2012 FORD EXPLORER Steering Problems

When my car starts in the morning I receive a warning that the power steering is not working. I cannot turn the wheel and am at the point where I have to stop and start my car until the power steering comes back on. I am very concerned that this will happen while driving and I will be in a serious accident. I do not want to drive the car on the highway. I took this to Ford in Feb 2022 because Firestone informed me that there was a recall for this issue. Ford said the warning had been cleared after taking my car for about 3 days. This keeps happening so I called Ford twice in September 2022 and they told me the recall was expired. I took this to Lorentz this week and they confirmed the power steering issue and recall.

Power steering suddenly failed. Power steering assist light would come on spontaneously, but go off again after vehicle was restarted. Took vehicle to a local shop and was informed about the recall. Ford refuses to make repair claiming mileage has exceeded. Vehicle was not included in original recall, and we have received no paper work informing us about this recall

The contact owns a 2012 Ford Explorer. The contact stated while starting the vehicle, the power steering warning light illuminated. The contact turned off and restarted the vehicle and the warning light disappeared. The contact stated that on another occasion, after restarting the vehicle the warning light remained illuminated. The vehicle was towed to the dealer and the contact was informed that the steering rack assembly needed to be replaced. The manufacturer was contacted and stated that the VIN was not included in NHTSA Campaign Number: 14V286000 (Steering) and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 120,000.

The vehicle loses steering ability at highway speeds. I have taken it to my local mechanic and been told it is a programming issue from ford. It was reprogrammed by ford several times under the previous steering recall.

Power steering failed while driving the car. Car displays warnings of Power Steering Assist failure, Service AdvanceTrac, and Terrain Management System failure. I took the car to my dealer, who advised that the issue is tied to Ford recall 15N01 and my vehicle would need a new steering rack, however, Ford denied the warranty coverage as outside the 10-year time period. When I contacted Ford to note that the May 17, 2019 letter posted on the NHTSA website to dealers and service centers appears to waive the 10-year time and 150,000 mile limitation for warranty coverage, Ford refused to pay for the repair and stated that the NHTSA notice was not an official Ford document.

The contact's wife owns a 2012 Ford Explorer. The contact stated while his wife was driving 30-35 MPH, the steering wheel seized and the message "Power Steering Assist Fault" was displayed. The contact was able to veer to the side of the roadway. The contact stated that upon turning off and restarting the vehicle several times, the steering wheel regained power steering functionality. The contact's wife was able to drive to the residence; however, the failure reoccurred the next day. The dealer was notified of the failure and informed the contact's wife that she had to pay a repair fee as the vehicle had previously received the one-time free repair under NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 105,000. The contact stated that they paid out of pocket to have their vehicle repaired.

The contact owns a 2012 Ford Explorer. The contact stated that while driving at an undisclosed speed, the power steering assist warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the power steering assist needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was 125,394.

Power steering locks while driving on highways forcing me to stop on side of road to restart vehicle. Vehicle pier steering no longer working. Took to mechanic and they advised it was a recall issue 13S14 - called Ford and was told the recall was already performed on the vehicle. Either not properly performed or this vehicle is a defect.

The contact owns a 2012 Ford Explorer. The contact stated while driving at 10 MPH, the power steering EAS warning light was illuminated. The contact continued driving to her residence. However, the steering wheel became difficult to steer. The contact towed the vehicle to a local dealer, where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering), however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 100,000.

This last weekend, while my daughter and her boyfriend were driving over a very treacherous mountain pass on their way to Aspen, Independence Pass, the power steering system suddenly went out in her car. It’s NO EXAGGERATION to say that had my daughter’s boyfriend not been driving the vehicle, they likely would not be alive today. The vehicle is nearly impossible to maneuver safely with no power-steering, particularly on a winding mountain pass, and my daughter’s boyfriend, who is a very strong athlete, had difficulty driving them to safety. They ended up sleeping in their car near Aspen, because they could not drive safely to their intended destination. We were told that the power steering assist system failure was similar to a recall, but falls instead under a "customer satisfaction program" and Ford was willing to repair it free of charge for ten years only. Even though the car has...

