2012 FORD EXPLORER Steering Problems

POWER STEERING LOCKS UP AND NEEDS REPLACEMENT. FORD DEALER CLAIMS THIS IS NOT COVERED UNDER RECALL, AND VIN SEARCH INDICATED NO OPEN RECALL FOR THIS VEHICLE. DEALER HAS RESET VEHICLE COMPUTER AND THAT MAY BE WHY NO OPEN RECALL SHOWS UP. INTERNET SEARCHES INDICATE THAT THIS IS A VERY COMMON PROBLEM AND SHOULD HAVE BEEN COVERED UNDER A PREVIOUS RECALL, BUT THERE IS NO EVIDENCE THAT THE VEHICLE EVER HAD RECALL WORK DONE. SO FAR THE PROBLEM ONLY PRESENTS ITSELF UPON INITIAL STARTUP WHILE THE VEHICLE IS STATIONARY. HOWEVER, INTERNET SEARCHES SHOW THAT OTHERS HAVE HAD STEERING LOCK UP WHILE IN MOTION, CAUSING VEHICLE ACCIDENTS.

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. APPROXIMATELY TWO AND A HALF YEARS AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING), THE STEERING ABILITY FAILED AND THE POWER STEERING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO JUNGE CEDAR RAPIDS (319-393-6500, LOCATED AT 1200 BOYSON RD, HIAWATHA, IA 52233) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING GEAR FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,100.

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE OPERATING THE VEHICLE, THE POWER STEERING FAILED, WHICH MADE THE STEERING WHEEL VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO WATSON QUALITY FORD (6130 I 55, JACKSON, MS) WHERE IT WAS DIAGNOSED THAT THE ELECTRIC POWER STEERING WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. ELECTRIC STEERING GEAR WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,700.*BF *JB

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE PULLING OUT OF THE DRIVEWAY AT AN UNKNOWN SPEED, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CONTROL MODULE NEEDED TO BE REPLACED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CALLED, BUT THE CONTACT DID NOT SPEAK WITH ANYONE. THE FAILURE MILEAGE WAS 78,000.

WHILE DRIVING ON A RURAL ROAD WARNING LIGHTS CAME ON. PULLED OVER, TURNED VEHICLE OFF. TURNED BACK ON. COMPLETE POWER STEERING FAILURE. APPEARS TO BE SAME ISSUE AS PREVIOUS RECALL.

START CAR AND EPAS STEERING DOES NOT WORK. RESTART A COUPLE OF TIMES WAS ABLE TO DRIVE JUST ONCE. THE NEXT DAY EVEN RESTARTING THE CAR DID NOT WORK. I SEE THAT THEIR WAS A RECALL FOR THIS ISSUE. I HOPE FORD FIXES THIS ISSUE UNDER THE RECALL.

IN 2014 THERE WAS A RECALL FOR MY VEHICLE. IT WAS NOT FIXED BECAUSE WHEN CHECKED MY CAR DID NOT SHOW ANY PROBLEM. NOW I CANNOT DRIVE MY CAR DUE TO POWER STEERING ASSIST FAULT. I CALLED THE DEALERSHIP AND WAS INFORMED THEY CANNOT FIX MY CAR BASED ON WARRANTY BECAUSE IT PREVIOUSLY CHECKED OUT FINE. THIS CAR IS NOT SAFE TO DRIVE AND QUITE EXPENSIVE TO FIX. WHY CAN'T THE RECALL STILL APPLY TO MY CAR. MY CAR WAS IN MY DRIVEWAY WHEN IT HAPPENED SO THANKFULLY NO ONE WAS HURT. BUT THE DANGER REMAINS IF I HAVE TO DRIVE IT ANYWHERE WITHOUT BEING ABLE TO GET IT FIXED.

OUR POWER STEERING FAILED COMPLETELY ON 12/17/2018. EXACT SYMPTOMS AS DESCRIBED IN FORMER RECALL 14V286000 - SOMEHOW FORD WAS ABLE TO CHANGE THIS RECALL TO AN EXTENDED WARRANTY WHICH LAPSES AT 150,000 MILES. OUR VEHICLE FAILED AT 150,950 MILES - RENDERING IT EXTREMELY DANGEROUS AND IMPOSSIBLE TO CONTROL. REPAIR COSTS OVER $2300. HOW THE NHTSA CAN ACCEPT SUCH AN AGREEMENT AS AN EXTENDED WARRANTY IN PLACE OF A BLANKET RECALL DEMONSTRATES THE POWER OF THE AUTO-MAKER LOBBY AT THE EXTREME DETRIMENT AND DANGER TO THE AMERICAN PUBLIC. FORD AND NHTSA SHOULD BE ASHAMED.

