NHTSA Complaint #11470960 — 2012 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11470960
Vehicle	2012 FORD EXPLORER
Component	STEERING
Date of Incident	October 1, 2021
Date Filed	June 25, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

My wife was travelling on a state highway when she came to a curve and began slowing for the curve. She then started into the curve to the right when her power steering system had a failure. She could not steer the vehicle and the vehicle went straight into the oncoming lane which had a dump truck travelling in it. They both were able to come to a stop before a collision. My wife then shut her vehicle of and restarted the vehicle and the problem went away. She took a picture of the instrument cluster that had a message of "Power Steering Assist Fault". The vehicle has made the same fault message two more times since this first incident. This is a dangerous safety issue.

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