The contact owns a 2012 Ford Explorer. The contact stated while driving approximately 10 MPH and attempting to make a turn, the vehicle was difficult to turn. The power steering assist warning light was illuminated. The contact bought power steering fluid; however, she then became aware that the power steering was an electronic power steering, not a hydraulic power steering. The vehicle remained at the location of the failure and had a friend take her to the local dealer. The dealer diagnosed the failure as an electronic power steering assist failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

My wife was travelling on a state highway when she came to a curve and began slowing for the curve. She then started into the curve to the right when her power steering system had a failure. She could not steer the vehicle and the vehicle went straight into the oncoming lane which had a dump truck travelling in it. They both were able to come to a stop before a collision. My wife then shut her vehicle of and restarted the vehicle and the problem went away. She took a picture of the instrument cluster that had a message of "Power Steering Assist Fault". The vehicle has made the same fault message two more times since this first incident. This is a dangerous safety issue.

The contact owns a 2012 Ford Explorer. The contact stated while driving approximately 20 MPH and slowing for a traffic sign, the power steering failed while turning to the right. The contact stated that several unknown warning lights were illuminated. The contact was able to safely stop the vehicle. The contact drove the vehicle to her residence without a power steering assist. The contact drove the vehicle to a dealer to be diagnosed. The mechanic determined that the steering gear and rear bushings needed to be replaced. The rear bushings were replaced; however, the steering gear was not repaired. The failure persisted. Additionally, the vehicle now constantly would steer to the right and the contact had to compensate to keep moving in a straight line by counter-steering to the left. The contact researched and found that the steering failure was related to NHTSA Campaign Number: 14V286000 (Steering). The manufacturer had...

Service AdvanceTrac Warning light illuminated, power steering fail...second time this happened around the same time last year. Also, right and left turn signals do not stay on while turning.

The contact owns a 2012 Ford Explorer. The contact stated while driving 40 MPH, the vehicle lost power steering functionality. The contact stated there was no warning light illuminated. The vehicle was towed to the dealer but was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 151,000.

The contact owns a 2012 Ford Explorer. The contact stated that while her son was driving 70 MPH, the steering wheel became difficult to turn. The contact stated that the service power steering warning light was illuminated. The driver was able to drive at a slower speed to his destination. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the electronic power steering module and the steering gear to be replaced. The contact called the manufacturer and was informed that NHTSA Campaign Number: 14V286000 (Steering) was completed by the previous owner. The vehicle was not repaired. The failure mileage was approximately 134,980.

The contact owns a 2012 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of electric power steering assist. The vehicle was taken to an independent mechanic who related the failure to NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and directed the contact to file a complaint with the NHTSA. The failure mileage was 133,837.

Driving the vehicle and the steering stopped working. Power steering assist fault was on the dash , along with the traction control failure.

The contact owns a 2012 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle lost power steering assist. The vehicle was towed to the dealer and diagnosed that an unknown steering wheel part needed to be replaced. The dealer informed the contact that there was a previous recall for the steering associated with the VIN however, the recall had expired in September 2021. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and referred the contact to the NHTSA for assistance. The failure mileage was approximately 76,000.

The contact owns a 2012 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel seized. The vehicle was towed to the dealer and diagnosed with electric power-assisted steering (EPAS) failure. The contact was informed that the EPAS needed to be replaced. The dealer referred the contact to the manufacturer. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure but declined the EPAS replacement. The failure mileage was approximately 139,000.

At approximately 122,000 miles, my 2012 Ford Explorer had no power steering and error messages came up on the dash. It was towed to my local Goodyear where 7 error codes came up. They replaced the battery and 4 out of the 3 error codes went away but power steering was still locked up and not drive-able. They advised me I needed to take it to a Ford Dealership. Had to wait 2 weeks for an appointment at my local Ford Dealership where they advised me my Steering Gear needed to be replaced. After researching this, there was a recall on this. My vehicle fell under this recall, however it was just 5 months past the 10 year manufactures warranty expired. My local dealership advised me they tried to have it covered but Ford denied their request. How convenient that it was just 5 months outside of the expiration date....