POWER STEERING FAULT. THE POWER STEERING JUST STOPPED WORK WHILE I WAS DRIVING WITH NOW WARMING UNTIL IT WAS COMPLETELY INOPERABLE. I NEARLY CRASHED IT TO AN ON COMING CAR IN THE PARKING LOT OF MY GYM. I NOTICE THERE WAS A RECALL FOR THIS MAKE AND MODEL BUT WHEN I DID A VIN SEARCH MY TRUCK WAS NOT REGISTERING A RECALL.

WHILE I WAS ABOUT TO MAKE A TURN AT A FOUR-WAY STOP, THE POWER STEERING ASSIST NOTIFICATION CAME ON AND MY STEERING WHEEL LOCKED. I RAN UP ONTO THE SIDEWALK. HAD THERE BEEN ANY PEDESTRIANS, THEY WOULD HAVE GOTTEN HIT.

STEERING ASSIST FAULT

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING 70 MPH, THE POWER STEERING SEIZED AND THE "SERVICE POWER STEERING", TRACTION CONTROL, AND "SERVICE NOW" WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO KEYSTONE FORD (301 WALKER ROAD, CHAMBERSBURG, PENNSYLVANIA 17201, (717) 264-5104) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING WAS FAULTY AND NEEDED TO BE REPLACED. THE DEALER LOCATED DIAGNOSTIC TROUBLE CODES U2011-49 AND C200B2F-2F. THE VEHICLE WAS REPAIRED AT OWNERS EXPENSE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: 16436064. THE CONTACT STATED THAT THE VEHICLE HAD BEEN REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) ON MAY 29, 2014. THE CONTACT STATED THAT THE MANUFACTURER ISSUED A MEMORANDUM ON JULY 1, 2015 IN REFERENCE TO THE RECALL, STATING THAT IT WAS SUBJECT TO A WARRANTY...

WHILE DRIVING THE STABILITY CONTROL LIGHTS CAME ON AND THE WHEEL GOT TUFF.

STEERING GEARS LOCK STEERING SYSTEM ALMOST CAUSING A CRASH WITH MY 11 YEAR OLD SON IN THE CAR.

WHILE DRIVING AND GOING INTO TURN POWER STEERING WARNING CAME ON CAUSING TOTAL LOSS OF CONTROL OF VEHICLE. WAS ABLE TO STOP AND HAVE VEHICLE TOWED TO DEALERSHIP.

"POWER STEERING ASSIST FAILURE" WARNING WHEN STARTING THE CAR CAN USUALLY BE RESOLVED BY RESTARTING THE CAR AND HAS BEEN INTERMITTENT FOR THE LIFE OF THE VEHICLE, HOWEVER THE POWER STEERING (WHICH IS COMPLETELY ELECTRONIC--NO PULLEY OR HYDRAULICS) IS NOW FAILING WHILE DRIVING MAKING THE CAR NEARLY IMPOSSIBLE TO TURN AND ESPECIALLY AT LOWER SPEEDS BECAUSE YOU'RE FIGHTING THROUGH THE ELECTRONIC MOTOR IN THE EPAS SYSTEM.

MY VEHICLE HAS FAILURE ON THE ELECTRONIC POWER ATEERING ASSIST, AS NOTED ON RECALL CAMPAIN 14V286000 BY NHTSA FOR THIS VEHICLE BUT MY VEHICLE WAS NOT ON RECALL LIST. VEHICLE HAS EXPERIENCE LOSS OF POWER ON ELECTRONIC POWER STEERING MAKING ATEERING HARD. TODAY WHEN DRIVING ON HIGHWAY PROBLEM HAPPENED FOR THE THIRD TIME, HAD SOME TROUBLE GETTING OUT OF HIGHWAY, I NEED TO MIVE TO THE SIDE OF THE ROAD AND TURN OFF VEHICLE FOR SOME TIME AND TURNED BACK ON TO RESTART THE ELECTRONICS.

