NHTSA Complaint #11526053 — 2017 FORD EXPLORER

1 week ago the check engine light came on as the car was very heated. Coolant was used and the warning went off. A few days later the car was taken to have an oil change and we realized the coolant level was low and there was old coolant fluid dried onto the underneath of the car and a bead of coolant seen. The car was taken to the garage and a leak was found in the water pump, with coolant leaking from the seep whole. The water pump is located underneath the engine which requires an expensive long process to remove the engine and other parts to fix. The car is only 6 years old with 83K miles and a major component has failed which can not be easily accessed. The water pump has now been moved to another location in more recent models. There is a class law suit in process involving many people to address this design flaw and safety hazard. One website alone has over 100 people complaining about this issue with many cars seizing completely on roads whilst in use. There is no recall currently for this problem but dealerships, auto shops are aware of the problem.