 |
The contact owns a 2017 Ford Explorer. The contact stated that the vehicle had experienced unintended surging and engine revving. During the failure the driver had difficulty stopping the vehicle while depressing the brake pedal. The contact stated that the failure had occurred while driving at various speeds, and also while the vehicle was stationary and idling. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The VIN was not available. The failure mileage was 35,000.
#11519855 |
Own a 2017 Ford Explorer, bought new. Took into Ford today for routine maintenance, rotate tires, Oil & Filter. Vehicle has approximately 85,000 miles on it. Upon completion tech advised me they found a radiator leak towards the front of the car. When asked if it was radiator or something else, tech advised they wouldn't know until vehicle was broken down to find where leak was from. Took to independent mechanic to check the issue. Faulty water pump was found to be causing the problem. Reservoir was found empty. No warning lights ever came on. Repairs are being done and am notifying Ford.
#11514894 | Crash
My suv begin to run hot and instantly water begins to boil and I was trying to pull off the road immediately.with no warning from the forward collision as a car hit me. Got a quote from many dealerships or mechanics who says that the water pump failed and is a common problem with my suv and it quoted 2500 with a two week time frame because the water pump is built inside the engine no one wants to work on it due to risk. Help!
#11513029 |
Both turbos failed and so did the water pump. Less than 90,000 miles. When the turbos failed, there was smoke from the tailpipes. Then there was noise under the hood. When the water pump failed, there was water leaking under the vehicle. Yes, the problem was diagnosed and fixed by the Ford dealership. One of the turbos was fixed last year. The water pump was fixed in December. The other turbo is waiting to be fixed because Ford changed the part due to manufacturing issues and we are currently going on 3 months without a vehicle. The turbos or water pump failure would have been a catastrophic engine failure at some point. Apparently this is a known issue with the 3.5L EcoBoost engines, but Ford has not issued a recall. Fortunately I have a Blue Oval Certified warranty on my Explorer, so the repair is covered. There were no lamps...
#11511500 |
Need a new transmission when I need to press the gas it won’t go it like I’m just pushing the gas in park
#11510913 |
Vehicle began overheating and repair shop advised it appears to be a water pump issue. The vehicle only has 107000 miles on it. Was quoted $2500-3000 for repair due to pump being built into the engine.
#11508733 |
Pulled my Explorer into the driveway because the temperature gauge came on While driving up my hill. Then when pulling in the driveway there was fluid leaking throughout my driveway and then there was a big puddle. I had it towed to a local service station in my town and I just got the estimate. The water pump was no good. I have only 74,599 miles on my SUV. I just found out that in the past (2011-2016) Explorers had issues with the water pumps. I brought it to a local auto repair station because I couldn't get my explorer in for 3 weeks at a local dealership.
#11507982 |
Internal water pump failed. Dealer indicated that it needs replacement at a cost of $4,000. This is a know issue for Ford Explorer models for multiple years going back to 2011 including the model year 2017. Ford has not recalled the vehicles with this safety issue. Vehicles can overheat and cause engine damage including my location in the Phoenix Desert.
#11504831 |
The transmission would slip and/or lag. This started around 65k miles. It was reported to the dealer, they couldn’t reproduce it. Then at 101k miles the engine started vibrating when in gear and idling. Motor mounts were replaced, but the problem persisted. Eventually got the entire transmission replaced.
#11505072 |
Coolant intrusion into the motor causing the motor to overheat Ford recommend new motor but will not take responsibility of the cost. There was a recall on the 2.0 motor but not on the 2.3 and it is the same design of motor. The problem is the way Ford design the motor the new ones after 2017 are designed differently.
#11503819 |
Water pump leaking

Other 2017 FORD EXPLORER Problem Areas

Unknown Or Other 340 complaints Structure 331 complaints Structurebody 239 complaints Power Train 104 complaints Electrical System 78 complaints Steering 70 complaints Wheels 58 complaints Engine And Engine Cooling 53 complaints Suspension 45 complaints Fuelpropulsion System 41 complaints Visibilitywiper 38 complaints Air Bags 31 complaints Service Brakes 21 complaints Vehicle Speed Control 20 complaints Seat Belts 17 complaints Seats 16 complaints Tires 16 complaints Visibilitywindshieldcritical Fasteners 14 complaints Engine And Engine Coolingexhaust System 12 complaints Structurebodyroof And Pillars 12 complaints Exterior Lighting 8 complaints Power Trainautomatic Transmissiontorque Converter 8 complaints Visibilitywindshield 7 complaints Engine And Engine Coolingcooling Systempump 6 complaints Structurebodydoor 6 complaints Fuel System Gasoline 5 complaints Tirestreadbelt 5 complaints Electronic Stability Control Esc 4 complaints Back Over Prevention Warnings 3 complaints Electrical Systeminstrument Panelspeedometerodometer 3 complaints Forward Collision Avoidance Adaptive Cruise Control 3 complaints Forward Collision Avoidance Warnings 3 complaints Lane Departure Blind Spot Detection 3 complaints Power Trainautomatic Transmission 3 complaints Visibilitysunmoon Roof Assembly 3 complaints Engine And Engine Coolingexhaust Systemmanifoldheadermufflertail Pipe 2 complaints Forward Collision Avoidance Automatic Emergency Braking 2 complaints Latcheslockslinkages 2 complaints Latcheslockslinkagesdoorslatch 2 complaints Suspensionrear 2 complaints Visibilityglass Siderear 2 complaints Air Bagsfrontaldriver Clockspringspiral Cassette 1 complaint Back Over Prevention 1 complaint Back Over Prevention Sensing System Camera 1 complaint Electrical Systemignition 1 complaint Electrical Systemwiringfuses And Circuit Breakers 1 complaint Electrical Systemwiringrelayssolenoids 1 complaint Engine And Engine Coolingcooling Systemradiator Assembly 1 complaint Engine And Engine Coolingengineoillubricationpump 1 complaint Engine And Engine Coolingexhaust Systememission Control 1 complaint Engine And Engine Coolingexhaust Systememission Controlcatalytic Convertor 1 complaint Equipment 1 complaint Equipmentapplianceair Conditioner 1 complaint Equipmentelectricalinfotainment 1 complaint Lane Departure Assist 1 complaint Latcheslockslinkageshatchbackliftgatelock 1 complaint Power Trainaxle Assembly 1 complaint Seat Belts Rearotherbuckle Assembly 1 complaint Seat Beltsfrontbuckle Assembly 1 complaint Service Brakes Airdisccaliper 1 complaint Steeringlinkagestie Rod Assembly 1 complaint Structurebodydoorhandleexterior 1 complaint Structurebodydoorhinge And Attachments 1 complaint Structurebodyhood 1 complaint Structurebodytrunk Lid 1 complaint Structureinterior Panelsdoor 1 complaint Suspensionrearaxlenon Powered Axle Assembly 1 complaint Tether Lower Anchor On Car Seat Or Vehicle 1 complaint Tirespressure Monitoring And Regulating Systems 1 complaint Vehicle Speed Controlaccelerator Pedal 1 complaint Vehicle Speed Controlthrottle 1 complaint Visibility 1 complaint Visibilitydefrosterdefoggerhvac System 1 complaint Visibilitydefrosterdefoggerhvac Systemcondensorevaporator 1 complaint Visibilitydefrosterdefoggerhvac Systemrear Window 1 complaint Wheelslugsnutsboltsstuds 1 complaint
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