NHTSA Complaint #11438742 — 2012 FORD EXPLORER

STEERING issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number	11438742
Vehicle	2012 FORD EXPLORER
Component	STEERING
Date of Incident	October 23, 2021
Date Filed	October 30, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

As we were driving the car with the children, 4,6 and 13 the car suddenly became unable to steer as we were driving down a busy shopping mall area. The steering wheel became locked and heavy. It turns out that the steering assist motor is known to fail on these vehicles and Ford only covers them up to 150,000 miles, and my specific vehicle has 154,000 miles. This should be a recall.

Related Complaints for the 2012 FORD EXPLORER

Other STEERING Complaints

#11713792 — January 27, 2026 — Started the Explorer in a parking lot. When backing out the steering wheel was impossible to turn. A Power Steering...

#11710962 — January 14, 2026 — The contact owns a 2012 Ford Explorer. The contact stated that while reversing, the vehicle lost power steering funct...

#11710317 — January 12, 2026 — Unknown my Steering wheel locked up while driving

#11709483 — January 7, 2026 — Total loss of Electric power steering assistance while driving on the interstate.

#11704528 — December 11, 2025 — The contact owns a 2012 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wh...

Recent Complaints for the 2012 FORD EXPLORER

#11719326 — UNKNOWN OR OTHER — February 20, 2026 — Recall 24V031 has not been fixed. I got my recall notice from Ford with regards to the A-pillar applique trim. I rece...

#11718316 — VISIBILITY/WIPER — February 16, 2026 — Plastic trims on both sides of the windshield are recalled and ford has not fixed yet. Safety hazard driving and both...

#11713995 — STRUCTURE — January 28, 2026 — The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structu...

#11709483 — ELECTRICAL SYSTEM — January 7, 2026 — Total loss of Electric power steering assistance while driving on the interstate.

#11696791 — BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING — October 31, 2025 — The rear back up camera is now displaying a message to contact dealership. It freezes up and stops working.