The contact owns a 2012 Ford Explorer. The contact stated that while driving at 15 MPH, the steering wheel locked inadvertently, causing him to lose control of the vehicle and the vehicle drove off the road. The contact depressed the brake pedal and was able to stop the vehicle. The warning message "Power Steering Failure" was illuminated. The contact was able to continue to drive the vehicle by forcefully steering the steering wheel. The vehicle was taken to the dealer where it was diagnosed that the steering gear needed to be replaced and the repair could be completed under the Customer Satisfaction Program: 15N01. The dealer submitted a claim to SSSC but the claim was denied. The manufacturer was notified of the failure and advised the contact that the vehicle should be repaired under the Customer Satisfaction Program: 15N01. The manufacturer contacted the dealer and the dealer resubmitted a claim...

while driving the car the following errors popped up Service Advance Trac and Service Power Steering Now, once errors popped the steering because difficult for driving without a large amount of pressure being applied for steering. I had children in the car and this could of become worse, but was thankful it was a straight shot to home. Fear is that this will happen to the next person driving with their children and it will be a more dangerous problem

While driving my automatic power steering light came on and I was unable to easily steer the vehicle either at the speed I was going nor when I slowed down. Thankfully there were not that many cars in the parking area I turned into as I was unable to park within lines of a parking space. I called aaa to tow the car home, but the steering functionality had returned. I do not feel safe driving until this is repaired. It has not yet been repaired.

My vehicle lost power steering on December 4th, 2021, 10 days after the extended warranty date. After waiting several weeks for my vehicle to be fixed my power steering rack was finally replaced. An independent mechanic replaced the power steering rack the first week of January, 2022. I picked up the vehicle on 011122 and it drove fine. Approximately 15 miles later, the service power steering message appeared and I lost power steering again.

The contact's husband owns a 2012 Ford Explorer. The contact stated that upon startup of the vehicle, the power steering assist had failed as the power steering assist fault warning light illuminated on the instrument panel. After another man attempted to steer the vehicle, the contact left the vehicle in the parking lot and got a ride home. The next day, the contract called for a tow; however, the power steering functionality returned. With the tow truck following behind her, the contact was able to drive the vehicle to an independent mechanic. After a diagnostic test was performed, the mechanic informed her that he was not authorized to service the vehicle and advised her to take the vehicle to a dealer. The contact was then able to drive the vehicle to a dealer where she was given an appointment for a diagnostic test. The contact was able to drive the...

Upon starting the vehicle dash lights illuminate saying power steering assist faulty. Following this the hill descent and traction control lights illuminate with a faulty code and then abs. Car was scanned with multiple error codes and cleared but the problem reoccurs. Looking into recalls there is one of power steering but the car is outside of the warranty with having 177,000 miles and just over the 10 years. Reading other peoples reports this needs to be recalled, it’s putting lots of peoples lives at risk and they aren’t even aware of the problem ford fails to acknowledge.

The power steering on the vehicle stopped working while driving. The vehicle is currently at Ken Groody Ford in Redlands, CA (Formerly Redlands Ford). The vehicle gave a yellow Service Power Steering Soon indication and the steering became sluggish. Shortly after, within minutes, the indicator came on in red and the vehicle was unable to be effectively steered. This is the second time this has occurred on this vehicle. The first time was two years ago in November 2019 and was repaired at the same dealership.

I had my vehicle taken to a local ford dealership for recall 14S06 in 2017. The computer was reprogrammed but nothing was replaced. I have had the "Power Steering Assist Fault" numerous times in the last 4 years but I never lost power steering. On December 3, 2021, I received the same message; however, on this occasion I did lose control of my power steering. Upon diagnosis, it appears my rack and pinion need to be replaced at 117000 miles and 10 days over program number 15N01.

The contact owns a 2012 Ford Explorer. The contact stated while driving approximately 20 MPH, the steering wheel became difficult to turn. The contact stated that the power steering assist warning light was illuminated. The vehicle was towed to a local dealer where it was diagnosed with needing the power steering rack replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact was informed that the VIN was not included in a recall. The failure mileage was approximately 106,000.

