2012 FORD EXPLORER Back Over Prevention Problems

The contact owns a 2012 Ford Explorer. The contact stated that while reversing, the rearview camera failed to display an image. The message "Camera Not Available - Contact Your Dealer" was displayed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 107,000.

The contact owns a 2012 Ford Explorer. The contact stated while reversing, the back over prevention image was showing on the opposite side of the screen, and the camera was flickering. There were no warning lights illuminated. The contact stated that the failure could be linked to NHTSA Campaign Number: 25V270000 (Back Over Prevention); however, the VIN and the model vehicle were not included. The vehicle was taken to the local dealer where it was diagnosed and determined that the camera needed to be replaced. The vehicle was repaired, but the failure recurred. The dealer informed the contact that there was no warranty coverage on the vehicle for the failure. The manufacturer was not contacted. The failure mileage was approximately 68,000.

The contact owns a 2012 Ford Explorer. The contact stated while reversing, the rearview camera image was black or distorted, and the message "Camera Unavailable - Report to Dealer" was displayed on the infotainment screen on several occasions. The contact stated that the failure had been recurring intermittently. The contact stated that the vehicle was taken to an unknown dealer, where the rearview camera was replaced twice; however, the failure persisted. The dealer was notified of the failure and advised the contact to schedule an appointment for the rearview camera replacement. The dealer informed the contact that the VIN was not included in an unknown recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 28,000.

The contact owns a 2012 Ford Explorer. The contact stated that after receiving a map update on the main control panel, the display screen immediately blacked out. The contact stated that when updating the ATI system map, the main control panel screen completely blacked out. The contact was unable to use any of the electrical systems including the Back Over Prevention camera. The vehicle was taken to the dealer and it was diagnosed that the ATI system had failed due to the map update. The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 90,000.