THE VEHICLE AT START UP HAS DISABLED POWER STEERING CAUSING THE VEHICLE UNABLE TO BE STEERED. THE VEHICLE WAS IN A DRIVEWAY AND WAS ABOUT TO PLACE INTO DRIVE GEAR WHEN THE WARNING LIGHT CAME ON AND COULD NO LONGER TURN THE STEERING WHEEL.

SUDDEN GRINDING IN THE STEERING WHEEL. SUSPECT IT IS RELATED TO A PREMATURELY FAILING STEERING GEAR BOX. OCCURRED WHILE VEHICLE WAS STATIONARY

SOMETIMES MY STEERING WHEEL WILL LOCK AND I CAN NOT MOVE AND I AM DRIVING WITH MY CHILDREN AND THAT SCARED ME I'VE CALLED THE TOW TRUCK TWICE TAKING IT TO THE DEALERSHIP FOR THEM TO FIND NOTHING. NOW MY VECHILE IS STARTING TO SHAKE WHEN I'M DRIVING AND I'M TIRED OF TAKING TO THE DEALERSHIP FOR NOTHING. I'VE TAKEN TO 2 DEALERSHIP AND THEY SAY THE SAME THING. IT'S ALWAYS WHEN I'M DRIVING. IT'S ALL I THE DEALERSHIP PAPERS. I'M SICK AND TIRED OF THIS . IT STARTED ABOUT 1 YEAR AFTER I GOT IT. I WOULD NOT BUY ANOTHER FORD

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE STARTING THE VEHICLE, THE STEERING WHEEL SEIZED AND FAILED TO MANEUVER AS THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (LUGOFF FORD, 979 HIGHWAY 1 SOUTH, LUGOFF, SC 29078), BUT THE FAILURE WAS UNABLE TO BE DUPLICATED OR DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000.

SERVICE POWER STEERING. ADVANCE TRAC LIGHT CAME ON. UNABLE TO STEER VEHICLE WHILE ON HIGHWAY DOING 55MPH. WE ARE UNABLE TO GET THIS CAR REPAIRED DUE TO HIGH COST TO SHIP CAR 572MILES OUT OF TOWN. TOLD US THAT WE NEED TO PAY FOR THE REPAIR AND WILL GET REIMBURSED AT LATER DATE. HOWEVER AFTER EXPLAINING WE DON'T HAVE MONEY TO SHIP IT THEY OFFER LITTLE TO NO HELP. THERE IS A LOCAL SHOP THAT DOES WARRANTY REPAIRS BUT WE HAVE TO PAY OUT OF POCKET UP TO $1,600 NOT INCLUDING LABOR COSTS OF REPAIRS DONE TO VEHICLE. FORD THEN SAID 'REPAIRS AND SERVICES WOULD BE OUR RESPONSIBILITY' EXPLAINED IN PHOTO DOCUMENTATION

MY VEHICLES IS EXPEDITING RECALL 14S06 AND HAS HAPPENED 2X AND FOR DINNER IS AS SAYING MY VIN NUMBER IS BORN UNSER THE RECALL. HELP

STEERING WHEEL LOCKS UP WHILE DRIVING. I HAVE TO TURN THE CAR OFF IN ORDER TO UNLOCK THE STEERING WHEEL. VERY DANGEROUS. DEALER MADE ME BUY A NEW BATTERY AND "REPROGRAMMED" VEHICLE, BUT THE PROBLEM CAME BACK.. IT'S HAPPENED MULTIPLE TIMES. MOST RECENTLY ON 1/10/18.

POWER STEERING ASSIST FAULT, LOSE OF STEERING AT LOW SPEED LOST CONTROL AND HIT CURB

GEAR STEERING ASSY PROBLEM. STIFFNESS IN STEERING

A FEW TIMES AT SLOW SPEEDS THE 'POWER STEERING ASSIST FAULT' LIGHT WOULD COME ON AND IT WAS VERY DIFFICULT TO STEER. IF THE ENGINE WAS TURNED OFF AND BACK ON, IT WOULD CLEAR THE ISSUE. THIS LAST TIME IT HAPPENED THE 'SERVICE ADVANCETRAC' LIGHT ALSO CAME ON AND THE ISSUE COULD NOT BE CLEARED. THE CAR WAS TOO DIFFICULT TO STEER AND HAD TO BE TOWED TO THE DEALERSHIP. ALL OF THESE HAPPENED AT SLOW SPEEDS.