The contact owns a 2012 Ford Explorer. The contact stated that while driving at 70 MPH, the steering wheel locked up and was difficult to maneuver. The power steering assist fault message was displayed. The vehicle was taken to the dealer and diagnosed with rack and pinion failure with codes U3000-49, U3000-96, and U3000-72. The rack and pinion needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that the VIN was included in a recall for the steering however, the vehicle was 24 days past the 10-year warranty. The failure mileage was approximately 148,000.

The contact owns a 2012 Ford Explorer. The contact stated while driving 10 MPH, the service power steering warning message was illuminated, and the vehicle became difficult to steer. The vehicle was taken to the dealer on three separate occasions for failure. The first time the vehicle was taken to the dealer, it was diagnosed that the rack and pinion were faulty. The dealer replaced the rack and pinion; however, the failure recurred. The vehicle was taken back a second time to the dealer, and the dealer cleaned the power steering connector. The failure recurred a third time. The vehicle was taken back a third time to the dealer. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 14E001000 (Steering) however, the VIN was not included in the recall. The failure...

As we were driving the car with the children, 4,6 and 13 the car suddenly became unable to steer as we were driving down a busy shopping mall area. The steering wheel became locked and heavy. It turns out that the steering assist motor is known to fail on these vehicles and Ford only covers them up to 150,000 miles, and my specific vehicle has 154,000 miles. This should be a recall.

On 10/4/21 while driving my 2012 Ford Explorer down interstate 95 approximately 70 mph and my steering wheel seized up. I lost all steering control and my steering wheel would not even turn. A red warning appeared that said "service power steering now". My car veered into the other lane of oncoming traffic due to my inability to steer. We somehow avoided oncoming vehicles and made it to the side of the road. My personal and trusted mechanic informed us there is an open recall for the issue. I called my local Ford dealership who confirmed there was an open recall. I took my Explorer to the dealership but they are refusing to service it stating that the code is no longer being thrown and the car is driving fine. They stated unless the car is showing problems while in the shop they are not required to repair anything under...

Power steering gear failure while driving. Light appeared as failure occurred. SUV became barely steerable while driving through a vehicle dense inner city residential block. I have excellent upper body strength but I was barely able to maneuver the vehicle to an open area to suspend operation and park to call for AAA to come tow it to mechanic. If my wife and children were driving or in this vehicle at the time of power steering gear failure I am afraid that she most likely not be able to have achieved the safe result I was able to. Vehicle was towed to Sentry Ford, they were able to diagnose the issue. It was a failed power steering gear, which is a recall(Ford Recall #15N01). They contacted Ford recall center and were informed that it was out of the coverage range by 804 miles. 804! And Ford would not honor repair....

During the pandemic I have been mandated to drive everyday to work almost everyday to keep the community safe as I am a nurse. I received two recall letters over this time. I did not have an opportunity to take the car the the garage as some were closed and or short staffed unable to see my car anytime soon. The other day as I was driving to work the power steering light came on the dash and suddenly the power steering locked up almost causing a serious collision. With all of my strength I was unable to move the steering wheel to stay on the road. The explorer was towed to Ford. I was told that I am 4,255 miles over the recall requirements and I must pay thousands of dollars to fix this. There are no exceptions for the few miles that I am over. When filing a...

My steering when driving at low speeds is really tight as if my power steering is not working. There is no warning for it and it does not happen non stop it will go away but when it does happen it's random and that can cause a lot of issues if I'm during a sharp corner. I have 2 kids I transport and working 5 days a week to meet clients. This is my only vehicle and have nothing else I can drive.

Vehicle feels like loses control, briefly and warning lights coming on. Had noticed intermittent, but was heading back from vacation and warning lights stayed on. Drove cautiously back on back roads, avoiding highway and took to local Ford Dealership and it was determined that the past steering recall repair has failed (15N01). The fix is warranteed so they ordered parts needed to fix problem. Unfortunately the vehicle has been out of use due to serious safety concern as advised by dealership as well as Ford, but part has no ETA on when available. I have been without a vehicle for over a month. Dealership was aware I reached out to Ford and also contacted representative at Ford I had contacted. Claim was filed, but to this day we still have no ETA on the fix and I am without use of this vehicle and they won't do anything in the...

