NHTSA Complaint #11704528 — 2012 FORD EXPLORER

The contact owns a 2012 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. In addition, the power steering and advanced traction control warning lights were illuminated. The contact stated that the vehicle was very difficult to steer. The vehicle was taken to the dealer, where it was diagnosed with an electronic power steering module failure. The contact was informed that the electronic power steering module needed to be replaced. The vehicle was not repaired. The contact was concerned that the failure might cause a crash. The contact referenced the notification of NHTSA Campaign Number: 14E001000 (Steering); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 138,239.