NHTSA Complaint #11361898 — 2012 FORD EXPLORER

RECALL 14S06/15N01 PERFORMED IN 2016 FOR FAILED STEERING. COMPLETE STEERING RACK REPLACED. 4 YEARS LATER THE STEERING COMPLETELY FAILED AGAIN WHILE MY WIFE WAS DRIVING. LUCKILY I WAS WITH. VEHICLE IS IMPOSSIBLE FOR HER TO STEER WHEN IT FAILED. I WAS ABLE TO TAKE OVER AND GET THE VEHICLE HOME. TAKES ALL THE STRENGTH YOU NEED TO TURN. TOOK IT TO FORD DEALERSHIP. FORD REFUSES TO REPLACE THE FAILED STEERING RACK AGAIN THAT WAS REPLACED UNDER A SAFETY RECALL. FORD ALSO REFUSES TO HELP WITH ANY FINANCIAL SUPPORT FOR THE $3000 REPAIR. IN REVIEW OF 14S06 AND 15N01 THERE HAVE BEEN MULTIPLE SUPPLEMENTS WITH EXTENDED COVERAGE BUT ONLY 1 TIME REPLACEMENT. THUS THEY ARE RECUSING THEMSELVES OF LIABILITY SHOULD A CRASH HAVE OCCURRED. THE SAFETY RECALL SOLUTION IS SIMPLY A CONTINUATION OF A MAJOR SAFETY ISSUE THEY DO NOT STAND BEHIND. I'M GRATEFUL MY WIFE AND KIDS WERE NOT ALONE OR IN AN ACCIDENT. OTHERS MAY NO BE SO LUCKY AND FORD NEEDS TO BE HELD RESPONSIBLE FOR THEIR SOLUTION. 8 YEAR OLD VEHICLE. STEERING HAS FAILED EVERY 4 YEARS SINCE NEW. RECALL MEANS NOTHING, PEOPLE WILL GET HURT.