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE LOSS POWER STEERING ASSIST WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE HAD TO BE DRIVEN WITH MANUAL STEERING ONLY. ROUNDTREE FORD (8770 BUSINESS PARK DR, SHREVEPORT, LA 71105, (318)798-3673) WAS CONTACTED AND INFORMED THE CONTACT THAT THE STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS THEN INFORMED THAT THE REPAIR WAS NOT COVERED UNDER WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT UPON THE STARTING OF THE VEHICLE, EXCESSIVE FORCE WAS NEEDED TO STEER THE VEHICLE. THE POWER STEERING ASSIST FAULT MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT CALLED LORENZO FORD (30725 SOUTH FEDERAL HIGHWAY, HOMESTEAD, FL 33030) WHERE THEY INFORMED HER TO BRING THE VEHICLE IN FOR AN INSPECTION. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 97,000.

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING 55 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT PULLED OVER, AND AFTER WAITING FOR APPROXIMATELY 15 MINUTES, THE VEHICLE WAS RESTARTED AND THE STEERING FUNCTIONALITY WAS RESTORED. THE CONTACT STATED THAT THE POWER STEERING FAULT WARNING LIGHT WAS ILLUMINATED. THE CONTACT SPOKE TO A REPRESENTATIVE AT KEN STOEPEL FORD (400 SIDNEY BAKER ST S, KERRVILLE, TX 78028, (830)257-5553) AND IT WAS CONFIRMED THAT THE VEHICLE HAD BEEN REPAIRED PREVIOUSLY UNDER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) HOWEVER, THE FAILURE OCCURRED. THE VEHICLE WAS NOT REPAIRED FOR A SECOND TIME. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.

AS I WAS PULLING OUT OF A PARKING LOT ONTO A CITY STREET THE POWER STEERING ALERT CAME ON AND I LOST POWER STEERING. THE CAR WAS VERY DIFFICULT TO STEER AND I BARELY MANAGED TO STAY ON THE ROAD. TURNING WAS THE DIFFICULT PART. I PARKED THE CAR AND SHUT OFF THE ENGINE. WHEN I STARTED THE CAR AGAIN THE POWER STEERING HAD RETURNED.

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED AND MAKING A RIGHT OR LEFT TURN, THE STEERING WHEEL LOCKED. THE ELECTRONIC POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED. THE CONTACT CALLED LANDERS FORD SOUTH (95 GOODMAN RD E, SOUTHAVEN, MS 38671, (662) 349-4300) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT STATED THAT THE FAILURE WAS LIKE THE FAILURE LISTED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE FAILURE MILEAGE WAS 186,000.

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING 40 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH NEEDING THE RACK AND PINION REPLACED. THE VEHICLE WAS REPAIRED. RECENTLY, THE VEHICLE STARTED EXPERIENCING THE SAME SYMPTOMS, AND WAS TAKEN TO SUBURBAN FORD OF FERNDALE (21600 WOODWARD AVE, FERNDALE, MI 48220 248) 399-1000) WHERE IT WAS DIAGNOSED WITH NEEDING THE RACK AND PINION REPLACED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF FAILURE AND DETERMINED THAT THE CONTACT HAD TO PAY OUT OF POCKET FOR THE REPAIRS. THE FAILURE MILEAGE WAS APPROXIMATELY 106,653.

VEHICLE HAD BEEN STATIONARY ALL DAY. GOT IN IT TO BACK AND AND POWER STEERING FAILED. LIGHT CAME ON THE DASH THAT SAID POWER STEERING ASSIST FAULT.

THE POWER STEERING, FOUR WHEEL DRIVE, AND TRACTION CONTROL COMPLETELY STOPPED WORKING EVEN AFTER I HAD IT TOWED TO THE DEALERSHIP SOME MONTHS BACK TO FIX THIS PROBLEM! ALSO,THE MYFORD TOUCH GOES BLACK AND WILL NOT WORK FOR WEEKS. WHEN THE POWER STEERING QUIT I WAS ON A PAVED SIDE ROAD NEAR MY HOME.