OUR POWER STEERING SYSTEM FINALLY WENT OUT ON OUR 2012 XLT. IN FACT, THE WIFE WAS DRIVING ON THE INTERSTATE WITH OUR TWO TODDLERS AT 75MPH WHEN IT WENT OUT. SHE PULLED OVER AND I HAD TO MEET UP WITH HER AND DRIVE IT HOME (NOT EASY). WE WOULD HAVE BEEN ELIGIBLE FOR THE RECALL IF THIS HAPPENED 8K MILES AGO, BUT SINCE WE ARE OVER THE 150,000 LIMIT, I GET TO PAY $1940.00 TO GET IT REPAIRED(GETTING REPAIRED AS THIS IS TYPED). ITS SAD REALLY, BECAUSE WHEN I WAS AT 120K, I WAS HAVING ISSUES WITH THE POWER STEERING AND WAS HOPING TO GET IT REPLACED AT THE DEALER, HOWEVER AT THE TIME, THEY WERE "UNABLE TO REPLICATE THE ISSUE" SO NO ACTION WAS TAKEN. I AM DISAPPOINTED, BECAUSE IT TAKES A COMPLETE FAILURE (AND ENDANGERMENT TO LIVES) FOR THE RECALL TO BE INITIATED. I WONDER IF GM'S IGNITION...

AFTER STARTING THE CAR WHILE PARKED THE 'SERVICE ADVANCE TRAC" WARNING CAME ON. AFTER DRIVING APPROX. 100 FEET THE WARNING WENT AWAY. THERE WAS A SLIGHT HARDNESS IN THE STEERING AT THIS TIME. THAT WENT AWAY WHEN THE WARNING WENT AWAY. THIS OCCURRED ON NOV. 10, 2017. THE SECOND PROBLEM OCCURRED ON NOV. 23, 2017. WHILE PARKED OVERNIGHT AND ALL DAY IN OUR GARAGE I STARTED THE CAR AND THE "POWER STEERING ASSIST FAULT'' WARNING CAME ON. I COULD NOT TURN THE STEERING WHEEL AT ALL. I TURNED OFF THE ENGINE AND WITHIN 10 TO 15 SECONDS I STARTED THE CAR AGAIN. NO WARNING CAME ON AND THE POWER STEERING WORKED O.K. I STARTED THE CAR AGAIN THIS MORNING AND NO WARNING OR PROBLEM.

POWER STEERING QUIT WORKING IN THE PARKING LOT. HAS NO POWER STEERING. HAS HAD A SOFTWARE UPDATE TO FIX THE STEERING AND WAS TOLD THE STEERING NEEDED REPLACED BUT THE PART WAS ON BACK ORDER AND THEN WAS TOLD THE VEHICLE DIDN'T QUALIFY TO HAVE THE STEERING RACK REPLACED AND NOW IT HAS FAILED.

GEAR SHIFT MESSAGE - 'SHIFT TO PARK' AFTER PUTTING VEHICLE IN PARK AND IGNITION IS TURNED OFF.

I WAS DRIVING ON AN INTERSECTION THAT DASHBOARD LIGHTS STARTED FLICKERING AND THE CAR INDICATED CHECK MANUAL AND ORANGE WRENCH CAME OUT... AND ALL OF THE SUDDEN CAR STOP & I TRIED STARTING IT BUT IT WOULD IT WAS IN THE MIDDLE OF NOWHERE... I WAS ON 342 N. SAN FERNANDO RD., LOS ANGELES, CA 90031 AROUND 2:00 PM

POWER STEERING ASSIST FAULT SHOW UP AND THE STEERING WHEEL IS VERY HARD TO MOVE. I START AND TURNED OFF A COUPLE TIMES NOTHING HAPPENS. THIS IS MY SECOND TIME THIS HAPPEN. THE FIRST TIME START WORKING AGAIN BUT NOW HAVE 2 WEEKS IN MAY GARAGE WITHOUT BE ABLE OF MOVE THE CAR.

