NHTSA Complaint #11665110 — 2012 FORD EXPLORER

The contact owns a 2012 Ford Explorer. The contact stated while reversing, the back over prevention image was showing on the opposite side of the screen, and the camera was flickering. There were no warning lights illuminated. The contact stated that the failure could be linked to NHTSA Campaign Number: 25V270000 (Back Over Prevention); however, the VIN and the model vehicle were not included. The vehicle was taken to the local dealer where it was diagnosed and determined that the camera needed to be replaced. The vehicle was repaired, but the failure recurred. The dealer informed the contact that there was no warranty coverage on the vehicle for the failure. The manufacturer was not contacted. The failure mileage was approximately 68,000.