POWER STEERING ASSIST FAILURE IS COMING ON AND THE STEERING WHEEL COMPLETELY LOCKS. IN RESEARCHING THIS- SEVERAL OTHER FORD EXPLORERS HAVE BEEN RECALLED DUE TO THIS. THIS IS A VERY SERIOUS CONCERN - LUCKILY THIS HAPPENED TO ME WHILE IN MY DRIVEWAY- I CAN NOT IMAGINE WHAT THE OUTCOME WOULD BE IF I WERE ON THE ROAD RUNNING 50 MPH.

THE POWER STEERING ASSIST WARNING CAME ON AND I LOST POWER STEERING. THIS ISSUE WAS A RECALL ISSUE WITH FORD. T TOOK THE VEHICLE TO SANDERSON FORD AND THEY CONTACTED FORD SPECIAL SERVICE SUPPORT CENTER REGARDING THE RECALL AND WARRANTY ON THE VEHICLE FOR RECALL. FORD DID NOT APPROVE THE REPAIR STATING THE VEHICLE WAS 13000 MILES OVER THE ALLOTTED MILEAGE. REALLY??? FOLLOWING ARE THE EXACT COMMENTS FROM DEALER TO FORD AND FORD TO DEALER TAKEN FROM COPIES OF THEIR COMMUNICATION: DEALER COMMENT: NOVEMBER 23, 2020-REQUEST FORD AGENT: IF SAFETY PROGRAM 14S06 IS CLOSED AND STEERING GEAR IS REQUIRED THE VEHICLE MUST FALL WITHIN THE 10 YR/150,000 MILES TO BE ELIGIBLE FOR THIS REPAIR. NOV 24, 2020-DEALER-14S06 LOOKS TO BE STILL OPEN TO MYSELF AND THE TECHNICIAN PLEASE CLARIFY FORD AGENT- 14S06 IS CLOSED ON OASIS THANK YOU. FORD AGENT- NOT APPROVED. PLEASE BE ADVISED THIS IS NOT APPROVED. IF...

RECALL 14S06/15N01 PERFORMED IN 2016 FOR FAILED STEERING. COMPLETE STEERING RACK REPLACED. 4 YEARS LATER THE STEERING COMPLETELY FAILED AGAIN WHILE MY WIFE WAS DRIVING. LUCKILY I WAS WITH. VEHICLE IS IMPOSSIBLE FOR HER TO STEER WHEN IT FAILED. I WAS ABLE TO TAKE OVER AND GET THE VEHICLE HOME. TAKES ALL THE STRENGTH YOU NEED TO TURN. TOOK IT TO FORD DEALERSHIP. FORD REFUSES TO REPLACE THE FAILED STEERING RACK AGAIN THAT WAS REPLACED UNDER A SAFETY RECALL. FORD ALSO REFUSES TO HELP WITH ANY FINANCIAL SUPPORT FOR THE $3000 REPAIR. IN REVIEW OF 14S06 AND 15N01 THERE HAVE BEEN MULTIPLE SUPPLEMENTS WITH EXTENDED COVERAGE BUT ONLY 1 TIME REPLACEMENT. THUS THEY ARE RECUSING THEMSELVES OF LIABILITY SHOULD A CRASH HAVE OCCURRED. THE SAFETY RECALL SOLUTION IS SIMPLY A CONTINUATION OF A MAJOR SAFETY ISSUE THEY DO NOT STAND BEHIND. I'M GRATEFUL MY WIFE AND KIDS WERE NOT ALONE...

LEAVING MY HOME AND DRIVING DOWN THE STREET POWER STEERING LOCKED, WAS UNABLE TO STEER VEHICLE AND ALMOST CAUSED AN ACCIDENT. THERE WAS A PRIOR RECALL FOR THE STEERING COMPONENT AND THOUGHT THIS WOULD HAVE BEEN CORRECTED. VERY DANGEROUS TO LOSE STEERING POWER WHILE DRIVING. HAD MULTI POINT INSPECTION CHECKED BY DEALER JULY 23 AND NO ISSUE WAS FOUND BY THE DEALERS.