IMMEDIATELY AFTER IGNITION IS TURNED ON, POWER STEERING FAILURE LIGHT COMES ON AND STEERING WHEEL CAN BARELY TURN. TURN OFF IGNITION AND BACK ON AGAIN AND IT IS GONE. THIS HAS HAPPENED 5 TIMES IN THE LAST 2 MONTHS.

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING ASSIST SUDDENLY FAILED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INDICATED THAT THE POWER STEERING WAS FAULTY. THE CONTACT INDICATED THAT THE POWER STEERING ASSIST SOFTWARE WAS UPDATED IN 2013, BUT THE FAILURE STILL OCCURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000.

POWER STEERING ON THE VEHICLE HAS FAILED ON AND OFF. I FIND OUT TOMORROW WHAT KIND OF SERVICE BILL I AM GOING TO BE HIT WITH WHEN THEY ATTEMPT THE RECALL. THIS RECALL HAS BEEN AROUND SINCE 2014 AND I WAS NEVER NOTIFIED OF IT! IF THIS HAD HAPPENED WHILE MY WIFE WAS ACTUALLY DRIVING THE CAR IT COULD HAVE CAUSED A MAJOR ACCIDENT! *TR

DROVE ABOUT 2 MILES IN THE MORNING WHILE TURNING ONTO THE INTERSTATE RAMP THE STEERING LOCKED UP WOULD NOT GO OVER 30MPH, SUV STARTED TO SMOKE WHILE THE TEMPERATURE GAUGE NEVER CHANGED INSIDE OF THE VEHICLE. LUCKY TO NOT HAVE CAUSED A MAJOR ACCIDENT. AFTER HAVING VEHICLE TOWED, PER THE MECHANIC THE COMPUTER SYSTEM IS FRIED, MOTOR VALVES MELTED, AND ALL SPARK PLUGS NEED TO BE REPLACED. THIS SUV IS ONLY A 2012 AND SHOULD NOT HAVE THIS MAJOR OF PROBLEMS WHEN IT HAS BEEN WELL TAKEN CARE OF. FORD REALLY NEEDS TO LOOK FURTHER INTO THIS SO THIS DOES NOT HAPPEN TO SOMEONE ELSE.

TAKATA RECALL I PURCHASED THIS VEHICLE IN JANUARY 2016, ON OCTOBER 22, 2016 WHILE DRIVING IN ELBERTON GEORGIA MY CAR ALERTED ME THAT THE POWER STEERING NEEDED TO BE SERVICED. ABOUT 2 MILES DOWN THE ROAD MY TURN SIGNAL WOULDN'T STAY ON WHEN BEING USED TO TURN. A FEW HOURS LATER WHEN READY TO HEAD HOME I COULD NOT GET MY CAR TO STEER WITHOUT MAJOR EFFORT ON MY PART. I AM A MOTHER OF 3 AND I REFUSE TO PUT MY KIDS IN AN UNSAFE VEHICLE. THE ISSUE HAS TO DO WITH THE POWER STEERING CONTROL MODULE AND I WAS INFORMED BY FORD THAT THEY WOULD NOT FIX THE ISSUE AT NO CHARGE BECAUSE THE RECALL 14S06 HAS EXPIRED AND I HAD EXCEEDED THE MILEAGE WARRANTY BY ALMOST 3000 MILES. I DON'T FEEL THAT I AM RESPONSIBLE FOR THE CHARGES TO GET THIS ISSUE FIXED BEING AS I WAS...

VEHICLE HAS BEEN DRIVING PERFECTLY FINE AND OUT OF NO WHERE IT SHOWS 2 WARNINGS. ONE INDICTING TO SERVICE POWER STEERING, AND THE OTHER INDICTATING TO SERVICE ADVANCE TRAC SYSTEM. THE STEERING FLUID IS FULL AND THERE ARE NO DAMAGED TO THE HOSE OR POWER STEERING SYSTEM. THIS IS SHOWING THE SAME SIGNS OF THE RECALLED EXPLORERS YET THIS ONE HAS NOT BEEN RECALLED.

VEHICLE HAS 66,000 MILES. THE SERVICE POWER STEERING NOW AND ADVANCETRAC WARNING LIGHTS CAME ON SATURDAY EVENING (9/10/16). VEHICLE DROVE WITH NO ISSUES THAT EVENING. SUNDAY MORNING (9/11/16) THE SAME INDICATOR LIGHTS CAME ON AND THE POWER STEERING DID NOT WORK. CHECKED FOR LEAKS, FUSES, ETC. AND NO APPARENT ISSUES. AS DEALERSHIPS WERE CLOSED ON SUNDAY, AUTOZONE RAN DIAGNOSTICS AND SHOWED ZERO ERROR CODES, EVEN WITH WARNING LIGHTS ON. THIS VEHICLE IS NOT COVERED UNDER THE EXISTING 2012 FORD EXPLORER RECALL REGARDING THE SAME ISSUE THAT SEEMS TO BE OCCURRING IN THE SAME YEAR, MAKE AND MODEL OF CAR.

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING AT A LOW SPEED IN REVERSE, THE STEERING WHEEL SEIZED COMPLETELY. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ANGLE SENSOR AND HOUSING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 76,000.

WHEN I WAS DRIVING MY FORD EXPLORER 2012 ON A BUSY HIGHWAY (US 60), THE VEHICLE SUDDENLY REMINDED ME THAT "POWER STEERING ASSIST FAULT", THEN THE STEERING WHEEL BECAME INOPERABLE, WHICH PUT ME IN AN EXTREMELY DANGEROUS POSITION. VERY LUCKILY, NO ACCIDENT HAPPENED; A GENTLEMAN STEPPED OUT HIS VEHICLE AND TOLD ME TO RESTART THE VEHICLE; AFTER THAT MY VEHICLE BECOME OPERABLE. THIS IS THE FIRST TIME, "POWER STEERING ASSIST FAULT" OCCURRED IN THIS VEHICLE, AND IT WAS COMPLETELY UNEXPECTED DURING DRIVING IN A BUSY HIGHWAY. IT IS A VERY DANGEROUS FAULT!!! ON OCT. 1ST, 2014, THIS VEHICLE'S "POWER STEERING CONTROL MODULE" WAS REPROGRAMMED, (2011-2013 EXPLORER, ELECTRIC POWER STEERING REPROGRAM PSCM), AT A FORD DEALER. THE FAULT OCCURRED TODAY APPEARS AN EVIDENCE THAT THE "REPROGRAM" DID NOT SOLVE THE PROBLEM. GIVEN A LARGE NUMBER OF FORD EXPLORERS RUNNING ON THE ROAD, I BELIEVE, THIS IS A VERY SERIOUS HIGHWAY SAFETY...

WHEN WE FIRST BOUGHT THE EXPLORER IN 2012 THE STEERING QUIT WORKING ON A HILL AND MY WIFE CRASHED INTO A BANK AND A CONCRETE LIGHT POLE. NEVER WAS PAID BACK FOR OUR INSURANCE DEDUCTIBLE PLUS NOW WE HAVE A WRECK CAR NOT WORTH NOTHING EVEN THOUGHT IT WAS REPAIRED. FORD DID THERE UPDATE RECALL TO THE STEERING. ALL HAS BEEN FINE TILL APRIL 2016. TWICE IT HAS SHOWED A STEERING ASSIST FAULT AND THE STEERING WHEEL WOULDN'T MOVE. LUCKILY IT WAS IN THE DRIVEWAY. FORD CAN'T LOOK AT IT FOR A WEEK SO IT SITS IN OUR DRIVEWAY MY WIFE IS SCARED TO DRIVE IT AGAIN AND I DON'T BLAME HER. SO HERE WE ARE AGAIN SAME PROBLEM WHICH WAS SUPOSABLEY FIXED

I FIRST REPORTED AN INCIDENT WITH THE LOSS OF POWER STEERING ON MARCH 24. I WAS TOLD THE PROBLEM WAS RESOLVED BY THE DEALER BY REPLACING MY BATTERY? HERE IT IS 10 DAYS LATER AND ANOTHER POWER STEERING ASSIST FAILURE. VEHICLE WAS REMOTE STARTED FROM INSIDE OUR HOME. 5 OR MORE MINUTES LATER MY WIFE GOT IN THE TRUCK TO FIND NO POWER STEERING AND THE "POWER STEERING ASSIST FAULT" ERROR MESSAGE ON THE DASH.

MY WIFE FIRST TOLD ME SHE THOUGHT SHE HAD A FLAT IN THE FRONT TIRE BECAUSE THE STEERING WHEEL WAS PULLING BACK AND FORTH. SHE STOPPED TO CHECK, NO FLATS. RESTARTED THE VEHICLE AND ALL WAS GOOD. LATER THAT WEEK WHILE DRIVING HER DASHBOARD LIGHTS BLINKED INCLUDING THE TRACTION CONTROL LIGHTS. (SHE WASN'T SURE WHAT OTHER LIGHTS ILLUMINATED) AT THE SAME TIME THE POWER STEERING FAILED. THE SOFTWARE FIX HAD ALREADY BEEN DONE FOR RECALL 14S06 LAST AUGUST. TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THE BATTERY DIDN'T HAVE ENOUGH CHARGE TO RUN DIAGNOSTICS? THERE WAS NEVER ANY SIGN OF A WEAK BATTERY. I HAD NO RECOURSE BUT TO HAVE THEM CHANGE IT. AFTER INSTALLING THE NEW ONE I WAS TOLD NO CODES ARE PRESENT THAT WOULD WARRENT ANY ADDITIONAL SERVICE. I AM NOT CONFIDENT AT ALL THAT THIS VEHICLE IS SAFE TO DRIVE.

WHILE MAKING A LEFT HAND TURN, THE POWER STEERING WENT OUT, CAUSING MY VEHICLE TO VEER INTO A BRICK MAILBOX AND DITCH. RESULTING IN MAJOR DAMAGE TO MY VEHICLE AND MAILBOX. ALSO CAUSING INJURY TO MY RIGHT ARM AND SHOULDER.

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT A LOW SPEED, THE INSTRUMENT PANEL ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT WHILE DRIVING AT HIGH SPEEDS, THE STEERING WHEEL WOULD SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS REPAIRED BUT THE FAILURE RECURRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 14V286000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,700.

I WAS ON A RESIDENTIAL STREET DRIVING 35 MILES AN HOUR WHEN THE CAR SUDDENLY WENT LESS THAN 5 MILES AN HOUR IMMEDIATELY. I DROVE IT OFF TO A SAFE SPOT AND PARKED IT. LUCKILY NO ONE WAS BEHIND MED AND I WAS NOT ON AN INTERSTATE OR HIGHWAY. NO WARNING. IT WOULD NOT GO OVER 5 MILES AN HOUR, EVEN WITH THE ACCELERATOR PUSH ALL THE WAY TO THE FLOOR. I TOOK IT BACK TO THE DEALER, WHERE IT WAS EVALUATED AND I WAS TOLD IT NEEDED AN "UPDATE". NOW, I RECEIVED A LETTER IN THE MAIL FROM FORD AND WAS TOLD THERE IS A RECALL ON THIS CAR'S POWER STEERING UNIT. I AM AFRAID OF NOW DRIVING THE CAR TILL THE ELECTRICAL /COMPUTER SYSTEM IS FULLY TESTED. HOW DO I GET AN ANSWER?

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND THE SERVICE POWER STEERING WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT THE STEERING SEIZED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE FAILURE MILEAGE WAS 42,000.

POWER STEERING FAILED ON INTERSTATE. DRIVER DROVE TO A SAFE PLACE. I MET THEM AND DROVE THE CAR TO A PLACE UNTIL IT COULD BE DRIVEN TO A DEALERSHIP. WHEN I TRIED TO DRIVE IT TO THE DEALERSHIP, VEHICLE WOULD NOT STEER AT ALL. I CALLED A TOW TRUCK. DEALERSHIP TOLD ME THE STEERING GEAR NEEDED REPLACED. THEY SAID IT WASN'T COVERED UNDER THE RECALL. I CALLED FORD CUSTOMER SERVICE AND THEY SAID THE RECALL HAD BEEN PERFORMED AND WAS CLOSED, THEREFORE THE STEERING GEAR WAS NOT COVERED. WHEN THEY PERFORMED THE SOFTWARE UPGRADE FOR THE STEERING I HAD NOT HAD A PROBLEM WITH THE STEERING. I BELIEVE FORD AGREED TO THE RECALL AND PROVIDED THE SOFTWARE UPGRADE TO AVOID FIXING THE REAL PROBLEM, THE STEERING GEAR. IF THE STEERING HAD COMPLETELY LOCKED UP ON MY WIFE, SHE COULD HAVE BEEN INVOLVED IN A VIOLENT ACCIDENT AT 70 MPH. I...